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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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416 results found

  1. Subtracted shapes get drawn with a skewed artifact covering them at the top

    This is an odd issue that is kind of hard to explain.
    Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?

    5 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Transparency on PNG not supported when imported or replaced

    Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.

    Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.

    I thought it may be the png file, but the problem occurs only on the illustrator.

    The problem started after updating both Photoshop 2019 and Illustrator 2019.

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Measurement labels is not showing properly (Smart Guide)

    Hello,

    I found a bug that is not showing measurement labels properly on a specific environment.

    in Windows 10 Pro Korean,
    English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).

    When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.

    I hope this bug is going to be fixed as soon as possible.

    Thanks

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Screen is getting red, please help

    11 votes

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Inconsistency between GPU and CPU modes for composite fonts

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    …

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. overprint

    Look at Problems in Picture. Help me pls.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from…

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Multiply Glitch

    Multiply effect in transparency is not working properly, it's appearing partially colored and pixelated, or object would disappear when zooming in/out.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

    Paths will appear jagged and generally do not display correctly.

    Altering the zoom level affects these artefacts.

    Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

    Additional Note: Works correctly in CMYK document.

    391 votes

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    282 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. pixel error

    This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP

    1 vote

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  15. Illustrator documents open to a red / black screen

    Resizing the document window rectifies the issue, annoying nevertheless

    35 votes

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    57 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Stroked Paths get notches or bleeding in sharp connections

    Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.

    Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!

    Screenshot 1: paths in…

    7 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Scaling / rendering bug - Pucker & Bloat

    workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)

    MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)

    1 vote

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  18. GPU continues to randomly turn only white to black (not inverting!)

    an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.

    3 votes

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  19. GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.

    This happened a few months or weeks ago.

    I am using Macbook Pro - 2017
    OS version: Mojave 10.14.5 (18F132)
    Adobe Illustrator: 23.0.4
    This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.

    I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)

    1 vote

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  20. Fill with overprint set does not align with the path

    Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

    Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

    The file will print with the fill moved.

    Once it is corrected it you can't undo problem without reopening the file that is saved like this.

    My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.…

    1 vote

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