8139 results found

1. Bounding box does not rotate correctly with certain elements

   If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

   This is on a Mac with the latest Illustrator CC.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Disappearing Content

   After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

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   Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Adobe Illustrator CC 2017 SDK Download Page Broken (404)

   Here is where the download Link should be but the page returns a 404.

   http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html

   2 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   you seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
   Please use this link https://console.adobe.io/downloads/ai to get the SDK.

   If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
   Link to join the pre-release program: http://adobe.ly/1Q3rCPI

4. AIGPUSNIFFER doesn't quit

   Version 21.1.0

   When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

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5. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

   Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
   Example file:

   https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Keyboard doesn't register a shortcut

   In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
   Illustrator do not recognize international keyboards. You may register but it won’t work.
   What a shame since it's the oldest app in the family.

   2 votes

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7. Exporting SVG 1.2 Tiny gives a metadata / namespaces error

   I use Illustrator CC 2017 21.1.0.
   When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
   
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>


   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.
   Regards,
   Ed Boon
   Visioned.net

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

8. GPU Performance stops working when enabled

   Illustrator 21.1.0 (64-bit)

   GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. User guide correction

   Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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10. Illustrator doesn't find color profile, which are shown in Indesign

    Hi everybody,

    I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

    I reopened Illustrator and also de- and reinstalled it...

    Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

    Thanks a lot!

    Best wishes
    Rene

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    An installed color profile can be accessed and used like this:

    Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

    Then go to Edit > Assign Profile and set it.

11. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

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12. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application will crash immediately or very shortly afterwards.

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application… more

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Appearance pallet, 2 top stacks always expand, after use Type Tool

    Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

    Steps:
    1. Open Illustrator, new document
    2. Open Appearance Palette (Shift+F6)
    3. Collapse all stacks in Appearance Palette (if they expanded)
    4. Choose Type Tool
    5. Use Type Tool in any place of document
    6. ESC and Click any place of document

    Expected result:
    Appearance Palette Stacks remain minimized (folded)

    Actual result:
    2 top Appearance Palette Stacks are expand (unfolded)

    • 

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Cloud saving only works after creating a project

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is created manually.
    After creating a project, the file can be saved normally.

    Workaround:
    Create a new project folder

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is… more

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16. Illustrator freezing when clicking on top bar menu MacOS 15.7.2

    Currently in macOS Sequoia 15.7.2: on multiple iMac m1 24" running it, illustrator freezes sometimes when clicking the top menu bar, have to force quit. The bug is not replicable on a specific event, it just happens sometimes.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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18. Text Converted to Outlines Upon Copy in 2026 with Keyboard Maestro Installed

    Adobe Illustrator 2026 (30.0)
    macOS Sequoia 15.7.1
    Keyboard Maestro 11.0.4

    When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

    Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

    Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

    This problem does not occur in Illustrator 2025 (29.8.3) or 2024 (28.7.10). User's history usage anecdotally confirms that the problem did not occur in any version of Illustrator '22, '23, '24, or '25.

    The problem is not because of a macro (tested with every group and macro disabled). If the Keyboard Maestro Clipboard History monitor is running, copying live text in Adobe Illustrator 2026 converts that text to outlines.

    Developer of Keyboard Maestro reviewed the bug and confirmed user's decision to report it to Adobe.

    Temporary solution: exclude Adobe Illustrator 2026 from Keyboard Maestro's Clipboard History via the KM Settings.

    Adobe Illustrator 2026 (30.0)
    macOS Sequoia 15.7.1
    Keyboard Maestro 11.0.4

    When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

    Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

    Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

    This problem does not occur in Illustrator 2025 (29.8.3)… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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19. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

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20. GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    There is an annoying bug with GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    1. Choose artboard tool
    2. Move artboard

    glitch and laggy movement

    How to fix this?
    (It is absolutely NO option to turn of GPU ussage!)

    iMac Pro 2017
    Prozessor 2,3 GHz 18-Core Intel Xeon W Grafik Radeon Pro Vega 64 16 GB
    Speicher 128 GB 2666 MHz DDR4
    macOS Sequoia 15.7.1

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