Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7698 results found
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new can not open
new files can not open
what I do1 vote -
Drop shadow rendering/applying inaccurately
BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
International Components for Unicode 58, 2,…1 vote -
Picking a colour from the Library, randomly opens the colour picker
I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!
AI 22.1
Windoze 101 vote -
Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app
Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).
Running:
- Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
- Windows 10 Ver. 1803 (Latest)
- Creative Cloud Ver. 4.6.0.384 (Latest)
I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.1 vote -
Properties of Placed Illustrator file
I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.
Consider this as a bug and fix in future release
1 vote -
"Apply value and keep text box active" using key command Shift + Return does not work on Mac OS
when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks
1 vote -
Not Responding When Click in Font Box
When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.
1 vote -
the font style file has not been installed
Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.
This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator artboards moving with zoom in/out and not saving.
Illustrator artboards moving with zoom in/out and not saving. I get this error when I try to save an .ai
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Application stops working and take a lot of time to start (openning).
Application stops working and take a lot of time to start (openning), all this come happenning after the last update.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Place Jumbling Points on Artwork
MacOS High Sierra 10.13.6 Illustrator 22.1
I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.
Regular place.
Jumbled partial logo.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Windows 10: Libraries panel - item naming bug
On Windows, Ctrl + Left/Right Arrow allows you to navigate text by jumping between words. If you use Ctrl + Shift + Left/Right Arrow, it will also select as you jump between words.
The bug: In Illustrator, when typing a name for an item in the Libraries panel, if you try to use either of these shortcuts, it will also move the selected graphic on the artboard.
Solution: stop sending any keyboard input to the main Illustrator window when typing a name in the Libraries panel.
1 voteSorry we could not understand the issue. We do not support shifting between words using shortcuts but it should not be placing art on your file if you are in rename mode on the library panel
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Legacy "save as" from CC2018 does not work
"Save as" to legacy CS6 , CS5, etc. from CC2018 does not work - although it looks like it does. Trying to open the file in CS6 will get an error that the file was created in a newer version. To confirm the file has not been converted to CS6 (or other legacy version), check the file window. It will display no version number and right-clicking on the file and choosing "get info" will also show no version number.
To work around the bug, launch CS2017 and "save as" to the desired legacy version. You will now see a version…
1 vote -
Ferramenta caneta
No meu illustrator CC 2018, eu estava tentando ligar uma ponta da caneta a uma ponta de um quadrado, mas não consigo colocar a ponta exatamente na ponta do quadrado
1 vote -
Illustrator CC 2018 (Mac)
I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
Any ideas on what is going on? I really need to fix this before next Friday. Thanks.1 vote -
HIGH SIERRA (APPLICATION NOT RESPONDING)
when I open an image, the application freezes.
1 vote -
Viewing files when placing an image
For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?
1 voteunfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
Please click on sort by date created this should resolve your problem. -
fonts do not drop down. They did yesterday, but not today. Reinstalled to no avail. Drop down works in all other apps.
The title says it all
Font drop down no longer works1 vote -
Image moves after embedding
Embed image moves the image. See video.......again..
Effects (mirror horizontally and vertically) had been applied to 3 of the instances.
Win10, v22.1, 4k high DPI scaling 200%.
This is apparently the only way to work with a singe path with more instances. Drop it in the cc library and re-place it again. That alone is just sad. Ever seen how SketchUp works? Please let me know if there is a normal way of doing this.
Another hour wasted. How can anybody possibly work with this buggy pile of ****.
1 vote -
artboard size problem
Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.
1 vote
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