Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8121 results found
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Double-click on swatch doesn't bring up swatch options anymore.
Mac OS Mojave 10.15.5
Adobe Illustrator 24.2I used to be able to double-click a swatch to bring up swatch options, but it does not bring up the dialogue box anymore.
3 votes -
CC Library complains about Legacy format in AI 2020
In AI 24.0.1, drag an object to a library and this message appears:
"Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
See also:
https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M15616613 votesHi,
Thanks for reaching out.
Kindly try out the following steps as the resolution for this issue -
1. Close Illustrator in-case it is already open
2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
3. Take backup of this somewhere
4. Delete the original folder
5. Re-launch IllustratorThanks
Ankit Goyal -
Cannot select type baseline with text tool when snap to grid is active.
Is there an option I'm missing here with the newer versions of Illustrator? I have to key command the grid on and off constantly just to highlight small captions or type.
1 vote -
Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos
Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos
1 vote -
Soooooooo slow!!
I've recently subscribed to Adobe Illustrator which is a good system, but using the software slows my computer down to an almost standstill. So much so that I can't use it efficiently. I've tried to cancel but it looks like I have to pay nearly £80 to cancel! I want to use the software but it simply is not compatible with my Mac. I'm using Mac Catalina 10.15.7.
1 vote -
Shear degrees not working in Transform window latest version 25.0.1
Using the shear in the transform window works but not correctly, When using an arrow to shear an item, the number switches from 0 degrees to 1 degrees and then back to 0 degrees and does not hold the changed degrees number but does shear the item. so if you want to shear say 15 degrees you can push the arrow key 15 times and it will work or you can type in 15., BUT will revert back to 0 degrees so you have no clue how much it is sheared. Rotation degrees works fine in the same transform window.…
1 vote -
restoring files is NOT working
I was working on a project and my computer reset on me automatically. After it was done, I tried going back into Illustrator and my work was gone. I have tried restarting the app and my work has not came back! Please help me restore my work!
1 vote -
Dock does not hide when toggling full screen
Hello, I'm using MacOS High Sierra and Catalina, however the dock does not hide when toggling full screen in Illustrator and photoshop, like any other apps. Any help ??
1 vote -
The list of available fonts is not displaying correctly, typekit not visible as well
This is what I'm getting when opening the search for fonts. I don't see any usable list of fonts nor the typekit options .
What could be the reason for such illustrator behavior?
1 vote -
Adobe themes panel window is cut outed..
The adobe themes panel window is showing in half, while it does not have a scaling option also to scale.
The right half of the window is cut out & non-accessible.
SEE the IMAGE below
Ive restarted multiple times but still same issue.
This is my system
Device name Mohit-HQ
Processor Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz
Installed RAM 8.00 GB (7.86 GB usable)
Device ID 453A1378-11E9-4CA8-AC95-62E230C28715
Product ID 00327-30000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support1 vote -
1 vote
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Preview pane no longer displays preview of .ai files v24
Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.
12 votes -
Text with missing fonts do not always highlight
Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.
13 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are able to reproduce this issue, investigating this further.Regards
Ankit Goyal -
In-app tutorials not opening
I am using Adobe Illustrator 2020 24.1.2 that I downloaded from Adobe Creative Cloud Desktop.
I am operating on a Microsoft Windows 10 Home version 10.0.18363.
I opened the app and clicked on the in-app tutorials available in the Learn section. The tutorials that opens in browsers open just fine, it is only the in-app tutorials that do not respond in any way when clicked on.
I expected the in-app tutorial to open and show a step-by-step tutorial by opening a new project, similar to the in-app tutorials in other Adobe apps (Premiere Pro, Photoshop, etc.).
The actual result was…
6 votes -
illustrator preview is black and white (fills but not lines?) when file background is transparent
mac os 10.15.6 / ai 24.3
file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.
2 votesCan no longer be reproduced.
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Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color
After updating to 24.2. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color. Then it doesn't allow the selection of the color because it wants to add a new color. When I keep trying to select the color it is showing a plus sign and will not allow me to select the color that is there.
5 votes -
relink bitmap file, or update link error
every time i update the linked file, this annoying message always pop-up. it can't happen in the previous version of illustrator.
1 vote -
Illustrator v24.3にて同じ色のオブジェクト（または図形）をダイレクト選択ツールで選択後、塗りの色を白にすると落ちる
Illustrator v24.3にて同じ色のオブジェクト（または図形）をダイレクト選択ツールで選択後、
動作環境
・illustrator2020(24.3)
・macOS High Sierra(10.13.6) iMac以上の環境で使用しています。
同色のオブジェクト（または図形）をダイレクト選択ツールで選択後
カラーパレットから塗りの色を（カレーパレット左下の「塗りなし」「黒」「白」の場所）から「白」に変更すると
アプリ自体が落ち、復元機能がオフにされてしまします。
以前のバージョンでは問題なくカラーパレットから塗りの色変更ができます。
1 vote -
Just updated to Illustrator 24.3 and now installed font only has a few letters
I updated to the latest version of Illustrator (24.3) and opened a document I had created in a previous version. Most of my text was missing. I checked and the font was still available and activated. I deactivated and reactivated and that didn't help. When I click the text, it gives me the message that "This text was created in a different version of Illustrator. Editing the text may cause some changes to your text layout. Basic formatting will not be affected. Do you want to continue?" The font is PeachyKeenJF. Only a few letters/numbers actually show up. I'm on…
2 votes -
Clicking an item in a dropdown menu also clicks through into the underlying panel
Describing my program layout:
With my panels locked to the right hand side of the program, I have two columns of panels, Stroke/Brush/Color/etc. on the far right (minimized to select individual panels to expand when needed), and "Swatches" as a standalone column locked to the left of my other panles and constantly expanded.Describing the error:
With the Swatches Panel column expanded, and my other panels stacked and minimized, if I were to select the Stroke Panel from the right, and expand that single Panel from the column it would overlap the swatches panel. Making Arrowhead selections from the dropdowns…1 vote
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