Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1120 results found
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File name resets when I switch to saving as a cloud document
I'm working on a file locally called filename_v01.ai and decide to create a new version.
I hit Save As, and change it to "filename_v02.ai"
Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"
The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"
This happens in both directions and would be good to fix
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Why do I want this change
I back and forth between illustrator desktop and iPad and back and forth between ai and aic…2 votes -
Links not included in Package - Illustrator 2024 Bug
When I package a file, the option to package images into a links folder is checked, yet it's not packaging them. This is happening on my home and work computer.
2 votes -
大尺寸文件导出错误
尺寸为2700cm×80cm横幅广告，导出分辨率为72ppi、70ppi和65ppi的jpg格式，结果出现画面不全，尺寸错误问题。当分辨率为60ppi、55ppi和50ppi，虽然有误差，但可以接受。
2 votes -
When linking HEIC files with the HEIC extension on Windows, if the files are nested, they cannot be open
When linking HEIC (HEIF) files with the HEIC (HEIF) extension on Windows, there is a bug that if the files are nested, they cannot be opened in the link window.
https://community.adobe.com/t5/illustrator-discussions/illustrator-request-heic-files/m-p/14332214#M392729
WIndows 10
Illustrator v28.0 (2024)
https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0make heicbugorg01.ai
place the heic photo by link
make heicbuglinked02.ai
place the heicbugorg01.ai by link to heicbuglinked02.ai
close all app
open heicbuglinked02.ai
open(edit original) heicbugorg01.ai by link window
error message will shown2 votes -
Speicherung ungenügend
Ich kann nicht mehr normal speichern, weder in Illustrator noch im Photoshop. Dort erscheint immer nur das schwarze Bild...ich muss Umwege gehen um speichern zu können.
2 votes -
Last used SVG export settings not retained
When saving a lot of SVG files that use the same settings, it would be great if Illustrator remembered the last used setttings after you have quit the app and restarted it the next day.
I have attached a screenshot showing the desired settings. However, Illustrator does not remember the SVG font subsetting, image location and 'Preserve Illustrator Editing Capabilities' options.
The SVGs are saved using the Save As… dialogue window with 'Use Artboards' selected.
I am using Illustrator 27.8 on Mac OS 12.7.2.
2 votes -
Adobe Illustrator 28.1 creates a pdf where the colour space of the custom profile is incorrect
Hello,
Yesterday, after installing the new Adobe Illustrator update to version 28.1
the error I reported earlier came back.
When saving a file with a custom profile
to PDF-X4, the Output Intent profile is incorrectly saved.I have already reported this bug in this thread, which occurred with version 17.8.1 in this thread: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c
Video of the error here: https://youtu.be/DAEHEL4xT4o
Original AI File - https://1url.cz/buDu7
PDF created in AI 28.1 - https://1url.cz/auD1t (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")PDF created in AI 27.7 - https://1url.cz/LuD1M
Icc profil - https://1url.cz/CuD1u
Adobe…2 votes -
File Folder Permanent Deletion Bug
I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"
The folder disappeared.
Ctrl Z did not restore it
IT WAS NOT IN THE TRASH.
It was GONE.
Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.
Edit: The…
2 votes -
Corrupted Mac screenshot exports when using Export for Screens
When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.
2 votes -
Illustrator's Extended Artboard scaling PDFs down 10% (normal), but ALSO changing resolution of placed raster images. (not normal)
I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.
But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower…
2 votes -
Insufficient data for an image
Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.
Machine: Mac Studio 13.5.1 (22G90)
Illustrator 27.8.1I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.
2 votes -
2 votes
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Save Each Artboard to a Separate File waits until end to save all files at once.
When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.
It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others…
2 votes -
Illustrator fails to export all text into final pngs or jpegs
I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.
2 votesWe have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.
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svg parse failure for valid arc command
The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:
A 0.50 0.50 -45.0 0 0 767.50 652.25
If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.
A 0.50 0.50 0.0 0…
2 votes -
Illustrator exports SVG with font set to ArialMT
When we export artwork from Illustrator with text formatted with the Arial font, the SVG code has the font set to ArialMT (the old Postscript name). This generally isn't a problem unless the image is displayed on a system that does not have the ArialMT font installed.
Short of changing the SVG code, is there anyway of preventing Illustrator from using the old Postscript name for the Arial font.
It seems to be same with artwork created on MacOS and Windows.
Inkscape does not have this problem.
2 votes -
Version History Panel not displaying any content (previous versions, bookmarked, etc.)
Problem:
Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.My setup:
Macbook Pro M1, OS Ventura 13.3.1
Adobe Illustrator 27.4.1What I've tried to do:
- Restart Creative Cloud and Macbook
- Create and save a new .aic file2 votesThis issue has been resolved.
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Grey borders appear on rectangles when exporting to PNG (scaled)
When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
– "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
– The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…2 votes -
Problems with exporting PSD
I am having an hard time exporting my file as photoshop file
2 votesIllustrator app cant save anything when disks are full. Please try to free some space and try again.
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Impossible d'enregistrer mes fichiers
Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
Merci.2 votes
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