Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8124 results found
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Issues changing type character properties
I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.
For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.
It is getting to the point where I am not able to edit text size or font in my own files. Help!
…
2 votes -
Rotate stepper in transform panel shifts anchor point
1) Mac OS 10.14.4, Illustrator 23.0.3.
2)
A - Create a blank document.
B - Draw a line or any other shape.
C - Use the Selection Tool to select the shape.
D - In the Properties>Transform panel, rotate the shape.3)
Expected result: Shape rotates around anchor point (or middle).4)
Actual result: Shape rotates using a swinging arc creating a path similar to the attached.Have restarted Illustrator, problem persists.
2 votes -
If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected
I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No snap to artboard
Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.
Illustrator 23.0.1
Windows 10 Enterprise 18032 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool Options Palettes Absent On Launch
The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.
Choosing the palettes in the Window menu when this happens does nothing.
I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.
Currently installed version: 23.0.3
I have CC set to auto update.…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Curved Lines Unclear
Any sort of curve that is drawn, imported, or even text is unclear? I have uninstalled and reinstalled and have no idea what is going on? See image below. Its not a fill or stroke setting. Anybody have any idea what the hell is going on? HELP
2 votes -
can not operate the slider of the gradation panel
I use google translation
- Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
- Select a gradient from the tool panel
- I want to operate the gradation slider
- I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.
The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be…
2 votes -
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.
2 votes -
extension do not work
Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.
I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.
2 votes -
Problems with Illustrator crashing when printing ink separations as a PDF
I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?
2 votes -
AI 2019 is not using Intel UHD 630 for HW acceleration
We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often…
2 votes -
On windows, illustrator freeze when launching the app.
When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.2 votes -
script cannot be uploaded
Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167
Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.
Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.
2 votes -
Extreme performance issues (AKA the dreaded color wheel) when trying to type in AI 23.0.2.
I get the color wheel with anything text-related. From basic typing to simply deleting a letter or space. Haven't found any way around the issue. I design a ton of infographics and this is seriously adding unnecessary time to my projects.
Here's my system info
2 votes -
Symbols | Mapping stroke to 3D-Model will distort stroke
Hi together,
recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.
All details can be found at Adobe Illustrator User Forum here:
Symbols | Mapping stroke to 3D-Model will distort stroke
Laubender Mar 21, 2019
https://forums.adobe.com/message/10989571#10989571Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.
The only workaround that will help is rendering the elements to an image and implement the placed and not linked image…
2 votes -
saving colors to adobe is disabled please contact your IT administrator
Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379
This has happened numerous times over the past few months.
I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:
"saving colors to adobe is disabled please contact your IT administrator"
I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.
Hope that helps - looking forward to a fix.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 23.0.1 hangs on start up
Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.
Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
RAM: 16 GB
Windows 10 Pro2 votes -
Extended properties panel inconsistent with InDesign
Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.
Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.
The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.
The Illustrator implementation is less elegant by simply repeating…
2 votes -
rtf
Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.
Cannot attach an example file.
2 votes
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