969 results found

1. Explore/Learn menu error

   Since the update this morning I am getting a blue speech type bubble constantly appearing, so I am unable to access my tools properly

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2. Keyboard shortcuts not saving. Unable to change certain keyboard shortcuts.

   Latest updates are not storing keyboard shortcuts or reverting back to default with no way to resolve.

   I changed the CPU/GPU preview shortcut (cmd+E) to something else and set cmd+E to be a shortcut for Expand. It doesn't update in the menu and reverts back after restarting Illustrator. I've tried reinstalling, reseting preferences and deleting my custom keyboard shortcuts and resetting them with no success at keeping the shortcuts as I've set them.

   I should be able to overwrite or change keyboard shortcuts, especially those that aren't used as often and I don't personally see the need to have a keyboard shortcut for previewing on CPU/GPU.

   OS – Big Sur 11.2.3
   Adobe AI - v25.2.3

   Latest updates are not storing keyboard shortcuts or reverting back to default with no way to resolve.

   I changed the CPU/GPU preview shortcut (cmd+E) to something else and set cmd+E to be a shortcut for Expand. It doesn't update in the menu and reverts back after restarting Illustrator. I've tried reinstalling, reseting preferences and deleting my custom keyboard shortcuts and resetting them with no success at keeping the shortcuts as I've set them.

   I should be able to overwrite or change keyboard shortcuts, especially those that aren't used as often and I don't personally see the need to have a… more

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3. Home screen user interface not fully loading - looks like script - can't open templates either

   when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.

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4. Mac OS Save As file name highlight bug

   Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

   Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

   Also, in Illustrator, the sometimes Save As does not highlight the file name at all AND the escape key does not dismiss the dialog box. Double bug!

   Here are screen shots of the errors, with Photoshop doing the correct behavior and being the winner:

   Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

   Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

   Also, in Illustrator, the sometimes Save As does not highlight the file name at all… more

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All ,
   Thanks for reporting the issue . The issue has been fixed in 12.1 Monetary OS .
   Regards,

   Ankit Goyal
   Illustrator team

5. UIスケールはどこ？

   V25.2.3
   環境設定＜ユーザーインターフェース
   UIスケールスライダーが出てくると想定
   スライダー見当たらす。
   印刷やら効果やらのOK、キャンセルが画面上で見えないから使いにくいです。

   3 votes

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   Under Review  ·  PCM Miyuki responded

   Illustratorデスクトップ版の製品フィードバックへのご協力ありがとうございます。

   いただきました詳細を元に、検証作業に入らせていただき、検証後に再度こちらにコメントを投稿させていただきます。

   しばらくお待ちください。

   
   

   どうぞよろしくお願いいたします。

   Illustrator チーム

6. UI Issues with Two Monitor Setup

   When I open Illustrator, sometimes it opens across both of my monitors with ridiculous scaling that causes it to be massive. It takes several full screen corner pulls to get it to a manageable size. Secondly, if I try to do a full screen preview on my second monitor, the whole thing just crashes, without fail, every time, so I am stuck designing on my laptop monitor instead of the secondary monitor.

   Lenovo Think Pad running Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz with 32 GB RAM, and NVIDIA RTX 2080 Max-Q on Windows 10 Pro Version 20H2

   I would love to fix these issues.

   When I open Illustrator, sometimes it opens across both of my monitors with ridiculous scaling that causes it to be massive. It takes several full screen corner pulls to get it to a manageable size. Secondly, if I try to do a full screen preview on my second monitor, the whole thing just crashes, without fail, every time, so I am stuck designing on my laptop monitor instead of the secondary monitor.

