Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
685 results found
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No Adobe CC App is working properly since the update of Mac OS to Mojave and the update to 2019 Adobe CC has only made matter worst
What are we to do this is very frustrating that Adobe CC is not working properly. Have been trying to use it for 2 days. Even spent the entire evening online and on the phone with support. I gave 1 rep remote access to my Mac twice and he deleted several items and uninstalled the CC and reinstalled only to have it doing the same thing. Then had to call about Adobe Spark moments later because I was getting a 400 Bad Request. I am convinced something is wrong with Adobe and we are expected to deal with it.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe PDF too.
Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe DC and InDesign I too. I haven't tried other CC apps but Pages (not an Adobe app) works fine and so does the internet. I removed Windows Bootcamp from my Mac thinking that it was a space issue. At this rate I am unable to get any work done. Very frustrating
3 votes -
Illustrator CC constantly crashes in Touch Workspace
I switched to a Surface Pro 2017 (i5, 8GB RAM) a few days ago and Adobe Creative cloud is driving me crazy.
The issue I'm having is that Illustrator CC 2018 (V23.0) keeps crashing every few minutes when I'm working in the Touch Workspace - which badly needs a layers panel by the way. To use CC like this is the sole reason I got this Surface Pro!
Things that didn't work:
- Restarting
- Updating all my drivers
- Downgrading to Illustrator CC V22.0
- Re-installing Adobe CC completely
- Re-installing Windows completely from a Microsoft Surface Recovery USB…
3 votes -
23.0.1 Consistent Crash - Trying to record a transparency adjustment in an Action
I'm using an iMac with Mojave 10.14 and Illustrator 23.0.1.
I'm getting a crash while recording an action with a grouped object selected, I try to edit a transparency via the Properties menu. The crash is within one to two seconds of hitting enter on this change, consistently. Seems like it's another part of the memory leak that's happening?
I'm rolling back to 22.1 until this is resolved.
3 votes -
Applying Crop Filter causes illustrator to crash
Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
iMac pro
I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
You call this professional?I made several
3 votes -
Key Object Performance Issues
When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Slow performans on Mac OSX
Hi,
I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
This problem is has in many projects. Normally, a computer with this feature should give very good results.Please consider this situation urgent.
Mac system info
4K retina
3,6 GHz Intel Core i7
16 GB 2400 MHz DDR4
Radeon Pro 560 OpenGL 4096…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
BUG - Illustrator won't open files
Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selection tool, bounding box
Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
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Illustrator 2018 crashes constantly..
Hey there, fellow Illustrator-People,
since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.
I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…
3 votes -
Illustrator now running too slow to use after updating to High Sierra!!
Not an idea. A real issue!!!
3 votes -
"Type Object Selection by Path Only" no longer works
I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.
3 votes -
Trackpad zooming causing an earthquake on Illustrator CC 2018
Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.
Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.
3 votes -
Ctrl+F
Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.
3 votes -
Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem
I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise
3 votes -
Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。
メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。使用するかしないか選択できるような改善が必要。
2 votes -
Extremely Sluggish after Using Edit Toolbar
Picking any tool from Edit Toolbar will bring Illustrator to a crawl. Popups become unresponsive for around 5 seconds. If I start Illustrator while holding down Shift Ctrl Alt, it works great - but only when I do so. If I don't, it's back to being slow. Running Illustrator as an Administrator also makes it run great.
2 votes
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