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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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692 results found

  1. Applying Crop Filter causes illustrator to crash

    Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?

    3 votes
    5 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Illustrator CC 2019, Very Slow New Document Opening

    Opening speed of new documents is too slow. I press Cmd+N, 5 seconds is definitely waiting.

    Mac os 10.14 Mojave
    iMac (Retina 4K, 21.5-inch, 2017)
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 4096 MB

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  3. stuck in preview

    I just updated Illustrator and somehow while I was working it went into preview mode and I cant get it out. I can change the type of preview but cant get it out of it so I can edit my work

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  4. saved workspace not the same after 22.1 update

    After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.

    3 votes
    Resolved (Comments Open)  ·  2 comments  ·  Performance  ·  Admin →
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  5. iMac pro

    I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
    After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
    I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
    You call this professional?

    I made several

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  6. Key Object Performance Issues

    When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  7. Slow performans on Mac OSX

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096…

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  8. BUG - Illustrator won't open files

    Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  9. Battery impact when Illustrator simply open in background

    Simply leaving Illustrator 22.0.1 open in the background, even while not actively using it, causes my MacBook Pro (MacOS High Sierra, 10.13.4) to run hot and drains the battery quickly, about 1% per minute. This limits my ability to use Illustrator without having my computer plugged in. This is easily demonstrated/replicated by having no other applications open. There should be zero CPU usage when Illustrator is simply open in the background and not in use.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  10. Selection tool, bounding box

    Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  11. Illustrator 2018 crashes constantly..

    Hey there, fellow Illustrator-People,

    since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

    I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  12. Illustrator now running too slow to use after updating to High Sierra!!

    Not an idea. A real issue!!!

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  13. Pixel Loss using Pathfinder (Subtraction)

    Hello,

    I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted.…

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  14. "Type Object Selection by Path Only" no longer works

    I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  15. Trackpad zooming causing an earthquake on Illustrator CC 2018

    Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.

    Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  16. Ctrl+F

    Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.

    3 votes
    3 comments  ·  Performance  ·  Admin →
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  17. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

    I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

    3 votes
    6 comments  ·  Performance  ·  Admin →
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  18. Illustrator shows spinning circle - tried everything

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  19. Bugged redraw/tearing when drawing a shape causes window to scroll.

    1. Illustrator CC2017.1.0
    2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
    3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
    4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
    5. See video for explanation: youtu.be/JC1anKCewQs
    3 votes
    4 comments  ·  Performance  ·  Admin →
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  20. 3D Materials Panel Causes Much Longer Document Load Times

    Regarding the 3D Effects Panel in Illustrator, it seems to take nearly 20 seconds when launching a new document if in the previous session the Panel was active. If the 3D Effects panel was not active, then the document loads much faster. It would be great to have Illustrator handle the load time better.

    I'm using Illustrator version 29.2.1 in MacOS WITH Sequoia 15.2 on an M4 Pro 48GB RAM.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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