   Lenovo Think Pad running Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz with 32 GB RAM, and NVIDIA RTX 2080 Max-Q on Windows 10 Pro Version 20H2

   I… more

   3 votes

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7. Bug: In-app "Learn" window is just a peach colored rectangle

   Computer:

   MacBook Pro (Retina, 15-inch, Mid 2014)
   2.8 GHz Quad-Core Intel Core i7
   16 GB 1600 MHz DDR3
   NVIDIA GeForce GT 750M 2 GB

   OS:

   Mac Big Sur 11.2.3

   AI version:

   v.25.2.1

   Steps:

   I have never accessed the in-app "Learn" tutorial feature, but after updating to AI v.25.2.1 today, I decided to try it by clicking the lightbulb icon in the upper toolbar.

   Expected result:

   The Learn window would open up displaying various clickable tutorials.

   Actual result:

   The Learn window opened up, but instead of displaying clickable tutorials, the entire window is filled with a peach colored rectangle. Hovering over the peach colored rectangle in some spots changes the arrow cursor to the text input cursor, and in other spots, changes the arrow cursor to the pointing finger cursor, suggesting a clickable item.

   Computer:

   MacBook Pro (Retina, 15-inch, Mid 2014)
   2.8 GHz Quad-Core Intel Core i7
   16 GB 1600 MHz DDR3
   NVIDIA GeForce GT 750M 2 GB

   OS:

   Mac Big Sur 11.2.3

   AI version:

   v.25.2.1

   Steps:

   I have never accessed the in-app "Learn" tutorial feature, but after updating to AI v.25.2.1 today, I decided to try it by clicking the lightbulb icon in the upper toolbar.

   Expected result:

   The Learn window would open up displaying various clickable tutorials.

   Actual result:

   The Learn window opened up, but instead of displaying clickable tutorials, the entire window is filled with a peach colored rectangle. Hovering over… more

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8. Unit increments for Large canvas documents have fractions

   Since the introduction of the large canvas sizes (which is awesome, by the way) I have been noticing that my increments of measure particularly in type and keyboard increments within the preferences have been scaling down to microscopic numbers when I change from feet to inches or points. I then get these odd numbers when scaling type with the keyboard shortcuts.

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9. UI scales are off even after adjustment - icons, ruler, menu

   The ruler always seems to get hidden after updates but also it is very small relative to the icons and file menu.

   This means at 100% UI scale the ruler is too small but at medium (doesn't say what % for some reason) the ruler is too big and icons are way too big.

   This only became an issue when I started using higher resolution monitors (anything greater than 1920x1080). So my guess is it has something to do with a relationship with Windows 10 GUI and Illustrator.

   Any insight would be appreciated and questions welcomed. Attached is illustrator at 100% and Indesign

   The ruler always seems to get hidden after updates but also it is very small relative to the icons and file menu.

   This means at 100% UI scale the ruler is too small but at medium (doesn't say what % for some reason) the ruler is too big and icons are way too big.

   This only became an issue when I started using higher resolution monitors (anything greater than 1920x1080). So my guess is it has something to do with a relationship with Windows 10 GUI and Illustrator.

   Any insight would be appreciated and questions welcomed. Attached is illustrator at… more

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10. Transform>Reflect defaulting to random angle

    At some point in the last week (version 25.0.1) right clicking on a selection and applying "Transform>Reflect" opens up the reflect UI panel but instead of defaulting to horizontal or vertical, it's defaulting to "Angle" and a completely random number. Constantly having to correct this is a right faff.

    It's tricky to recreate but has happened multiple times over the last few days. In this case reflecting a cat 50.9 degrees!?

    Maybe I'm just the only one!

    3 votes

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11. Align Object Buttons missing from Touch Bar

    I have a 2016 Macbook pro with a Touch Bar and with this last update of illustrator the align buttons aren't showing up on the Touch Bar when I click on the align icon. "Align to" is showing up but none of the actual align buttons. I used these buttons all of the time and it really speeds up my workflow.

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12. Page selection when opening a PDF

    This is should be beyond trivial to correct, and there are users all over the place asking for this in a different issue report:

    Please fix the UI for page-selection when opening a PDF in Illustrator!
    Browsing through the thumbnails at the top of the dialog should automatically select that page to open below. It is bad UX to scroll through the pages to find the one that you want and then have to manually enter it below---I can't think of a single reason to have these UI elements disconnected (as they presently are), and there's no reason not to do this correctly, as it should amount to simply implementing an "onChange" sort of action in the dialog's code.

