7476 results found

1. Guides disappear until file is reopened

   I've created an isometric grid for illustration and converted the grid lines to guides. When I leave my document open for a while (maybe an hour or more) and come back to it after a lull in activity, my guides seem to be gone. The "Guides" item in the "View" menu is grayed out, and the keyboard shortcut Cmd+Shift+; to toggle guides on and off does not work. Nothing is hidden or locked in my document. Closing and reopening the document immediately fixes the issue, with guides toggling on off when prompted. There's clearly a bug here, figured I should flag it! I'm in Illustrator v. 23.0.1.

   I've created an isometric grid for illustration and converted the grid lines to guides. When I leave my document open for a while (maybe an hour or more) and come back to it after a lull in activity, my guides seem to be gone. The "Guides" item in the "View" menu is grayed out, and the keyboard shortcut Cmd+Shift+; to toggle guides on and off does not work. Nothing is hidden or locked in my document. Closing and reopening the document immediately fixes the issue, with guides toggling on off when prompted. There's clearly a bug here, figured I should… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. Wacom incaccuracy when resizing objects

   Wacom (Intuos5 - L - newest drivers)
   Clean OSX high sierra
   MBPPRO mid2015
   New illustartor

   There is some bug with precise operating with wacom.
   I can't resize simple object with bounding box.

   When i try to do this, in 99% cases object is rotating instead of resizing.

   When i use trackpad - there is no problem.

   cc, cc2017 / 18 / 19 Still innacurate precision.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. Toolbar panel won't stay long & skinny when docked

   The toolbar panel on the left, when docked to the left side of the screen, will not stay long & skinny (after pressing the double arrow) when I close and reopen Illustrator. It always goes back to short & fat. If I undock it, Illustrator remembers the orientation just fine. This happens even when I save a new workspace.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Object mirrored and reflected in the background, macOS Mojave 10.14.1

   I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.

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5. change measurements from pixels to inches with control click

   (mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Tool useage goes away after a period of time.

   I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad things start to happen again. This is really slowing down my productivity.

   I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad… more

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7. Error When Selecting Graphic Styles Palette

   Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.

   I uninstalled Illustrator and reinstalled and it seemed to work temporarily, but when I opened illustrator a second time the error comes up again when selecting graphic styles.

   macOS latest version all up to date. Late 2013 iMac.

   Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.

   I uninstalled Illustrator and reinstalled and it seemed… more

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8. フリーグラデーションの「カラー編集／グレースケールに変換」がグレーにならない

   フリーグラデーションオブジェクトの「カラー編集／グレースケール」がグレーにならない。
   早急に対応をお願いしたい。

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9. Disable jumping of dock icon during saving on MacOS

   When saving documents with Adobe Cloud (e. g. Adobe Illustratior 23.0.1) apps on MacOS (10.14.1) the dock icon „jumps“ repeatedly. This is a MacOS feature to alert the user that the program that is „jumping“ needs something done by the user (like confirming or canceling something in a dialog box).
   But with Adobe apps the jumping of the dock icon has no meaning (aside from „I'm saving your document atm“ – which I know because I just started that process and can see the process bar on the dock icon). This is very distracting and misleading.

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10. Turn Sensei Off and Presets

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets are also driving me nuts, I set my preferred unit of measurement in preferences (.e.g. inches) but in the create new document window the document units never default to that preference. Why would a print preset default to points if I have clearly stated to the software I prefer inches in preferences? I don't know if Sensei is actually involved in this specific process but it has screwed me in so many other ways that I'm going to blame it for this too...

    I'm sure some love it but no one I know feels that way. Give us the option to turn the Sensei off.

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    There is already a preference to turn off the Sensei feature that you spoke about. Go to preference , go to general tab and turn off the checkbox “Enable Content Aware Defaults”. This is the last option on the second column.

    Units are part of presets so each time you create a file using a preset it will create using the units that was saved in the preset. To workaround this what you need to do is follow the following steps:
    1. Press CTRL+N or CMD+M – depending on your platform
    2. Select the preset of your choice e.g. A4 / Letter etc…
    3. On the right pane change the unit to your choice like inches.
    4. Create your file
    5. The next time you come back to this file new dialog you should have this preset in your recent tab

11. Centering guides

    Illustrator CC 2019 - 23.01:
    When guides are grouped it is impossible to center this group in de page by using the "alignment on artbord tool". This was working until Illustrator 2017.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Can't create new file

    When I click Create New... it comes up with a window but it doesn't have anything on it. All that comes up is the window with the title of %CCXFNFTDIALOG_NAME. It is really annoying since I can't create new project.

    I'm on a Window 10 running Illustrator 23.0.1.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please go to preference dialog and turn on the preference Use legacy “File New” interface

13. Illustrator crashes when trying to open any type of file

    Windows 10, HP Laptop
    500 GB Solid State Drive
    8GB of RAM

    Adobe Illustrator 2018 and 2019 (just updated)

    I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.

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14. Illustrator crashes as one file opens.

    Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
    This is pretty much a disaster for me.
    I've tried restarting, and closing all other programs. AI still crashes in the same way.
    AI 2019 Mac 10.14.1

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15. GPU Preview Shortcut Resetting

    After changing the shortcut for "View using CPU" and "View using GPU" it reverts back to the original CMD+E setting when Illustrator is restarted. I noticed this bug after a 2015 update and it's still present after updating to 23.0.1.

    Operating system: macOS Mojave 10.14

    I've been able to replicate the issue on three other computers by doing the following: change the keyboard shortcut for GPU preview to something other than CMD+E and restarting Illustrator. I would expect Illustrator to retain the new keyboard shortcut under the View menu, but it reverts back to CMD+E.

    Thank you.

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16. in illustrator cc 2018 when go to edit color grayscale option not availabloe

    illustrator CC 2018 when go to edit color grayscale option is not available have to go to illustrator 6 to convert.

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17. Preview in properties panel does not work for changing values via arrow keys

    When changing the line width in the properties panel via arrow keys, the preview is not updated!

    In appearance panel it works OK

    How can I get back this behavior?

    https://feek.d.pr/4rqMHZ.gif

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    Resolved (Comments Open)  ·  2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. When 'View using GPU' is enabled the colors end up being drastically different

    See attached files.

    On Mac OS 10.14.1 and illustrator version 23.0.1

    I tried resetting my preferences as well.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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19. Control bar not updated on tool selection

    On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Using the direct selection tool on a path, whilst holding ‘shift’ to drag causes crashes/can’t preview.

    Mac Mojave 10.14.1 > Illustrator 23.0.1.

    This issue does one of 3 things:

    

1/ the path repeatedly snaps back to the origin (Annoying).

    2/ the path extends vertically top to bottom off the artboard causing ‘cannot preview’ issue. Although this is fixed with an undo and selecting view using GPU/CPU. (Really Annoying).

    3/ Illustrator hangs and becomes unresponsive (basically hammers my system resources) and I have to force quit or it just crashes. (Ridiculously Annoying).

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh