8058 results found

1. Impossible d'enregistrer mes fichiers

   Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
   Merci.

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. "The specifed PDF preset not found" error comes when save pdf action is called & joboption file is added after launching Illustrator

   I have a code similar to below code in my plugin.

   AIActionParamValueRef mActionParamValueRef;
   ASErr result = sAIActionManager->AINewActionParamValue(&mActionParamValueRef);
   result = sAIActionManager->AIActionSetInteger(mActionParamValueRef, kAIPDFOptionSetKey, kAIPDFOptionSetCustom);
   result = sAIActionManager->AIActionSetString(mActionParamValueRef, kAIPDFOptionSetNameKey, "[sample]");
   result = sAIActionManager->PlayActionEvent("adobe_saveDocumentAs", kDialogOff, mActionParamValueRef);

   Steps to reproduce the issue:

   1. Launch illustrator.

   2. Create a new PDF preset (sample.joboptions) file in C:\Users\username\AppData\Roaming\Adobe\Adobe PDF\Settings folder

   3. Run the plugin which contains above sample code.

   4. PDF saved successfully But Error dialog comes "The specified PDF preset is not found".

   Note: Error is not reproducible if I goto "Edit > Adobe PDF Presets" and then close the dialog before running plugin.

   2 votes

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   0 comments  ·  Actions  ·  Delete…  ·  Admin →
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3. Missing lines when import svg/pdf file to illustrator

   Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.

   Can anyone help?

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. The Properties panel is slow to respond

   If nothing is selected and artboard info is showing, when I make a selection it takes forever for it to change from the artboard info to showing the selection info/options for transform, appearance, align, etc.
   Sometimes I have to click on a different panel tab (to make the property panel go behind) and click back on properties for all of that to appear again.
   It's such a waste of time doing all the extra clicking or waiting ... or both.

   Also, when I have an object or group sitting ON the artboard (the only artboard in the document), why does my "Y" measurement show a negative number?
   Shouldn't the coordinates only be negative when it is off the artboard?
   And no, I have not moved my rulers.

   Windows Specs:
   Edition Windows 11 Pro
   Version 21H2
   OS build 22000.1098
   Experience Windows Feature Experience Pack 1000.22000.1098.0
   Device Specs:
   Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
   Installed RAM 32.0 GB (31.7 GB usable)
   System type 64-bit operating system, x64-based processor

   llustrator Version: 27.0

   If nothing is selected and artboard info is showing, when I make a selection it takes forever for it to change from the artboard info to showing the selection info/options for transform, appearance, align, etc.
   Sometimes I have to click on a different panel tab (to make the property panel go behind) and click back on properties for all of that to appear again.
   It's such a waste of time doing all the extra clicking or waiting ... or both.

   Also, when I have an object or group sitting ON the artboard (the only artboard in the document), why does… more

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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5. Illustrator is freezing

   It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
   I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
   Really need this to be resolved as I use illustrator everyday for work and can't save any of my work.

   It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
   I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
   Really need this to be resolved as I use illustrator everyday for work and can't save any of… more

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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6. Zooming manually (on trackpad) works on and off

   When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

   It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible again, but it doesn't fix it everytime. So far the only fix I've found is to quit the app and open it again, but on occasion I'll have to do it a few times for it work.

   Anyone else having this issue?

   When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

   It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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7. preview for tif images does not change after embedding

   I use Illustrator 2023 27.0 on Mac book pro with macOS Monterey Version 12.5. When placing tif images the preview shows a low resolution image (individual pixels are blurry). This should normally be corrected once the image is embedded. But in the case of tif images this does not work it stays in the preview stage even after embedding. However, when printed it shows the correct image. Therefore there seems to be a bug which does not show the correct state of tif images after embedding. This bug is specific for tif images since it does not show the same for png.

   I use Illustrator 2023 27.0 on Mac book pro with macOS Monterey Version 12.5. When placing tif images the preview shows a low resolution image (individual pixels are blurry). This should normally be corrected once the image is embedded. But in the case of tif images this does not work it stays in the preview stage even after embedding. However, when printed it shows the correct image. Therefore there seems to be a bug which does not show the correct state of tif images after embedding. This bug is specific for tif images since it does not show the same… more

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Problem with <use> element of SVG files

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use href="#circle" transform="translate(0 60)"/>
   </svg>

   Tested in Illustrator 27.0 Windows

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Regression in version 27.0 - SVG tspan not handled correctly

   Hello

   When I place the following SVG

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 500 500" width="500" height="500"><text><tspan>60</tspan></text></svg>

   And then try to export the object back to SVG, I get

   <?xml version="1.0" encoding="UTF-8"?><svg xmlns="http://www.w3.org/2000/svg" width="36.86" height="39.2" viewBox="0 0 36.86 39.2"/>

   The tspan content is gone.

   Without the tspan it works ok. It also works fine in AI 26.5

   The example is an extract from a larger SVG object created through the Datylon plugin

   Seems like an AI regression bug. Any chance it will be fixed in later versions?

   Tx!

   Peter

   PS also posted as https://community.adobe.com/t5/illustrator-discussions/regression-in-versoin-27-0-svg-tspan-not-handled-correctly/m-p/13297751

   2 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

10. Selecting multiple links with cmd+click in Illustrator with Wacom Pen is broken.

    I'm using a iMac Retina 5k 2020 with a Wacom Intuos Pro.

    I've noticed that after one of Illustrator's Update, I was not able to select multiple links (cmd+click each link) in the Link Tab with my pen, but when I was using a mouse, there wasn't any problem.

    I was going to blame Wacom, I've had issues with their updates before, but I've reverted to Illustrator 26.0 and it was working perfectly fine. I've updated older versions 1 by 1 to see when it started bugging and it looks like version 26.4 is the culprit and it kept on bugging in more recent versions, I have installed the latest v27 and it's still problematic. My Wacom drivers are all up to date, latest one was today.

    I've uploaded videos of examples of the problems, one where I can select multiple links in the link tab v26.3.1 and another where it won't work, v26.4 and up. How can we fix this, I use this all the time, and selecting object one by one on my artboard is not going to work for me.

    Please help!

    I'm using a iMac Retina 5k 2020 with a Wacom Intuos Pro.

    I've noticed that after one of Illustrator's Update, I was not able to select multiple links (cmd+click each link) in the Link Tab with my pen, but when I was using a mouse, there wasn't any problem.

    I was going to blame Wacom, I've had issues with their updates before, but I've reverted to Illustrator 26.0 and it was working perfectly fine. I've updated older versions 1 by 1 to see when it started bugging and it looks like version 26.4 is the culprit and it kept on… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my customers.

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my… more

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    10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution provided in the comments below.

    
    

    However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.

    
    

    If you think Illustrator should pick another color in cases like this — please continue voting.

12. With large UI scaling enabled, New Document dialogue does not properly display input text boxes

    Setting UI Scaling preference to large causes the New Document dialogue to incorrectly display text input values due to baseline being too high and clipping off top of characters, making it difficult to edit. This does not appear to affect other dialogues although not all were reviewed.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Pattern image is not copied to clipboard

    When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

    MacOS Monterey 12.5 Apple M1 Pro
    Adobe Illustrator 26.5

    Steps to reproduce:
    1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
    2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
    3. Select the dress and hit Ctrl/Cmd + C.
    4. Paste it in any code editor (vscode).

    Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
    <defs>
    <style>
    ...
    </style>
    <pattern id="Flower_Pattern" data-name="Flower Pattern" x="0" y="0" width="208.98" height="278.99" patternTransform="translate(-426.6 -223.5)" patternUnits="userSpaceOnUse" viewBox="0 0 208.98 278.99">
    <rect class="cls-1" width="208.98" height="278.99"/>
    </pattern>
    </defs>
    ...
    </svg>

    Note that <pattern> doesn't include an <image> and if this was rendered in the browser the dress would have been empty.

    Next - export the dress asset:
    1. Select the dress.
    2. Export selection as SVG.

    Actual result:
    https://drive.google.com/file/d/1g4bhJTUW3vT_uWI27XsGxlxefEvYKuPn/view?usp=sharing
    The file that was exported includes <image> in <pattern>

    Expected result: Clipboard data is the same as exported data and includes the image pattern.

