Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
416 results found
-
iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview
Illustrator version 22.01
macOS 10.12.6
iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.Thanks for…
17 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Outline mode does not work
I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…2 votes -
GPU preview = poor quality in 22.1
Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.
5 votes -
3D Extrude + Bevel = FAIL
3D extruded rendering is an absolute fail on Adobe CC 22.0.1
It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!
Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.
Thanks!
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Shape tools lagging and leaving mark when resizing
I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Scroll zoom not working
When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
Filled shape does not follow the curve exactly
If I fill the new shape with color it doesn´t really work. I get a straight outline instead of a curve. Additionally there is a difference between outline view and colored view.
9 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Stroke circles are distransformed (Graphics Glitch)
Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?
Files atached.
When I extract them as fill strokes, they are going normal, but I need to work with strokes.
Very gratefull for help!
2 votes -
Flickering cursor & preview bugs in bitmap
Adobe Illustrator CC 2018 (22.0.1)
Mac OS Sierra 10.12.6The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.
Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.
6 votes -
Phantom lines at 315° are drawn in Outline mode at large zoom levels
Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.-
3-XLED@17000%(QD error).jpg 632 KB -
3-XLED@6400%(correct.jpg 545 KB -
2-XLED@8500(QD error).jpg 573 KB -
2-XLED@6400(correct).jpg 560 KB -
1-XLED@6400%(QD error).jpg 670 KB -
1-XLED@3200%(correct).jpg 615 KB -
QD bug vanishing lines artwork mode.mov 4835 KB -
QD bug stray lines artwork mode.mov 6374 KB -
Illustrator_Random_Line.mov 10832 KB
3 votes -
-
Scrubby Zoom - GPU View greyed out
I'm unable to toggle GPU Preview.
This is a new concern since I was able to toggle it on/off a few weeks ago.
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Vector shapes look distorted
If I am working on a graphic made up of many different shapes, the individual shapes will start to appear as distorted in shape and color, especially if I start altering the pattern or moving shapes around, then the whole graphic just starts to randomly distort certain shapes. Making it really difficult to focus on creating a pattern or image.
1 vote -
GPU rendering issue with artwork disappearing
When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Artifacts that shouldn't be there
I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
It is not shown after rendering the image though.
It occurs sometimes, and could be disturbing.Latest in CC 2018-01
2 votesIf this problem is still an issue, it’d be necessary to provide a test file, full OS and hardware specs, including GPU and the driver, so that the team can try to reproduce it.
-
Proof Colors preview doesn't work on GPU (NVidia), only CPU
Illustrator CC 2017 version 21.1.0 (64 bit)
Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
Intel Core i7-6700K @ 4.00 GHzProof Colors preview doesn't work with GPU rendering, only on CPU.
Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.
When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.
I've tried deleting Illustrator preferences, restarting, etc.
7 votes -
Opacity and Mask Define Knockout Shape - not working with GPU Preview
Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Bugged redraw/tearing when drawing a shape causes window to scroll
- Illustrator CC2017.1.0
- Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
- The window should redraw the newly visible parts of the document as the window scrolls them into view.
- Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
- See video for explanation: youtu.be/JC1anKCewQs
4 votes -
A large triangular glitch renders on canvas when selecting and moving objects
Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.If I try to create something new, it disappears and then shows up again.
Adobe Illustrator CC 22.0.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team
.jpg){kind=link}
.jpg){kind=link}
.jpg){kind=link}
.jpg){kind=link}
.jpg){kind=link}
- Don't see your idea?