Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
947 results found
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Recent Files panel within workspace is empty
Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.
2 votes -
zoom tool?
did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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exporting svg
Hi,
I use Illustrator CC 2017 21.1.0.
When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>I have exported with the following…
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
フォントの検索と置換パネルで表示用に埋め込まれたフォントをアクティベート出来ない
macOS14.7.2/27inch iMac/i5/32GB/1TB
Illustrator ver.29.3再現手順
1.新規ドキュメントを開き任意のテキストを入力しフォント（AdobeFontsより導入したもの）を指定する。
2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
3.指定したフォントをアンインストールする。
4.先のドキュメントをIllustratorで開く。
5.最初に表示される「環境に無いフォント」のパネルを閉じる。
6.メニュー「書式→フォントの検索と置換...」を選択肢「フォントの検索と置換」パネルを開く。
7.表示用に埋め込まれたフォントは追加のチェックボックスがグレーアウトしてチェックできない。期待する結果
表示用に埋め込まれたフォントであってもフォントの検索と置換パネル上でAdobeFontsからアクティベートできる。実際の結果
表示用に埋め込まれたフォントが検索と置換パネル上でAdobeFontsからアクティベートできない。※表示用に埋め込まれたフォントであるということを明示的に表示するべきかもしれません。
Translated:
Step to Reproduce
1. Open a new document, type in any text and specify a font (activated from AdobeFonts).
2. Check the "Embed allowed fonts for file preview" checkbox, save and close the file.
3. Uninstall the specified fonts.
4. Open the previous document in Illustrator.
5. Close the "Fonts not in environment" panel that appears first.
6. Select the menu item "Format→Font Search and Replace... to open the "Find and Replace Fonts" panel.
7. The additional checkboxes for fonts embedded for…1 vote -
Two finger mac trackpad zooming instead of panning randomly
When panning with two fingers trackpad on mac, it sometimes zooms in randomly instead of panning. Not sure what the issue is because it does not happen in other apps with trackpad pan/zoom feature.
1 vote -
Right-click menu appears in wrong location
Right-click menu appears far below the cursor. If clicked low enough on my secondary monitor, the menu appears on my MacBook Pro's internal monitor (arranged below my external display). Photos showing this behavior attached. Has been happening for quite a while now and driving me crazy, figured it would've been been fixed by now.
Illustrator 29.2.1 / macOS 15.3.1
1 vote -
New Document settings reset while being entered
When creating a new document in Illustrator, you can begin tabbing down through the fields and assigning numbers as you go (such as setting up standard business cards by typing 3.5, tab twice, type 2, tab thrice, set 3 artboards, tab once and enter top bleed amount, etcetera).
The problem is, before I can completely enter my values, the program randomly moves to another field (possibly the first of the Recent Items, or wherever focus is upon bringing up the New Document dialog). This often means my new document winds up being "reset" to the last size created, and I…
1 vote -
+ (plus) as keyboard shortcut not working for adding anchor point tool
The keyboard shortcut for adding anchor point tool is by default + (plus).
About 1 month ago it stopped working.
I have not changed the shortcut settings. Changing the add anchor point tool shortcut to some other key works fine, it's just + (plus) that is not working. I have also tried to make + (plus) as shortcut key for other tools, but that's not working either.
So the problem seem to be the + (plus) key itself?
Only problem is, it works just fine in text, as you can see here. It works just as well in Ai when…1 vote -
Contextual menu popping up far from cursor
Canvas right click contextual menus are showing up far from the cursor (see video).
Changing the window size dramatically changes distance from curser (bigger = further away).Tried to fix by:
- Restarting Illustrator
- Restarting machine
- Checked for updates (none)Setup:
- Mac OS X 15.2 (24C101)
- Illustrator 29.2.1
- MacBook Pro 15" M1
- LG Superfine 5K
- AORUS FI27Q-X 27 1440p1 vote -
Right click menu cannot pop up
When there are 2 or more clipping masks, the right-click menu cannot pop up after selecting the object.
Version 28.7.3/28.7.41 vote -
[Win11 23H2] Illustrator 29.1 Doesn't See Installed CMYK Color Profiles
By default, no installed CMYK color profiles are visible in either Edit > Color Settings > Working Spaces > CMYK and View > Proof Setup > Customize... > Device to Simulate.
They become temporarily visible again after deleting the following files:
1) C:\Users<username>\AppData\Local\Adobe\Color\ACECache11.lst
2) C:\Users<username>\AppData\Roaming\Adobe\Color\ACEConfigCache2.lst
Sometimes I also have to reboot the system to make the profiles visible.
Unfortunately, the above solution works only once. After creating a new Illustrator files for the second time, all the profiles are gone again.
1 vote -
Cursor/mouse glitching/flickering when moving around artboard/objects
Any time I go to make an edit, add an element, move an object, or move my cursor around over my content/artboard my cursor glitches and rapidly switches between tool symbols. I am still able to use illustrator and each tool performs how its supposed to however the cursor glitching is troubling when making adjustments/resizing things. I have restarted my computer and quit the application as well and nothing seems to work. I am using Illustrator 2025.
1 vote -
Adobe help support pop up is so obstructive
When using Adobe illustrator, the software crashes for a short amount of time and will redirect you in browser to the website of the learn and support of adobe. It makes the workflow slow, and its frustrating at the same time.
1 vote -
User interface - Not keeping color choice on re-open
The level of user interface color choice does not sustain itself on re-launch of the application
1 vote -
Relink or place menus not showing recent files since macOS 15.2 Sequoia update
Since updating to macOS Sequoia 15.2, when you go to place something or relink an image, the window does not show recent paths any more, it defaults to the Documents folder.
1 vote -
Libraries help guide every startup
Everytime i open illustrator I have to click through the libraries "what's new" guide This is getting insanely annoying. I have already reset preferences and also completely wiped adobe from my pc and started fresh.
1 vote -
Working on a Mac touchpad when moving around the project with 2 fingers gesture zooming triggers automatically with extreme intensity
Working on a Mac touchpad when moving around the project with 2 fingers gesture zooming triggers automatically with extreme intensity.
I used to work on my projects on my touchpad and now with the new updates somehow this bug appeared. Now it is a struggle to move around the project without a spacebar or with a hand tool instead of the previous Mac touchpad gesture.
1 vote -
AI 29.1 - Missing New Help Bar
The 29.1 update is supposed to have a new Menu Bar under Window->Help Bar but it's not there.
Using macOS Sonoma 15.1.1
1 voteHelp Bar is available only in the latest Beta (starting with 29.2) and Prerelease builds so far. As soon as the team decides it’s ready to be pushed into main build, you’ll be able to get it. At the moment you can install Beta build from CCD app, or just wait.
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Arbeitsbereich mit zwei Monitoren
- Windows 11 und Illustrator 29
- Ich arbeite mit zwei Monitoren, auf dem rechten sind die Werkzeugleisten abgelegt. Diese Konfiguration habe ich als Arbeitsbereich abgespeichert. (Screenshot 1)
- Der Fehler tritt auf, wenn ich die Werkzeugleisten mit der Tastenkombination STRG-T aus- und wieder einblende. Die Werkzeugleisten erscheinen dann auf dem linken Hauptfenster (Screenshot 2) und ich muss den Arbeitsbereich zurücksetzen.
1 vote
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