Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8123 results found
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It didn't open, there' s a message of unknow error
I just subscribed, installed all the desired programs, including illustrator, and it just won't open, I don't know what's going on, I've reinstalled it about 5 times but the same error appears, I need help.
The image of error, when it open i can't acess or create a new project
1 vote -
Memory Error when using alt key to duplicate or pull from libraries
I am using windows 10 on a pc. This is in regards to adobe 2021
When I go to duplicate an object using the alt key, I get an error message saying I do not have enough memory to complete the action. I also can't use the alt key to drag things from my libraries. I do not get this message when I use ctrl C and ctrl V. I also do not get this message if I right-click on the items in my library and place them. It's only when I use the alt key function.
1 vote -
Save/Save As doesn't work in Action
- Make a new document
- Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
- Do something in the document - Draw the rectangle for example
- Play Save/Save As Action
- Close the document (Attention!!! No warning about Save Changes!!!)
- Open the document
Result: Opened document doesn't contain the rectangle.
That means nothing happened with this document while Play ActionsIllustrator ver. 24.0.2
It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work12 votesHi
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue at our end.Please help by providing the below information:
1) Is it reproducible on the latest illustrator version 25.4.1?
2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
ShareWithAI@adobe.com in a Zip file.Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Rohit Jain
Illustrator Team -
24.2.3 → 24.3 アップデートすると、一般の単位がptにリセットされる
Windows10 / 1909 / 18363.959
24.2.3 から 24.3 へアップデートしたら、環境設定の単位の一般と線でmmの設定が、Illustrator起動毎にptにリセットされてしまいます。
設定ファイルの再作成を行っても、環境設定ファイル全体の再作成を行っても解決されません。
解決出来ないので現在は24.2.3で使用しています。2 votes -
Direct Selection tool and transformation controls not functioning
Direct Selection tool not working at all.
Cannot direct select any anchor points at all.1 vote -
Text Cursor in Medium Light mode is invisible
The text cursor and the click+drag selection box are the same color as the background outside of an artboard if the User Interface is set to Medium Light mode. They are completely invisible.
3 votes -
Illustrator not deleting .tmp files after upgrades to Catalina
We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.
When it makes these files, they can't be deleted in Finder.
3 votes -
Traductions manquantes lors de certains démarrage
Bonjour,
Lorsque j'ouvre un projet enregistré sur mon ordinateur ou un document en effectuant l'action : clique droit => ouvre avec => Illustrator CC 2020 le projet (ou le document) s'ouvre dans un Illustrator qui n'est pas complétement traduit en Français.
Si les barres de menus sont bien traduites ainsi que le contenu des menus ; les options se trouvant dans le ruban de droite sont encore écrites en anglais (onglets Propriétés / Bibliothèque ...).
Je vous joins un fichier pour constater le problème.
Je reste à votre disposition pour tout complément d'informations.Cordialement,
Baptiste1 vote -
Befehl "Speichern" wir von Befehl "Speichern unter" abgebrochen
Mojave 10.14.6
Illustrator 2021Seit dem letzten Update stoppt Illustrator das Speichern (Cmd+S) ohne jegliche Warnung, wenn man vor Ende des Speichervorgangs "Speichern unter" (cmd+shift+S) wählt.
Das ist wahnsinnig riskant, da man im Grunde IMMER gleich nach dem Speichern ein PDF mit "Speichern unter" erzeugt. Ich habe mittlerweile an die 10 Dateien so verloren... bis mir der Fehler aufgefallen ist.
Grüße, AC
1 vote -
Blur effect is not resized (with the option "Resize strokes and effects" selected)
BUG. Illustrator 25.0 on iMac with Big Sur OS
1 vote -
In the latest version cursor keys are now moving the selected objects/nodes 2 pixels instead of 1
Up until 24.2.1 if I selected an object or node and hit the cursor keys they would move 1 pixel in the direction of the key. Now all of a sudden they move 2. makes trying to align/tweak the position of objects/nodes really difficult and painful
1 voteThis often happens when we open Preferences and accidentally press Up or Down arrow key. The very first field focused in the dialog is Keyboard Increment value, and pressing an arrow makes it either zero (which turns into the smallest allowed value of 0.0001) or 2 (if you had 1).
Open Preferences and change the value back.
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Toolbar missing on right hand side
My toolbar on the right hand side is missing. The drop down window at the top is also not working, it is stuck on Typography. I can't choose Essentials or reset.
I've got and updated the latest version 24.2.3
Windows computer.3 votes -
Changing/removing "View using GPU/CPU" does not take effect.
I use the command + e shortcut for another function, but no matter how many times i remove or change this shortcut from "View using GPU/CPU" it immediately reverts back.
1 voteIt got resolved by assigning the new shortcut for 'View using GPU/CPU' / removing the old. Can be treated as a solution, but it’s still unclear how Illustrator allowed two identical hotkeys exist at the same time (usually a warning gets displayed, and the older command gets blanked). So if anyone has the same problem — please comment.
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Select all doesn't work unless you clic anywhere first
I can't select all anymore unless I clic somewhere first.
I have to vectorise many Illustrator files and my keyboard shortcuts make it happens fast. Until an update forces me to clic somewhere first, if not, the keyboard shortcut simply don't work. That was not the case before.
I'm on windows 10 and last Ai version (25.0.1 64 bit)
1 vote -
Multiple Bugs in Illustrator_Mac Os Catalina 10.15.7
I'm reporting all of these bugs I'm considering asking for a refund my money back for the last months CC Subscription as it the software has been that unreliable.
Illustrator
Align function not working, can't align 3 pieces of text to baseline it leaves the 1st piece if text completely out off the alignment. I tried cutting and pasting the piece of text but still it will not align.
Strokes not showing properly round on curves they appear to have extra anchor points, which there aren't when you inspect It closer. This is making simple curves look off.
Shortcuts not…
1 vote -
Illustrator freezes as soon as it opens
Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
I'm on a windows computer that runs far more demanding programs than this without issue.1 vote -
Paths not dividing / uniting correctly (jittery paths)
It seems that with more complex paths, using the unite and divide Pathfinder tools create jittery shapes (when you zoom in very very close, you can see that the merging / division isn't perfect and that shapes have been disfigured). Same with paths / shapes where smooth corner have been used: use of Pathfinder tool is going to disfigure them. (posted to the support on Twitter)
2 votesIf this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.
Please comment below if this advice helps — the team can use this feedback to reconsider the default value.
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The Operation Cannot be Completed due to an Unknown Error (CANT) 3D effect
I am encountering an issue anytime I attempt to edit the Bevel and Extrude effect on my design. It keeps providing me with a vague error "The Operation Cannot Be Completed Due to an Unknown Error (CANT)" and it will not apply the effect or allow edits.
1 vote -
Fonts are not refreshed when right sided metrics are changed
This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).
Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:
When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.
Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).
Issue happens in all…
7 votesHi,
Thanks for reporting this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.1) Kindly share both version of fonts at ShareWithAI@adobe.com .
2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.Regards
Ankit Goyal -
Scale tool doesn't work in Make Pattern
The Scale tool currently does not do anything within pattern mode. Maybe this worked in previous versions, but would like to see all tools working within pattern mode on future updates
2 votes
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