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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1196 results found

  1. Can´t save an open document!!

    When I try to save an open document, AI say´s it can´t save as the file is open.

    Well, obviously it is open, as I am working on it!

    I have to rename the file. Then when I try to save the new file, same thing happens and I have to keep renaming files if I want to save my work.

    Surely this is a bug.

    Is this happening to anyone else??!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  2. Can´t save an open document

    Illustrator CC v 21.1.0 (64bit)

    When I am working a current, open document and I click Save in the File menu, Illustrator say´s it can´t save because the file is open. Well, obviously it is open, because I am working on it!

    I have to Save As... and rename the file, (I usually add the date and time).

    This is obvioulsy just a a little bug in the new update. Let me know if I can help.

    I attach the message I get.

    Actually... Now Illustrator has frozen! So I can´t attach the message.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. successful save to svgz

    Dear people,

    I refer to the following topic
    https://forums.adobe.com/message/9978412#9978412

    Hope you will find a real solution. So things will work in the newest versions of AI too.

    Kind regards,
    Suzanne

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Illustrator 2018 quits when I save. "Save as" works, but not save. It also creates a temp pdf file.

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    2 votes

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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  6. JPG export to RGB keeps coming up with an error

    In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.

    This has been happening for a while now.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  7. Export Text of Keyboard Shortcuts Crashes Illustrator

    After hitting the Export Text... button in the Keyboard Shortcuts dialogue, Illustrator always crashes. Additionally it exports an empty text file.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. Placing images file then locking layers

    21.1.0 64bit

    Bug Report

    I can always replicate this. Here's how.

    1. create a new document

    2. go to file-place and select multiple image files

    3. before clicking to place images, create new layer and lock all other layers

    4. Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

    Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
    Example file:

    https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Exporting SVG 1.2 Tiny gives a metadata / namespaces error

    I use Illustrator CC 2017 21.1.0.
    When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

    <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <!DOCTYPE svg [
    <!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
    <!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
    <!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
    <!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
    <!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
    <!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
    <!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
    <!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
    ]>

    I have exported with the following settings in Illustrator, see attachment2.

    Look forward to hear from you.
    Regards,
    Ed Boon
    Visioned.net

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  11. Save as opens an empty window

    When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

    1 vote

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Cloud saving only works after creating a project

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is…

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  13. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Share for Review links are not working for my stakeholders

    I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.

    MacOS Tahoe 26.0.1

    1 vote

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  15. "Could not complete Package" after Tahoe upgrade

    After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

    1 vote

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  16. Stop remembering my last save as file type!!!

    I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!

    1 vote

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  17. The vertical text get reversed in an exported PDF

    July 2025 PDF export worked now when I export a PDF if a number is vertical it won't read it correctly for ex. 42 will read it as 24 it only happens with vertical text numbers

    1 vote

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  18. AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering

    AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!

    1 vote

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Hyperlink not working 29.6.1

    Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.

    1 vote

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  20. Illustrator sometimes stops responding when trying to "save as ..." a recovered file

    Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings

    1. Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
    2. press "ok" to open the document
    3. Document seems to function normally
    4. "Save as" (via file or via keyboard shortcut), destination is local on the computer
    5. Regardless whether it is renamed or not, press "save"

    From here I have had a…

    1 vote

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