681 results found

1. 23.0.1 Consistent Crash - Trying to record a transparency adjustment in an Action

   I'm using an iMac with Mojave 10.14 and Illustrator 23.0.1.

   I'm getting a crash while recording an action with a grouped object selected, I try to edit a transparency via the Properties menu. The crash is within one to two seconds of hitting enter on this change, consistently. Seems like it's another part of the memory leak that's happening?

   I'm rolling back to 22.1 until this is resolved.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Applying Crop Filter causes illustrator to crash

   Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. saved workspace not the same after 22.1 update

   After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.

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   Resolved (Comments Open)  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. iMac pro

   I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
   After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
   I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
   You call this professional?

   I made several

   3 votes

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5. Key Object Performance Issues

   When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Slow performans on Mac OSX

   Hi,
   I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
   This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
   This problem is has in many projects. Normally, a computer with this feature should give very good results.

   Please consider this situation urgent.

   Mac system info

   4K retina
   3,6 GHz Intel Core i7
   16 GB 2400 MHz DDR4
   Radeon Pro 560 OpenGL 4096 MB

   Windows system info,

   1920x1080
   2,6 GHz Intel Core i5
   16 GB 1800 MHz DDR4
   Nvidia Geforce GT 750M 2048 MB

   Hi,
   I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
   This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
   This problem is has in many projects. Normally, a computer with this feature should give very good results.

   Please consider this situation urgent.

   Mac system info

   4K retina
   3,6 GHz Intel Core i7
   16 GB 2400 MHz DDR4
   Radeon Pro 560 OpenGL 4096… more

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   3 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. BUG - Illustrator won't open files

   Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015

   3 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Selection tool, bounding box

   Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.

9. Illustrator 2018 crashes constantly..

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some of them can, but some can't (especially the ones I've been working on lately).

   I figured that maybe Illustrator has a problem with the amount of artboards I got in the recent files because the older ones with less artboards got loaded up without a problem, but when loading a file from last year with close to sixty artboards it wasn't a problem, too. So it kind of has something to do with the files, I guess.

   Overview

   MacBook Pro (15-inch, 2016)
   Processor: 2,7 GHz Intel Core i7
   Memory: 16 GB 2133 MHz LPDDR3
   Startup DIsk: Macintosh HD
   Graphics: Radeon Pro 455 2 GB

   OSX: macOS High Sierra Version 10.13.3
   Illustrator Version: Adobe Illustrator CC 2018 v. 22.1

   1. Illustrator closes instantly without any sign of crash when opening recent files I've been working on.
   2. Illustrator can however be started without opening any file.
   3. Illustrator can however be started with some older files I haven't been working on recently.

   I will be uploading the crash log, too.

   Any suggestions?

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some… more

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10. Illustrator now running too slow to use after updating to High Sierra!!

    Not an idea. A real issue!!!

    3 votes

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11. "Type Object Selection by Path Only" no longer works

    I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.

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12. Trackpad zooming causing an earthquake on Illustrator CC 2018

    Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.

    Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.

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13. Ctrl+F

    Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.

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14. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

    I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

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    Resolved (Comments Open)  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Illustrator shows spinning circle - tried everything

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the Ctrll - Shift - Alt keys.

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the… more

    3 votes

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16. Stacked dimensions lagging Illustrator

    The dimension around the red outline rectangle is the LAG source... try to move anything, it takes forever. But as soon as you delete the dimensions, the lag is gone. I'm not sure what is going on here.

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    2 votes

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17. Ça crash tout le temps !!! Réglez ça par pitié 🙏

    L’interface se bloque je ne peux plus bouger mes éléments, zoomer etc… je dois fermer et réouvrir l’application c’est fatiguant …
    Svp améliorez les bugs d’interfaces c’est inutilisable 🙏

    2 votes

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    Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Adobe Illustrator keeps turning on "Real-Time Drawing and Editing" when I want it off.

    Adobe Illustrator 30.0 keeps turning on "Real-Time Drawing and Editing" in the Performance Settings when I want it off. I uncheck it, and it's fine. It stays that way. However, sometimes if the app has been quit and reopened, the checkbox is ticked again. Unless I'm accidentally causing it to happen with a secret keyboard shortcut, the app is arbitrarily doing this itself! It also does it sometimes when the app is updated. It's actually an old bug and goes back many, many versions. Time it was stamped out, Adobe.

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19. App crashes shortly after launch

    It keeps quitting unexpectedly after a short time

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    Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Both Illustrator and Photoshop stop responding while using complex files

    The Adobe Software, both Illustrator and Photoshop, stop responding and I can’t really use them properly, while using complex files

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Akshay, the team would need to study those files that makes Illustrator work slowly. Please upload these to a file hosting of your choice (with all the links collected using File > Package) and send the access link to sharewithai@adobe.comm so the team could investigate them. Please mention the link to this report (http://illustrator.uservoice.com/forums/601447/suggestions/50490981) along with full details about your OS and hardware.