    When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

    MacOS Monterey 12.5 Apple M1 Pro
    Adobe Illustrator 26.5

    Steps to reproduce:
    1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
    2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
    3. Select the dress and hit Ctrl/Cmd + C.
    4. Paste it in any code editor (vscode).

    Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
    <defs>
    <style>… more

    2 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. 3D Revolve Classic not updating applied symbols after symbol changes

    Making changes inside a symbol does not update where it is used as an instance. Video below shows editing of an extrude with a symbol applied to the outside of a cylinder. The preview toggle on/off inside the extrude tool also does not work in updating the applied symbol in real time.

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    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. ver26.4.1で、AppleScriptでcharacterのpropertiesが取得できなくなった

    ver26.3.1までは取得できました

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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16. Illustrator 2021 and 2022 crash when trying to run an action from a script

    Attempting to run any action from applescript or javascript is always resulting in Illustrator 2021 or 2022 immediately crashing for me.

    I've tried on multiple computers, and running it on a fresh install of AI 2022 with no settings changed.

    Tested on MacOS Mojave, Big Sur, and Monterrey

    It doesn't matter which Action or Action Set is used, I've tried the included "Default Actions" and others.

    The identical scripts work fine from AI CC2020 back to at least AI CS6.

    For example, I can copy and paste this straight from Adobe's ADOBE ILLUSTRATOR CC SCRIPTING REFERENCE: APPLESCRIPT:

    tell application "Adobe Illustrator"
    do script "Opacity 60 (selection)" from "Default Actions" without dialogs
    end tell

    Make a new Illustrator document and run it, and AI instantly freezes and stays frozen indefinitely. It needs to be force quit.

    Running this or any other action from any action set by selecting it in the Actions palette and clicking the "play" button works as expected.

    Using the equivalent javascript-

    app.doScript ("Opacity 60 (selection)","Default Actions")

    has the same result - instant crash of AI 2021 or AI 2022.

    And running the identical scripts on the same computers on prior versions of AI leads to the action running as expected.

    Attempting to run any action from applescript or javascript is always resulting in Illustrator 2021 or 2022 immediately crashing for me.

    I've tried on multiple computers, and running it on a fresh install of AI 2022 with no settings changed.

    Tested on MacOS Mojave, Big Sur, and Monterrey

    It doesn't matter which Action or Action Set is used, I've tried the included "Default Actions" and others.

    The identical scripts work fine from AI CC2020 back to at least AI CS6.

    For example, I can copy and paste this straight from Adobe's ADOBE ILLUSTRATOR CC SCRIPTING REFERENCE: APPLESCRIPT:

    tell application "Adobe… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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17. Paragraph copy converts to individual letters, or small small groups of letters

    I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink circles where the breaks are occurring "Dismantled Paragraph" , as well as a file from a previous iteration that was copied and pasted from "Whole Paragraph" -which is whole and unaffected, as well as a screenshot of the individual layers. "layers of characters"

    I'm not sure what's causing this. I'm on a Mac 2019 2.3 GHz 8-Core Intel Core i9, running Monterrey 12.6. I use MS Teams for file storage.

    I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink… more

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    2 votes

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Save As and Export dialogue box not opening / appearing

    running v26.5, Macbook Pro M1 14, OS12.0.1

    'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

    'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

    Problems started a few days ago and cannot be sure if it was tied into an OS update.

    I do not run any plugins.

    I have:
    • Reset preferences
    • Uninstalled and reinstalled
    • Restarted machine several times

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Dialogue Boxes not opening

    I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Text center alignment off

    I'm on the most up-to-date version of Illustrator (26.5). Whenever I try to center text within a box, the x and y coordinates are slightly off for the text. For example, say my box is at 100.5 px on the x-axis and 100.5 px on the y-axis. When I center the text over the box (using Align Objects tool), the text box coordinates are 100.6904 px, 101.2729 px. Before I updated Illustrator, the text coordinates would always match the box coordinates. Even though the numbers are only off slightly, it is visibly noticeable that the text isn't perfectly aligned.

    2 votes

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    2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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