7715 results found

1. Bug saving and opening legacy version 8

   Bug in latest version of Illustrator CC2018
   A file saved as version 8 (eps or ai doesn't matter) can't be reopened in Illustrator CC2018.
   Got this problem since this month (January 2018)

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2. Unable to move anything once placed within Adobe Illustrator

   I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

   It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums I've read don't give a simple conclusive resolution to this issue.

   Many thanks

   I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

   It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator Team

3. when .75 size for letter selected it prints .50 instead how to correct?

   when .75 size for letter is selected it prints .50 instead how to correct? I am using illustrator cc 18

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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4. In CC2018 the combination of alt and shift to duplicate and align at the same time doesn't work at all

   Hi
   In CC2018 the combination of alt and shift to duplicate and align at the same time doesn't work at all in my iMac.
   I would like to know how to fix this problem since this is very difficult to work like this.

   Thanks
   Avital

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5. Style Menu in Warp Options panel not opening.

   CC2018 in OSX.11

   When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. Multiple Bugs

   Alrighty, there are a few different things going wrong here. The version of Illustrator I'm using is CS3 on Windows. One of my issues is that when I'm using the selection tool, it won't select an object if I simply click; if I want to move an object or simply select it to re-scale it, I have to click and drag my mouse over it. This makes my life difficult, as it's a serious pain to select objects, and it's extremely annoying.
   Another issue I'm experiencing is difficulty duplicating objects. Alt-Drag isn't working on objects; if I want to duplicate an object, I have to hold alt and use the arrow keys on my keyboard. While I've been able to use the arrows to work around this problem, it is both concerning and irritating in equal measure.
   I realize this is an older version of Illustrator, but I know people who also use cs3 as well who do not experience these issues. I've tried restarting the program, restarting my computer, and reverting my user settings to default--none of which has been even remotely effective. I have attempted to scroll through forums and advice blogs to obtain help that way, but my efforts have been in vain; no one seems to know how to fix it. Help would be lovely.
   Thank you,
   Seraphim Volkerts

   Alrighty, there are a few different things going wrong here. The version of Illustrator I'm using is CS3 on Windows. One of my issues is that when I'm using the selection tool, it won't select an object if I simply click; if I want to move an object or simply select it to re-scale it, I have to click and drag my mouse over it. This makes my life difficult, as it's a serious pain to select objects, and it's extremely annoying.
   Another issue I'm experiencing is difficulty duplicating objects. Alt-Drag isn't working on objects; if I want to duplicate… more

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7. path view

   Version: Illustrator CC 2018 22.0 (Standard)
   Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
   It's the same with every file, both simple and brand new.
   It didn't work in the previous version either.
   In older versions it worked without any problems.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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8. Custom color library have varied and inconsistent behaviors

   When creating a custom color library, for example, using PANTONE colors with custom CMYK values, Illustrator imports them in to the Swatches panel inconsistently. Double clicking adds colors one way, clicking on "add to swatches" adds color another way. And, some PANTONE colors are added differently than how they were imported in to the custom color library. For example: I created a custom CMYK build for PANTONE 115 C. I imported to my custom color library then double click to add to swatches. It adds the color but somehow converts the color to what looks like a Lab to CMYK converted color. Other colors imported the same way act correctly and retain the custom CMYK build.

   When creating a custom color library, for example, using PANTONE colors with custom CMYK values, Illustrator imports them in to the Swatches panel inconsistently. Double clicking adds colors one way, clicking on "add to swatches" adds color another way. And, some PANTONE colors are added differently than how they were imported in to the custom color library. For example: I created a custom CMYK build for PANTONE 115 C. I imported to my custom color library then double click to add to swatches. It adds the color but somehow converts the color to what looks like a Lab to CMYK… more

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9. Opening AI and PS at the same time seems to destroy AI

   Opening AI and PS at the same time seems to destroy AI.

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10. Libraries Panel does not activate even when I'm signed on

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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11. Anchor Point Tool can create shape so huge, not enough memory to Undo

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY] more hours of work!!!!!)

    Please add a way to back out of this horrible condition. I have no way of preventing this from happening! And, I can't think of a way to work around this problem. And, when I'm working, I go into an "artist mode" where I forget to periodically save my work. THIS IS REALLY FRUSTRATING!!!

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Colors Display As Black and Blue

    An AI file opens on all our computers except one, with 5 different colors, blue, green, and orange. The one exception opens the file but it renders as black and blue. In all the color settings areas it shows the correct colors but the rendering still doesn't render correctly no matter what you change.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Illustrator crashes when using the appearance panel or styles and effects.

    Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

14. Stroke not working, can't change color of stroke from black to another color

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    The top layer has an additional BLACK stroke applied that’s why the WHITE stroke on the artwork is not displayed. Please select Layer 1 from Layers panel and then from Appearance panel remove the Stroke.

    Hope it helps.

    Thanks & Regards,
    Raghuveer Singh

15. When maximizing Illustrator it extends beyond the screen borders.

    I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?

    Thanks,
    Aydia

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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16. Non-persistant Align To bug is back, Constant Crashes, Etc.

    Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. type/color changes having difficulty taking

    v.22.0.1 64-bit on win 10
    never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

    1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

    2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer, copied hex code of 1 color from gradient, applied that color to the copied ellipse, but it put another similar tone. so i verified i had the correct layer selected, went to appearance panel, shift-clicked the stroke color again and this time input the CMYK percentage values, verified the new values took in all 4 fields, butt it stayed the old undesirable color.

    these frustrating issues never occurred when using previous versions of Illustrator on both Mac and PC since CS4, CS5, CS5.5, CS6, CC15, and CC17, so i'm pretty sure it's not me but CC18.

    v.22.0.1 64-bit on win 10
    never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

    1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

    2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,… more

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18. When I try to save a file, I am told my file is a "read only" copy

    I use Illustrator version 20.0.0 (2015.3)

    I have not experienced this problem until very recently.

    After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

    I have already checked the properties of my file, and it is NOT "read-only."

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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19. Pencil automatically goes to no color

    Hi, everytime I draw a line with the pencil tool and have the fill with a color ex: black it automatically goes to no color. This randomly just started happening to me.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator