Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
939 results found
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Missing options panel for Object > Path > Simplify
I am missing an Options Panel for Object > Path > Simplify. Illustrator chooses a random simplification and automatically applies. MacBook Pro, OS Catalina, Illustrator 24.0.3
3 votes -
Tools disappeared with update
Tools disappeared. Pen add and minus points. No square with round corners.
3 votes -
when you place a file, depending on how you click to place it on the artboard, appears just as a tiny dot, which you have to delete and go P
Why not FIXING THAT so when you place it is placed the right size no matter how you lay it
3 votes -
"In App" tutorials not actually In App
When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.
Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.
3 votes -
Horizontal Scroll Not Working
Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when…
3 votes -
Help link
The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.
3 votes -
Extra "Object" title in Select menu
Under the Select menu, there's a submenu called "Object", which allows you to quickly select certain kinds of things. But, directly below that one is another menu choice also called "Object" which seems to have no function. This appears to be an error and should be removed.
Operating system: Windows 10 Pro
Version of Adobe Illustrator: 24.0.13 votes -
A few menu oddities on 24.0
Attached are screenshots for a few menu oddities I've found on Illustrator 24.0. None are workflow breaking, they're just odd stuff like duplicate entries or weird characters.
Thanks!3 votes -
application frame glitch?
- macOS Catalina 10.15, Illustrator 23.1.1
this has happened twice since updating. each time has been random and in the middle of working as usual.
suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on…
3 votes -
Window jumps to new size when I grab resize thumb in bottom right corner
When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.
3 votes -
toolbar and interface problem
Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.
I opened a new page and tried to draw something;
This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.
3 votes -
One column toolbar is not remembered and becomes two columns each launch
Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.
Step to reproduce:
- Reset all settings
- Run Illustrator
- For example set "Essentials" workspace (now you have one column toolbar)
- Open preferences
- Uncheck "Show the home screen when no documents are open"
- Check "Use Legacy File New Interface"
- Restart Illustrator
- Now toolbar have two columns (and thats the problem)
You must reset the workspace every time you open Illustrator to keep one column toolbar
This error has already been confirmed by the your employee "Dipak Kumar"
Win 10, Last version Illustrator
…
3 votes -
Lock doesn't work for groups in groups
How to reproduce the bug:
1. Create two shapes.
2. Group the two shapes
3. Create two new shapes.
4. Group the two new shapes
5. Select the two groups.
6. Group the two groups.
7. Now you have a parent group with two child groups.
8. Lock one of the child groups.
9. Select the parent group.
10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.3 votes -
workspace options not available
I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:
"Workspaces not working, all panels hidden on start up.
Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti…
3 votes -
Calligraphic Brush Rotation Preview Bug
I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.
3 votes -
Info palette moves to monitor Measure Tool is used
The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.
Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.
Please fix this so the Info palette stays where I put it when using the Measure Tool.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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toolbar displayed twice
Suddenly i have two toolbars?
I have no clue what might have let to this. Photoshop and Indesign are open too.Screenshot attached.
3 votes -
preferenes file corrupt
almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying
3 votes -
Stop asking about switching to the Touch interface
I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team -
Return the ORIGINAL toolbar especially Direct Selection tool!!!
why change the steering wheel? SMH
3 votes
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