8060 results found

1. Type Box fills with x's

   When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.

   At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.

   Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed and am still dealing with the same issue. I've attached a video here. You'll see the first time I go to type, it does it.

   Then, I create a new box and it does not do it. It works normally.

   I create another box, and it starts doing it again. I am not touching the keyboard or any keys when the x/square boxes go off on their own.

   When I do try to continue typing, you'll see the text continue to run away even when parts of words appear, the x/square shows up in the middle.

   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 8097 MB

   When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square.

   At that point I am not touching the keyboard, there is no key being held down, yet it seems to be "stuck" in creating the X/square.

   Initially it only happened with Myriad Pro, so I uninstalled that font. Then it continued to do it with Arial. Now it does it, no matter what. I've un-installed Illustrator and re-installed… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Direct Selection Tool not showing bounding box

   Hi,
   When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
   I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
   It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

   I'm using the latest release - 23.0.1 on windows 10 (updated).

   Thanks
   Ori Manor

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like the problem is not about the bounding box...

   If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

   If that’s the thing for you (or not) — please comment back.

   
   

   As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

   If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

3. Could not read file because the plug in did not understand this file

   Hi,

   Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

   I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

   Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.

   The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.

   Really need help with this.

   Hi,

   Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

   I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

   Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Undo affects loaded actions, Redo makes them loose their shortcuts

   It is telling when "Actions" is not even included in the "category" menu.

   Load a saved Action set that includes Actions with keyboard shortcuts
   Perform an "Undo" in AI
   The Actions you just installed will be deleted
   Perform a "Redo"
   The Actions will reappear but without keyboard shortcuts.

   First: "Undo" should NOT affect the Actions.

   Second: What is the deal with the lost Shortcuts??????

   I am looking for a compelling reason to "upgrade" Illustrator. I am told this bug still exists in CC 2019!

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   1 comment  ·  Actions  ·  Delete…  ·  Admin →
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5. Anchor Points Malfunctioning

   I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor point disappearing after the mouse ceases hovering over the point.

   Another issue regards the Selection Tool. When I click an object, a rectangular box of my selected layer color appears around said object, but no outline appears around the object. For example, if I draw a spiral and select it, a box will appear around the spiral, but the spiral itself will not be outlined in my layer color.

   I would show you a screenshot of the issue, but Illustrator deselects before I can take a proper screenshot.

   I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor… more

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   Resolved (Comments Open)  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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6. Patern Maker's Numeric Scaling Is Broken

   I'm creating a step and repeat wall using 2 graphics.

   In a brick by column pattern, individual graphics can't be scaled using the menu dialog (Object>Transform>Scale).

   However, they can be scaled using the tool panel's scale tool (keyboard shortcut s).

   Entering precise scaling measurements that are supported in earlier versions of Illustrator would be appreciated!

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Artwork windows not consolidating to the center window

   Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Text missing in SVG files

   This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in Illustrator when I import that file, but I can't select anything in the field since Photoshop's manipulated the original vectors. I really don't want to manually add in all my missing text, does anyone have any suggestions? On the picture, the left is a preview of the SVG and the text is visible. On the right, is the SVG in Illustrator with the text missing.

   This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in… more

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   Under Review  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Unable to activate fonts because "Not signed in" even though I am signed in!

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in! (see attachment "signed-in")

   This is a terrible user experience to say the least.

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!… more

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. cursor lag cc2019

    Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. "open file"

    Illustrator won't open more than one file.

    With version 23.0.1, Illustrator will permit to open only one single file. The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
    I'm running Illustrator CC (23.0.1 64-bit) ond Windows 10 Enterprise (10.0.16299).

    THX for fixing this!

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Freeform gradient becomes uneditable

    Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "Edit Gradient". Maybe Windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.

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    3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. lastest update crashes CONSTANTLY

    Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

    For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

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    Resolved (Comments Open)  ·  10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Colors dull when exporting png

    OS: iOS High Sierra version 10.13.4
    AI CC up to date

    When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 and see if it resolves, elase please contact our support.

17. Panels load on different screens

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro (however, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do, I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Cintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the problem lies!
    Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify ...any of them) on my main monitor (Monitor 1) it pops up inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
    I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

    What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro (however, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do, I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Cintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the problem lies!
    Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify ...any of them)… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

    Running AI on Mac 10.13.6 with AI 22.1.
    On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

    When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

    However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

    So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

    Easy fix that needs to be made as this is very annoying.

    Running AI on Mac 10.13.6 with AI 22.1.
    On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

    When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

    … more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Revolve Effect - Object Appearance Error "CANT"

    Windows 10 Home - 64bit.
    Illustrator CC18. 22.1

    When selecting Effects> Revolve on an object (a semi-circle) I get the error:

    "The operation cannot be completed because of an unknown error. [CANT]"
    Followed by another dialogue box:
    "An error occurred while processing the appearance of an object."

    What's going on here?

    5 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. Typing in Hebrew it RTL

    Whenever I try typing in Hebrew the letters go in the wrong direction, and I have no option in the paragraph pannel to change it as I know there is supposed to be. What should I do?

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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