    This is should be beyond trivial to correct, and there are users all over the place asking for this in a different issue report:

    Please fix the UI for page-selection when opening a PDF in Illustrator!
    Browsing through the thumbnails at the top of the dialog should automatically select that page to open below. It is bad UX to scroll through the pages to find the one that you want and then have to manually enter it below---I can't think of a single reason to have these UI elements disconnected (as they presently are), and there's no reason not to… more

    3 votes

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13. can't highlight width and height cells or file name when creating a new document

    Why did you take away the ability to easily highlight the document name, width or height when creating a new file? Super irritating.

    3 votes

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14. New Layer button change now inserts new layer BELOW active layer

    With the addition of the button for adding a new Sub Layer, the current button for adding a New Layer now adopts the same behavior of adding a layer BELOW the current active layer, opposite to what was legacy behavior before.
    I checked, and dragging a layer to the New Layer button to make a copy still deposits the new layer copy ABOVE the current active layer, so something isn't right with the new change.

    That said, nice new option I didn't realize was there in the New Sub Level button, convenient, thank you.

    3 votes

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15. Everytime I open Illustrator the toolbars are missing

    Everytime I open Illustrator the toolbars are missing, even if I redefine the mode (classic, essentials, layout) they still don't appear. So everytime I have to go to window and add manually, which works, but if I close I have to do it all over again.

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16. Dragging Live Corners Rotates Object Instead of Rounding the Corner

    OS: Windows 10 Pro 1909
    Version: Illustrator 24.3

    Expected result:
    Hovering over a live corner and dragging it should let me round the corner.

    Actual result:
    Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

    This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April 2018 so this shouldn't be a new problem.

    I want to add that this issue only appears with the Selection Tool and not the Direct Selection Tool. However, switching tools all the time when clearly this feature was supposed to work for both isn't ideal.

    OS: Windows 10 Pro 1909
    Version: Illustrator 24.3

    Expected result:
    Hovering over a live corner and dragging it should let me round the corner.

    Actual result:
    Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

    This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April… more

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17. Palettes and toolbars disappear

    When I open Illustrator, all palettes and toolbars disappear from the canvas. I have to call them anew each time.

    3 votes

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18. Ui disappeared after update

    After the most recent update, it looks like most of the ui has disappeared. Switching to EssentiaIs didn't fix it. I can still add windows (see attached)

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19. "New..." Window won't pop up after recent update

    When you click 'new...' to start a new file... nothing happens. The window should pop up.

    3 votes

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20. Illustrator crashes when switching views in the Asset Export panel

    Has this been reported yet? There's a really easy-to-reproduce crash bug in Adobe Illustrator involving the Asset Export panel that affects even the latest version (24.2) .
    If the Asset Export panel contains more than two items and an item other than the first is currently being renamed and the view is attempted to be switched from Grid View to List View, the mouse cursor will begin to move really slowly for a few seconds and after that, Illustrator will crash. See the video attached for a demonstration.

    Some system info:
    Adobe Illustrator 24.2
    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16348 MB

    On a slightly unrelated note, I accidentally checked "Don't ask again" on the Adobe Crash reporter that would normally appear after this and I would appreciate it if someone could tell me how to re-enable that screen.

    Has this been reported yet? There's a really easy-to-reproduce crash bug in Adobe Illustrator involving the Asset Export panel that affects even the latest version (24.2) .
    If the Asset Export panel contains more than two items and an item other than the first is currently being renamed and the view is attempted to be switched from Grid View to List View, the mouse cursor will begin to move really slowly for a few seconds and after that, Illustrator will crash. See the video attached for a demonstration.

    Some system info:
    Adobe Illustrator 24.2
    OS: Windows
    Version: 10.0
    System Architecture:… more

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!