Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8109 results found
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alt + mouse
When holding down alt and moving the mouse, the cursor lags almost like it is being processed at 10 fps. I'm using all high-end components, so it's not an issue with processing power.
2 votes -
Image trace does not limit colors in grayscale
When using the grayscale mode in image trace and limiting the number of colors image trace creates an unlimited range of grays. I selected ten grays, expanded, and when clicking "re-color artwork", more grays than I would waste time counting are shown (at least 50, but maybe more).
3 votes -
Syncing to Drop Box
I am now having issues saving my illustrator files. When I try there is a notice that says "unknown error occurred."
I was told by customer service that Creative Suite now has issues with Drop Box and we have to save our files to "downloads".
This needs to be rectified. There has never been an issue with saving to my Drop Box before. Does Adobe plan to fixing issues?
Adobe and Drop Box need to figure out why this is happening.
Losing hours because can no longer save/duplicate.1 vote -
Gradients got broken when reopening a file
A file I created only three months ago in an older version of Illustrator (project still ongoing) no longer shows the gradations. I spent DAYS creating. When I finally found where to get online Adobe support (that is not right), the tech had me download an older version of Illustrator as the solution. That does not seem like a solution. How do I keep these gradations in the new version? Why did they disappear? I have been a dedicated, daily user of Illustrator since 1990. I have more and more problems every year/upgrade. I used to always give your products/company…
1 vote -
Strings that are too long per line are not rendered
Strings that are too long in one line are not rendered
OS: Windows 10 Pro 20H2
Ai Version: 25.2.1This problem is probably caused by documents that are larger than about 2000px on a side.
If the text has no line breaks and exceeds a certain font size, the text will not be displayed at all.
Image output is also not possible.
It is also common for this problem to occur at the same time as Adobe Fonts license errors and save errors.
In most cases, the number of characters that stop the string from rendering is more than 1000,…1 vote -
most of the features are not working properly
most of the features are not working
1 vote -
Fix inconsistent Smart Guides
Smart Guides say 'intersection' while snapping to a midpoint / origin.
Even when an intersection is near, the origin is favoured by the algoritm.Best would be to configure Smart Guides priorities to the user's needs, or add 'Snap to intersections' in the View menu.
Please repear the wrong descriptions.
4 votes -
Font Preview Size
In Illustrator 24.2.3,
We are not able to change the Font Preview Size in the preference Dialogue in/under the Type Tab, and you also do not have the same feature in the Type Menu, which is the right place to set the Font Previews size default,
we are also not able to see the Font names in the written text as a preview in the Font/Character Menu.6 votes -
Random Freezing
I just bought a 16" Macbook Pro (2019) and twice now while using Illustrator, the artboard freezes and I cannot save. All of the menus and tool bars and whatnot highlight like they are responding, but I cannot get anything on the artboard to respond and cannot save anything. Everything else on the mac seems to be working so it is not freezing the whole system. Please help! Do I need to return and get a new mac, or is this a software problem?
1 vote -
Selection of many objects across layers causes Illustrator to stop responding.
Running Windows 10 Pro and Illustrator v 25.1.
Opened existing illustrator file
Unlocked a layer of my design
Attempted to select all items within that layer.
Expected: Items are selected and can be manipulated
Actual: Illustrator stopped responding.I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.
I cannot provide my file, but I will provide further details:
The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue…
2 votes -
New version of Illustrator Smart Guides do not work
Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.
7 votes -
Eyedropper STILL not wroking on grouped objects in Illustrator 24.2.3
When using the eyedropper on grouped objects, it'll show correctly in the color panel, but it'll only apply the stoke color to the group. Please fix this! The eye dropper has not worked for grouped objects for way too long now.
Windows 10
Illustrator 24.2.36 votes -
Downsampling not working properly with Extra large artboards
When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.
The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…
5 votes -
Big Sur and native Effects gallery crash
Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?
You don't even have to apply the effect. Simply opening that window will doom you to a crash.
Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.
2 votesThis issue is resolved in Big Sur (macOS 11) public release.
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Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
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No tools on illustrator 2021
Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change
1 voteReinstalling Illustrator helped to solve this issue
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GPU-Support fällt reproduzierbar aus
Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.…
2 votes -
Right Menu Bar Not appearing
Hello Adobe Crew! This is Eva.
I am here to report that the right menu bar is not appearing. I don't know what the bar is actually called so please excuse any misnaming. I wasn't drawing in fullscreen, and the fact that the right menu bar was in the way kinda annoyed me. So I clicked the 'X' button to put it away. I was done drawing, so I put my laptop away. Next day I want to draw, I open Illustrator, open a new canvas, and the right menu bar doesn't appear. I have tried to restart Illustrator many…
1 voteYou can always call this panel back with Window > Properties command
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Color shift when distilling .ai files
Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.
Big Sur 11.2.3 using AI 2021
1 vote -
Illustrator continues to crash when trying to place an image
I can do other things within Illustrator, but I can't seem to place images without the program crashing. I've tried restarting my machine, updating, and reinstalling the program, but nothing seems to help.
1 vote
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