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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8120 results found

  1. SVG Text Export - multilayer bug

    I am having an issue with text on a path and after SVG export the code shows the text now broken to multiple layers - this does not translate appropriately to web. This happens specifically if the text path is an angle interval of 45 degrees; intervals of 90 degrees work fine, all other degrees break this text path apart during export.

    I am wondering if there is a way around this, or a different manner in which I should place text so that it may still be placed at a specific angle but remain all on the same layer…

    2 votes

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  2. SVG export with text – line breaks forcing text to convert to outlines

    I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

    It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

    I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

    I've also noticed this issue is similar to another one that might…

    5 votes

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  3. "Hairline," faint border around PNG exports

    Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.

    I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.

    (The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the…

    7 votes

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    This is a GPU bug. If you toggle the rendering mode with View > View using CPU — no border will get rendered, the PNG actually does not have it. The problem is known though.

  4. CC Color Library changes when moving to 2nd monitor

    When using a 2nd monitor, if I move a CC app from the primary laptop monitor to the secondary monitor, the CC Color Library changes. The color shifts are minimal, but enough to be problematic. Additionally, the background color of the library changes from the expected dark gray to a light gray.

    I've verified my monitors and they are calibrated properly, so this is not a monitor calibration issue. I noticed the issue within the last few weeks, less than a month ago.

    See attached images for examples.

    2 votes

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  5. Disappearing Blinking Cursor

    This was previously listed as COMPLETED for "Dialog box text selection missing blinking cursor", but the fact is that this issue is STILL occurring.

    Can you all please fix this blinking cursor issue? This has been happening for a while now and it still hasn't been fixed. Some people have suggested that resetting the preferences fixes this issue, but resetting the preferences does NOT fix the issue.

    It seems to occur when you change the "User Interface" color to either the lightest grey or the 2nd to lightest grey (see attached file).

    When you change your User Interface to one…

    1 vote

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  6. Illustrator 2020 keep shutting down

    Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  7. Freeform Gradient fails at transformation.

    Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient,…

    12 votes

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    5 comments  ·  Gradients  ·  Admin →
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  8. Plug-ins du Marché

    Je n'arrive pas à installer ce (ou autres) plug-in pour Illustrator du Marché. Je clique sur le bouton «Free» une roue de progression apparaît puis disparaît sans que rien s'installe. J'utilise MacOS Catalina (10.15.7). https://exchange.adobe.com/creativecloud.details.103304.ean-13-barcode-generator.html

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  9. Opening template ruins entire program

    I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  10. assemblage

    l'assemblage est grisé

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  11. Align To mode gets changed from Align To Artboard to other modes on its own

    Over the past several Major updates to Illustrator, the Align to function's Default setting keeps getting changed. I prefer to have control over that. As all past versions of Illustrator have allowed. For me: Align to Artboard.

    With the last version capable of running on HIGH SIERRA it was BROKEN AGAIN !!!!

    Adobe's response is to buy a new computer.

    My feeling is Adobe should FIX that last High Sierra version.

    In the middle of a Pandemic/Economic uncertainty, this is not the time to screw customers.

    1 vote

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  12. horitional blue lines

    I am suspecting a video card problem, but it only this only happens in adobe illustrator.

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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  13. Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points.

    Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points. It happens only after a period of time working in a file. If I cut and paste the shape, the ability to manipulate the anchors returns for a time. If I close and reopen the file, the same is true. Working in the print industry, this is a big waste of time dealing with this bug. Happening on all systems in the department. Also just updated to 24.2.3, no change.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  14. Export For Screens rememebers destination location (like 24.1.3 and earlier)

    EXPORT FOR SCREENS: In Version 24.2 onwards, Illustrator exports the file to the same folder as the source AI file.

    If I change the destination location, it reverts back to the same folder as the source when I reload Illustrator. Before this version, it would remember the destination location. I like to keep a separate folder for all exports, separate from my AI files.

    4 votes

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  15. Default save location for "SAVE FOR WEB" in Illustrator 2020 (24.2)

    Hello,
    In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method…

    4 votes

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  16. Save as remove filename text before "/" character

    If the filename contains "/", the illustrator will save the file with "save as" command removing all the characters before "/", including it.
    Example:
    Saving with "save as" the file "My first project/version 1.ai" will end in "version 1.ai" on harddisk.

    Also, the name of the file in document's title bar is replacing the "/" with ":"
    "My first project:version 1.ai"

    And, again, on Save as dialog box, the "Save as:" textbox where the filename is already entered, it shows up like this
    "My first project-version 1.ai"

    macOS Big Sur, Illustrator 25.0.1

    1 vote

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  17. Measurements of objects

    OS X 10.15.6, Illustrator 24.2.3

    I guess it is a new feature so that it works like in Indesign. That is at least annoying, at worst horribly dangerous for users who work with exact measurements:
    You draw a path and make it 100 mm x 100 mm. By adding an outline of 5 mm the new measurements are 105 mm x 105 mm. I know that is the way to work with in an optical way, but if you want to have the path itself 100 mm x 100 mm, then that really sucks.
    Suggestion would be a checkbox (or…

    2 votes

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  18. Can't Select behind objects

    The following instructions do not work. I need this function...

    Select behind objects

    In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.

    3 votes

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    4 comments  ·  Other...  ·  Admin →
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  19. Objects become locked

    Objects become locked in place for no reason - no object is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    4 votes

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    1 comment  ·  Selection  ·  Admin →
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  20. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes

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    2 comments  ·  Performance  ·  Admin →
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