Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7721 results found
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1 vote
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Just purchased new mac and Illustrator doesn't work
My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…
1 vote -
variable font
There's some sort of bug in AI 25.2.1 where the variable font icon disappears after working for some time. A properly installed OT variable font doesn't have the icon to adjust its width axis.
1 vote -
Las acciones no se guardan correctamente
He guardado acciones para reproducirlas, pero cuando lo reproduzco no aparece todo lo que había hecho, de que sirve guardarlo si cuando lo vas a usar el resultado no es el que estas esperando, por favor arreglen eso, me estarían ahorrando un montón de tiempo, muchas gracias
1 vote -
GPU compativel indisponível
NVIDIA GeForce MX250
Driver não compatívelComo é possível que um equipamento novo não seja compatível com a versão de vosso software
1 vote -
PLEASE HELP ME
Hi good night!
I'm trying to do a drawing job by illustrator using my graphics tablet, but when changing the settings to modify the brush the pressure option that accompanies what I draw on the graphics tablet I can't choose the option because it appears but I can't select, the only available options are the '' fixed '' and '' Random '' options. PLEASE SOLVE THIS SOON, I NEED TO WORK.1 vote -
Relinks the wrong pictures
Ai wouldn't save, so I tried restarting my computer, since it last time recovered everything, but this time it totally messed everything up in the recovering file. Things were missing and it kept asking me to replace pictures which in the end were replaced with the wrong ones, even though I relinked to the new location for each picture. Now Ai just seems to be super confused about all the links.
1 vote -
Crashes whenever I use the Type tool
Illustrator 2021 is crashing whenever I draw a text box, or attempt to select a the text box. I get the greyed out 'not responding' and either have to force close the programme or it crashes.
Occasionally after 5 mins or so the grey screen and 'not responding' will disappear and I am able to draw a text box, however I am unable to type in it. VERY ANNOYING! My Illustrator version is up to date, using a PC, I have tried closing all other applications and restarting my machine.
1 vote -
shape generator
Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??
I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)
1 vote -
Info panel not reporting all points coordinates in 2021
Previously, the Info panel reported the coordinates of any point that was clicked. In the 2021 version 25.2.1, when clicking on individual points in the same shape, Illustrator only reports the top left coordinate.
1 vote -
.AI files won't open after latest update (25.2.1)
Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
can't use the hand tool while using type tool anymore
If you're using the type tool, you used to be able to hit the command key, then press the space bar to bring up the hand tool to move the canvas around without affecting the type. It's worked this way for years and years. Now, however, when you bring up the hand tool while type is selected, the space bar adds spaces while the hand tool is also operating. Please fix this!
This is another one of dozens of examples of things that worked flawlessly in Illustrator for years, but is now fundamentally broken. These types of problems are plaguing…
1 voteCmd/Ctrl + Space does not enable the Pan tool, it enables the Zoom tool. But Alt/Opt now does enable the Pan while editing a text — use this instead.
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Illustrator 25.2.1 zoom doesn't work correctly after import files
After you import any tipe of file into the program a bug occurs modifying the use of the zoom tool so is impossible make a gradual zoom because a box like a "selection box" is created that brings the zoom to a very high percentage.
It is also no longer possible to zoom out.
This bug ONLY occurs if you import an external file into Illustrator and it won't fix it by deleting it or restarting the program.1 vote -
illustrator2021 artboard
If you open another version (CC2019, etc.) in illustrator2021, the X-axis and / or Y-axis of the artboard will shift by about 0.0001 (fractions will appear).
I would like you to teach me some good solutions or improve them.1 vote -
jpeg書き出しが出来ない
illustrator(Beta) 25.3.2
MacBook Air M1 OS11.2.3ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている1 voteIllustrator 製品フィードバックへのご協力ありがとうございます。
ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。
こちらのトピックは対応終了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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Non-uniform scaling of rounded rectangles
When scaling a rounded rectangle non-uniformly, the corners should distort from circular arcs to elliptical sections.
Instead, I get resized rounded corners, and Adobe tech support is calling it a "feature".1 vote -
GPU se desactiva perdiendo los perfiles de color en pantalla y tampoco permite ver Ajustes de Prueba ni Colores de Prueba
Sin motivo al parecer se cambiaron los colores de los PSD linkeados perdiendo los perfiles de color. Se cambió a CPU y no puedo volver a GPU porque aparece en gris, al igual que Ajustes de Prueba ni Colores de Prueba. Al ir al Menú Edición/Ajustes de Color aparece "Emular Adobe Illustrator 6.0". Reinicio Illustrator y al abrir cualquier documento elimina los perfiles incrustados en él.
1 vote -
Stroke using touchscreen appears black until I lift pen
I'm using Illustrator 25.2.1 (latest version) with a Surface Studio 2 (latest firmware, latest Windows update as of April 3, 2021.) Using the Paintbrush tool, with either a fixed or pressure calligraphic brush, when I draw a path with my mouse, the path is drawn showing the correct/expected stroke color (such as yellow) as I draw. However when I use the Microsoft Pen to draw on the touchscreen, the stroke is drawn in black until I lift the pen -- at which time it changes to the expected stroke color (i.e. yellow.)
Of course I've restarted my computer, and I've…1 vote -
Illustrator uses precise cursors despite being disabled
From CS6 till CC 25.2, Illustrator has always mistakenly used precise cursors every now and then, despite the fact that the option is disabled in the preferences. Please fix this issue (Windows version).
1 vote -
Illustratorメニューの効果をクリックすると、プルダウンメニューのテキストが大きく表示されてしまう
- Windows10、Adobe Illustrator V25.2.1 2.Illustratorを起動＞メニューの効果をクリック＞メニューの内容が表示される 3.ほかのメニューと同じサイズのテキストが表示される 4.プルダウンされたメニューが他より大きく表示されている
1 vote製品フィードバックへのご協力ありがとうございます。
ご報告いただいた問題が再現できました。
追跡調査を行います。情報のアップデートがありましたら、こちらでご報告いたします。
よろしくお願いいたします。
Illustrator チーム
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