Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8146 results found
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When drag-copying an artboard, the original artboard remains selected.
When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
v 22.11 voteIt seems like it was fixed and is no longer happening. Can you confirm it behaves for you as well?
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Illustrator freezes when saving to DXF or DWG
Illustrator freezes when saving to DXF or DWG
1 vote -
Live font preview panel isn´t working
Hi to all.
I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?
I'm sending images in attach.
Best regards,
Rute1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . It is not clear from screen shot as to what is not working. We will need someone to look into your machine to figure out what is going on here.
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Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 voteSeems to be fixed in the latest versions
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Illustrator files explorer window bug
Hi,
Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.
1 vote -
1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous
- I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
1 vote -
Problem merging dates from CSV into graph
When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.
This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).
We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.
When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.
This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…
1 vote -
Let's fix Adobe's attitude!
Recently seeing this thread on Illustrator performance really irked me.
11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"
Really???
1 voteUnless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Not responsonding
Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app & it has not alleviated any symptoms. Illustrator does works well when I am in it just to note.
My system specifications:
8600k
16GB of ram
GTX 1080
512GB NVME
Windows 10
Adobe Creative Cloud
Adobe Illustrator 22.1by no means is my system not capable of handling the tasks thrown at it.
Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app &…
1 vote -
import png from Photoshop or Capto results in an invisible link
Illustrator CC 22.1, OSX 10.13.6
When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.
Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.
Actual result, link is not visible anywhere, but appears in link palette.
1 vote -
Artboard
When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.
1 vote -
Can't export png file macOS 10.13.6
- Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed
GPU Info:
Illustrator Version: 22.1.0
OpenGL Version: 4.1 INTEL-10.36.19
Number of Displays: 1
Number of Drivers: 1
Vendor: Intel Inc.
Renderer: Intel(R) Iris(TM) Graphics 650
ActiveDriverIndex: 0
Driver[0] Name: Intel(R) Iris(TM) Graphics 650
Driver[0] Adapter RAM: 1536
DefaultEnableGPU: 1The steps you were taking when you experienced the issues
Open bug.ai then export pngYour expected result
No error, PNG export properlyYour actual result
Error dialog show while preview
[Optional] Upload your Illustrator file or a video
1 vote -
PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.
BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).
The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.
If Anti-aliasing is turned ON in either scenario the resulting PNG is WYSIWYG.
We need PNG files without Anti-aliased edges that match their PDF counterparts.
Fig A PDF screenshot
Fig B PNG export from AI PDF file & when imported into PSD (anti-aliasing OFF)
Fig C PNG export from AI PDF file & PNG created when imported into PSD (anti-aliasing ON)
DETAILS:
Mac OS 10.12.6
AI 22.1BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).
The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.
If Anti-aliasing is turned ON in either scenario…
1 vote -
new can not open
new files can not open
what I do1 vote -
Drop shadow rendering/applying inaccurately
BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
International Components for Unicode 58, 2, 0, 0
Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0127
JP2KLib 2018/06/25-18:00:38 79.271024 79.271024
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
LogSession 8.0.0.25.47373
MPS 2018/07/11-01:09:47 79.599093 79.599093
OpenCV library 3.3.1
OpenCV library 3.3.1
PDFPort 2018/07/12-01:10:28 79.599148 79.599148
Adobe PDFSettings 1.04
Adobe Illustrator 23.0
Adobe Photoshop CC 2019 20.0
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.0
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.0.83
Adobe India Sangam Core Code 2018/06/06-01:10:10 79.270872 79.270872
Adobe India SangamML Import from Sangam 2018/06/06-01:10:10 79.270872 79.270872
ScCore 2014/12/03-09:00:00 80.1 80.1
Sprout by HP Platform 1.0.4.3241
SVGExport 6, 0, 0, 0 79.583414
SVGRE 6, 0, 0, 0 79.583414
Intel(R) C/C++/Fortran Compiler 17.0.0
Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
UXTECH 1.0 23.68434
Vulcan Application Control Library 5.4.0.12
Vulcan Message Library 5.4.0.12
WRServices Thur June 14 2018 12:26:24 Build 0.23461 0.23461
ATEBUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
International Components for Unicode 58,…1 vote -
Picking a colour from the Library, randomly opens the colour picker
I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!
AI 22.1
Windoze 101 vote -
Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app
Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).
Running:
- Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
- Windows 10 Ver. 1803 (Latest)
- Creative Cloud Ver. 4.6.0.384 (Latest)
I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.1 vote -
Properties of Placed Illustrator file
I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.
Consider this as a bug and fix in future release
1 vote -
"Apply value and keep text box active" using key command Shift + Return does not work on Mac OS
when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks
1 vote -
Not Responding When Click in Font Box
When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.
1 vote
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