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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7835 results found

  1. Save as .ai can be interrupted by another save

    If you are working on a new document, or opened an EPS or PDF, hit save as .ai and it does the background save, if you dont wait or dont realize it isnt finished, and try to save as PDF by way of example, the first save will not complete (ever) and this may result in a loss of data. Very reproducible

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Illustrator 24.3 crahes when recently created files, with placed objects, are attempted to be opened. Older and simpler files are fine

    3 votes
    0 comments  ·  Launch  ·  Admin →
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  3. left toolbox missing

    updated to version 24.3 and left toolbox missing. got a message before programme starts that many plugins missing in a dialog box. went to search at window>tools but tools is not at the dropdown menu

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  4. Crash in exporting PDF

    Illustrator 24.3 64bits on Windows 10

    The software crash when exporting PDF as a Export for Screens (mutliple format export)

    All the formats except PDF are exported on the Outpout folder, but when generating PDF, it's crash randomly (1 success for 5 crashes)

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Pixel Preview distorts text at 100 and 50% in CC 2020 (and 2020 beta)

    When Preferences > Display Print Size at 100% Zoom is checked Pixel Preview gives a distorted (and wrong size) preview.
    This does not happen in CC 2019
    Create some text.
    Zoom to 100%
    Turn on Pixel Preview
    Result > the view percentage changes to 126,87%
    Zooming out to 100% or 50% shows very distorted text.
    This does not happen in CC 2019 (see attached image).

    3 votes
    2 comments  ·  Other...  ·  Admin →
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  6. direct selection tool causes broken anchor points to snap to same angle???

    Since 24.3 the direct selection tool causes absolutely unwanted snapping of broken anchor points while moving one of the anchor points. That's absolutely wired and stops any workflow. Please fix this quickly again!

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  7. Drop shadow preview doesn’t work

    The preview function in the drop shadow panel doesn’t work.

    3 votes
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  8. Illustrator not deleting .tmp files after upgrades to Catalina

    We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.

    When it makes these files, they can't be deleted in Finder.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Very high latency/lag/delay with basic operations

    I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

    There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

    With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

    Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to…

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  10. Toolbar missing on right hand side

    My toolbar on the right hand side is missing. The drop down window at the top is also not working, it is stuck on Typography. I can't choose Essentials or reset.
    I've got and updated the latest version 24.2.3
    Windows computer.

    3 votes
    0 comments  ·  Properties Panel  ·  Admin →
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  11. Bug with end of line - Convert selected anchor point to smooth

    When you have a line in illustrator where you:

    Select using the direct selection tool (A)
    Convert the point to smooth using (B)
    And get the fabulus result (C).
    BUT you also end up with point D where the alignment of the line is always vertical.

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  12. Asset export password bug 24.2.3

    Illustrator info: 24.2.3 (64bit)

    System info:
    Windows 10

    Steps:
    If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

    This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

    This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

    The only workaround I know of, is to save a dummy pdf with the correct…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. GPU Performance is deeply broken - UI overlay refresh issue

    Within about 20-30 min of starting illustrator with GPU Performance enabled, everything goes haywire.

    It seems to be an issue with UI overlays such as art board bounding boxes and shape paths/points. As you pan about or adjust a shape, it seems that old overlays are not disposed and new overlays are just drawn on top resulting in layers and layers of overlays. The overlays are cleared if you zoom but when you start to pan or manipulate shapes again, the overlays continue to populate on screen.

    Images attached should illustrate the issue better then I can describe it. What…

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. When creating new document in 24.2, two artboards are created

    Creating new document. Two artboards appear, even though I only requested one. I also now have "video safe areas" showing in default and can't get them to not show upon setting up new document.

    3 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
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  15. 'Edit Color Group' does not respect global or spot color swatches.

    The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

    Try this:

    1. Make a few global color swatches. Draw some shapes using them.
    2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
    3. Make those swatches into a color group.
    4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
    5. Change some colors, hit OK, yes you do want to save your changes to the…
    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. Crash on Quit

    Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: EXCI386GPFLT
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [56728]

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  17. Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points.

    Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points. It happens only after a period of time working in a file. If I cut and paste the shape, the ability to manipulate the anchors returns for a time. If I close and reopen the file, the same is true. Working in the print industry, this is a big waste of time dealing with this bug. Happening on all systems in the department. Also just updated to 24.2.3, no change.

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  18. Ui disappeared after update

    After the most recent update, it looks like most of the ui has disappeared. Switching to EssentiaIs didn't fix it. I can still add windows (see attached)

    3 votes
    3 comments  ·  User Interface  ·  Admin →
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  19. Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6

    J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  20. Simplify Path flags points incorrectly as smooth

    When using Simplify... on a path with several corner points, the resulting simplified path will have several of its corner points flagged as "smooth". As soon as you try to move one of the tangents of the incorrectly flagged corner point, the opposite tangent will snap into a colinear position.

    3 votes
    0 comments  ·  Tools  ·  Admin →
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