701 results found

1. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

   Last tried with illustrator version 25.2.1

   Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
   Does not occur while working in a .ai file, only PDF.

   Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

   MacBook Pro (16-inch, 2019)
   2.3 GHz 8-Core Intel Core i9
   32 GB 2667 MHz DDR4
   AMD Radeon Pro 5500M 8 GB

   Big Sur 11.2.3

   3 votes

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2. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

   See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

   Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

   12 votes

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Adobe illustraitor new beta version freezing with M1 chip

   I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
   Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar or any answers, they will be greatly appreciated!

   I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
   Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar… more

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4. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin popped back up in Activity Monitor and climbed its way from a few dozen MB to about 6GB in about 3 seconds, slowing everything down as before. I shut off Illustrator before it slowed down all the way, and. Immediately on closing Illustrator everything returned to normal speed (or close to it). It is rare that things get slowed down THIS much, but there is clearly something wrong with AiRobin if it's consistently taking up 12GB to 16GB of RAM, which it is anytime I have Illustrator open. I've just accepted that.

   I'm on an iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.6

   Processor: 4 GHz Intel Core i7
   Memory: 32 GB 1867 MHz DDR3
   Graphics: AMD Radeon R9 M395 2048 MB

   Illustrator: 24.2.3

   Note: even now when Illustrator is just barely initialized, and no documents are open, AiRobin shows it's taking up 15.7 GB of RAM, while Illustrator is taking up 586 MB. On my laptop (MacBook Pro), RAM for Illustrator (no documents open) is 625 MB and for AiRobin it's 119 MB. Never had the problem on that machine. Any help would be appreciated.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin… more

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5. Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not be generated. The freeze will often require task manager to end. This same type of freeze was happening to me with previous AI versions on laptop #1 dating back to 2018. Recently, which may have coincided with August 2020 release (version 24.3) or October 2020 release (version 25.0), the chronic crashing problem on laptop#1 seemed to be alleviated and I was so relieved that problem might have been fixed after 2+ years of suffering through loosing my work ALL THE TIME and having NO resolution via technical support. However, once January 25.1.0 was updated, the pattern of crashes started again, at which point I started investigating the issue in other laptops. The files I have been testing are lines only, with no effects, and no digital images. 25MB. No art pens installed for any of the laptops.

   Laptop #1
   Lenovo Yoga 720-151KB
   Intel Core i7 7th Gen
   RAM 16.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16207 MB
   (0) Intel HD Graphics 22.20.16.4749
   (1) NVIDIA GeForce GTX1050 26.21.14.3648
   (has touch screen)

   Laptop #2
   Lenovo Yoga 730-151WL
   Intel Core i7-8565U CPU @1.80Ghz-2.00Ghz (8th Gen)
   RAM 12.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   (has touch screen)

   Laptop #3
   
   LG Gram 17
   Intel Core i7 (10th Gen)
   RAM 16GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16093 MB
   Intel Iris Plus Graphics 27.20.100.8935
   (does not have touch screen)

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not… more

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6. Flickering Background on resume

   Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video

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   3 votes

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7. Illustrator keeps shutting when I try to save my work and all of my work is lost.

   It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
   a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.

   3 votes

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8. 単純です。アップデートしてから動きが遅くなっています。こちらのPCのスペックには問題ありません。業務の妨げになっています。
   1 vote

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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   環境依存の問題と思われます。

   最新版でも同様の問題が発生する場合は、お手数ですがカスタマーサポートにご連絡ください。

   よろしくお願いいたします。

   Illustrator チーム

   
   

9. Not enough memory

   Working on MacOS Catalina 10.15.7 with Illustrator 25.3.1
   I have a simple shape like half of a circle which has a standard color filling plus a "inner Glow" effect. When I want to transform the object like scaling, it tells me there is not enough memory. When I hide the effect and redo the steps it will let me transform the object. Thanks for taking care.

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10. bug bruche appearance

    The appearance of a bruche change when copied to an other file. Also in the bruche menu the selected bruche doesn't appear when selected, but a random other bruche.

    1 vote

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11. Simplify Curve not able to remove anchor points on straight lines

    Ik think the algorithm needs a rework, since it is not able not detect all anchor points on straight lines.

    See screenschots.

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12. Compatibilité système requis Vidéo Nvidia

    Je suis sous windows 10, illustrator 25.2 64bits dernière version, à chaque lancement de l'application apparait une fenêtre "compatibilité système requis" pour video Nvidia Geforce GT620. J'ai réparé en prenant la dernière version du pilote sur NVidia GeForce GT 620 v.23.21.13.9135. Mais la fenêtre apparaît toujours ??? Que dois-je faire pour solutionner ce problème. Merci

    1 vote

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13. Illustrator Crash/Not Running

    Operating System: Windows 10
    Version: Adobe Illustrator 25.3.1

    After the last update, some of my documents on Creative Cloud do not open, unless I create duplicate and run the duplicate.

    The updated Illustrator crashes more often, specially if I have a lot of layers.

    1 vote

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14. Beta 25.4 – Crashing when in isolation mode (Big Sur 11.4)

    I'm running both the Apple Silicon Beta version (25.4) of Illustrator and 25.3.1 via the Rosetta emulator, and having the same issue across both. Huge amounts of lag occur when double clicking an object to enter isolation mode. At first I thought it was because the file I was working on had a bunch of linked images, but now even new files with a single vector object drawn will have the same lag issue. A shutdown of the machine sees a new file operate as expected, until I enter isolation mode, and then the same issue occurs. Close that file, open a new one, and it's the case even with just the blank document.

    It doesn't impact overall machine performance, and InDesign (Prerelease) and Photoshop (22.4.2) are working relatively flawlessly off the M1.

    I'm running both the Apple Silicon Beta version (25.4) of Illustrator and 25.3.1 via the Rosetta emulator, and having the same issue across both. Huge amounts of lag occur when double clicking an object to enter isolation mode. At first I thought it was because the file I was working on had a bunch of linked images, but now even new files with a single vector object drawn will have the same lag issue. A shutdown of the machine sees a new file operate as expected, until I enter isolation mode, and then the same issue occurs. Close that file,… more

    1 vote

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15. Slack & Illustrator freeze each other

    Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.

    HELP!

    3 votes

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16. Esko Dynamic Barcodes plug-in crashing Illustrator

    Hi

    We use the Esko Dynamic Barcode plug-in for creating barcodes, but I've just moved over to a new M1 chip MacMini, and ever since if I try to use the plug-in in Illustrator (25.1) it crashes. Sometimes as I apply the settings, or sometimes as I just enter them.

    Has anyone else who uses this found the same issue? Esko say they're developing a Universal version of the plug-in, but it will also depend on Adobe updating releasing the native M1 Illustrator.

    Just wondered if there was a quick fix in the meantime for me to continue using it?

    Thanks!

    Ben

    Hi

    We use the Esko Dynamic Barcode plug-in for creating barcodes, but I've just moved over to a new M1 chip MacMini, and ever since if I try to use the plug-in in Illustrator (25.1) it crashes. Sometimes as I apply the settings, or sometimes as I just enter them.

    Has anyone else who uses this found the same issue? Esko say they're developing a Universal version of the plug-in, but it will also depend on Adobe updating releasing the native M1 Illustrator.

    Just wondered if there was a quick fix in the meantime for me to continue using it?

    … more

    1 vote

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17. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded files have shown little or no lagtime in the past, dating back to my previous 10yr old mac setup

    The imbedded files are photoshop 600ppi bitmap .tifs saved with compression.

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded… more

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18. Scrubby Zoom Suddenly Stops Working

    2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.

    Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.

    It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Animated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.

19. Illustrator 2021 not fit for purpose

    weird things are happening to shape edges and anchor points in illustrator 2021 - had to revert to 2020 version.

    I'm on macOS Catalina 10.15.7

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20. Graphics Glitching and Slow Response

    Using Illustrator 2021 and experiencing image/ graphics glitching when using tools (zoom, arrow, pen). The program is also running sluggishly. I am running this on a 2021 Macbook Pro.

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