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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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407 results found

  1. Pixel preview doesn't refresh correctly until reapplied

    Steps to reproduce:
    - New document with units set to pixels
    - View: 'Snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered…

    4 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Path render error

    See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. 'Scrap' appearing in preview mode

    See screen grabs; unwanted shapes appear along contours in filled shapes.
    I'm on MacOS10.14.6
    AI 25.0.1

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. アウトライン表示するとCPUプレビューになり重くなる

    アウトライン表示しなければサクサク動く。
    一度でもアウトライン表示するとCPUになり、重くなる。
    illsutratorを再起動しないとGPUに戻らない。

    スペック。

    Adobe Illustrator 2021 25.3.1
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
    32.0 GB (31.9 GB 使用可能)
    OpenGL Version: 4.6.0 NVIDIA 471.41
    Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

    よろしくお願いいたします。

    Illustrator チーム

  5. Long fake mirage curved path when zoomed in at maximum

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    Windows 10
    25.3.1

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Wake from sleep issues

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering…

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Out of GPU memory issue

    Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
    During batch processing, each loop will close the processed image by using document.close() function.
    Thanks!

    OS: macOS Big Sur
    Illustrator: 25.2.1

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. GPU preview replaced by CPU permanently

    Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
    The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
    I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.

    4 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. AI loses GPU support when using rulers or accessing grouped elements

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

    4 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

  12. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…

    4 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Subtracted shapes get drawn with a skewed artifact covering them at the top

    This is an odd issue that is kind of hard to explain.
    Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?

    4 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Illustrator Crashes on external monitor

    When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

    4 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Curved paths not honouring guide styles / Guides are not dotted

    When converting artwork to guides, anything that has a curved path does not show the guide style set up in preferences. In my case I have guides set up as a dashed line with a light grey colour. What I'm seeing is a solid black line. Happens in AI 29.6.1 and the beta 29.7 88. Sample shows two shapes converted to guides but the ellipse remains as a solid black line. Using MacOS 14.7.6.

    3 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. モノクロになってしまう

    illustrator2025
    Windows11

    Adobeクラウドに保存していたものを開くと「プレビューを終了できません。指定した処理を実行できませんでした」というポップアップが出てしまい、保存していたものがモノクロになってしまって編集もできない。クラウドの一覧で見ると正常そう。

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. 線を細く設定した際の表示バグ

    線の太さを0.001pxなどに設定した場合、設定は出来ているのに実際の線の表示位置と、選択できる線実体の位置にズレが生じます。
    表示限界かとは思いますが、表示できないなら設定も出来なくすべきかと思います。

    3 votes

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    Under Review  ·  10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

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