Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8092 results found
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Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."
Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."
I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.
4 votes -
Can't activate polygon tool from extended tool menu
polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).
I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1
4 votes -
Illustrator crashes everytime I try to edit a graph
First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?
4 votesHi All,
Thanks for reporting a crash you faced in Illustrator.
Based on your report, Illustrator is crashing when you are trying to edit a graph.
Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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Eyedropper not working.
Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.
OS: Monterey 12.1
Illustrator 2022 26.0.3
Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to me.Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.
OS: Monterey 12.1
Illustrator 2022 26.0.3
Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to…4 votes -
中間色のあるグラデーションのあるPDFが正しく読み込めず色情報が消えてしまいます
中間色がなければ正しく読み込めます。
問題のPDFはインデザイン等で長方形を設定し塗りのグラデーションで中間色を設定すれば作成でき、PDFにエクスポートできます。
編集をしたいので、"配置(Place)"以外の方法で解決したいです。4 votest.takizawa 様、
追加情報をありがとうございました。
InDesign でグラデーションバーの100％の位置にカラーストップがセットされていない場合に、Illustrator で PDF を開いた時にグラデーションのカラーが消えてしまうようです。
今後、開発に進捗がありましたら、こちらでご報告いたします。
よろしくお願いいたします。
Illustrator チーム
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Illustrator 26.0.2 freezes, then crashes
Working on line drawings, Illustrator freezes and displays either a dark screen or many lines of the same part of the UI (like freeze-frame), then goes black and crashes.
The good news is that the auto-recover feature works (if I don't use Windows' End Task feature)
4 votes -
ÿ (ydieresis) Uppercase and lowercase are inverted
Hello,
the character ÿ (y with a dieresis) has an issue in Illustrator (I have the french version) when I change the case using the Font menu, it does the opposite. Turning Ÿ to Capital will change it to lowercase, turning Ÿ to lowercase won't change it (the .mov video is more clear)
regards,
–Nico4 votes -
Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される
OS : Windows 10
CPU : Core i5-9300H
GPU : Geforce RTX 2060
Illustrator : 26.0.2Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。
PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。
4 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。
お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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Document won't save
Hi there.
I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???4 votesThe problem got solved by resaving the original document and no longer can be reproduced.
If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.
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複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one
環境
OS: Windows10
AI version 24.1.1(2020)および26.0.2(2022)再現手順
１．複数のレイヤーにある複数の要素を同時に選択
２．[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する期待する結果
変形前の元レイヤーに変形後も同様の構成で要素が残る（グループ化しない）version 23(2019)以前の挙動実際の結果
上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう要望
レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。4 votes -
大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう
M1 Mac mini OS 12.1 / Illustrator 26.0.2
手順
大きなキャンパスでデータを作成
既存デザインデータを貼り付け
ピクセルビューで作業
ピクセル吸着モードで作業
キーボードのカーソルキーの左を押す想定していた結果
環境設定では0.2pxに設定されているので、
1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。
大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。
4 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。
macOS と Windows 両方で再現しました。
修正などの開発進捗がありましたら、こちらでご報告いたします。
よろしくお願いいたします。
Illustrator チーム
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The operation cannot complete because of an unknown error. [TAdd]
The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.
4 votes -
Pixel preview doesn't refresh correctly until reapplied
Steps to reproduce:
- New document with units set to pixels
- View: 'Snap to pixel' and 'pixel preview' turned on.
- Use the rectangle tool to make a new shape, eg. 20 pixels square.
- Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
- zoom the view, move around.Expected result:
- the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
- the view should acurately update when I zoom and move around to display pixel perfect artworkActual result:
- the rectangle is bordered by a blured anti-aliased semi-transparent edge pixel, and does not appear pixel perfect
- if I re-toggle 'pixel preview' then the pixel-perfect effect comes back, but I shouldn't need to do this.Steps to reproduce:
- New document with units set to pixels
- View: 'Snap to pixel' and 'pixel preview' turned on.
- Use the rectangle tool to make a new shape, eg. 20 pixels square.
- Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
- zoom the view, move around.Expected result:
- the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
- the view should acurately update when I zoom and move around to display pixel perfect artworkActual result:
- the rectangle is bordered…4 votes -
No eps thumbnail preview
My default is Illustrator but yet I can't see the file thumbnail preview.
Even when I press spacebar there is still no preview.4 votes -
zooming issue......looks like other people
Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.
Please fix.
Screen goes grey.4 votes -
Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"
Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
Then import the text file as a tab delimited data file in a spreadsheet of your choice.In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.
Look down the rows and at the menu commands...
Expected behaviour:
Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(
Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
Then import the text file as a tab delimited data file in a spreadsheet of your choice.In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.
Look down the rows and at the menu commands...
Expected behaviour:
Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).Actual behaviour (on both…
4 votes -
Outline stroke effect only works when applied first
When applying Outline stroke and roughen to a stroke (in order to render its width irregular) you have to actually select Outline stroke from the menu before seleting roughen. It doesn't work when you just rearrange them in the appearance panel.
4 votes -
Character Styles not assigning/sticking
For the last few versions, Character Styles won't assign to text. I've reinstalled at least three times, with and without preferences.
4 votes -
Adobe Illustrator Online Preview Bugs
Hi, I've been facing some problems with the feature that allows to other people preview the file on the web without Adobe. It's an important feature to my company since they can comment and review my work, yet there seems to have lots of problems in the formating. The first 2 images are from the Adobe Illustrator and the other 2 are from the online preview:
4 votes -
Stroke Options for Brushes are not sticky
macOS 12.1
Illustrator 26.0.2A brush is applied to an object, then its appearance is modified through the "Options of Selected Object" dialog box found at the bottom of the Brush Panel.
If later the definition of the original brush is changed — all the modifications done through this dialog box are completely wiped out.
I would expect these settings to be sticky.For example, if I flipped a brush across or scaled it for one path and then changed the colorization method for this brush, I would still expect this particular path to be scaled/flipped in the same way.
4 votes
![The operation cannot complete because of an unknown error. [TAdd].png 32 KB](/assets/234183943/The%20operation%20cannot%20complete%20because%20of%20an%20unknown%20error.%20%5BTAdd%5D.png){kind=link}
![04.01.22 - [09''37''53] - opera.png 890 KB](/assets/234015276/04.01.22%20-%20%5B09''37''53%5D%20-%20opera.png){kind=link}
![04.01.22 - [09''42''03] - opera.png 174 KB](/assets/234015270/04.01.22%20-%20%5B09''42''03%5D%20-%20opera.png){kind=link}
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