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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8136 results found

  1. Can't save illustration .278

    Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

    4 votes

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  2. SVGs from Photoshop or Illustrator are wonky

    I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.

    But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  3. Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1

    1. MacOS Sierra ; Illustrator CC 23.0.1
    2. I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
    3. I expected to type correctly in Hindi
    4. I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
    25 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

    Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
    I'm running Windows 10 and just updated it today 12/7/19 and no change.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  5. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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  6. Toggling outline view should not modify file

    When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.

    Steps to reproduce:
    1. Open an existing AI file
    2. Go to "View" menu
    3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
    4. Go to "Undo" menu
    5. Notice there's nothing to undo

    This is only a nitpick, but it's been gnawing at me for a while.

    4 votes

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  7. Alt+drag to duplicate from center not snapping to grid

    As described, if you Alt+drag object to duplicate from center point, it won't snap to the grid. If you drag not from the center point, it will snap normally.
    Is this a feature or a bug?

    Feel free to watch the example video below.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  8. aligning rectangle control bar

    Bug report_ Illustrator 2020. Only downloaded a few days ago.

    If I create a rectangle using the control bar it won't let me align it using the alignment tools. If I create it by hand and then adjust the measurements to what I wanted then the alignment tools work.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  9. 1 vote

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  10. Height and Width indicator at cursor switched when resizing a box.

    When I go to resize a box, the height and width indicators at the cursor are switched.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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    The rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.

    See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).

    This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?

    To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.

  11. 1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Paste in Place displays Perspective Grid widget

    I have Windows 10, Adobe Illustrator 2019 23.1
    Every time I copy something and try to paste in place, I get a long amount of random actions all by itself, and it ends with the perspective thing in the corner.
    I've had to do a shortcut key replacement for that function.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  13. Saving .ai file on Catalina taking way too long

    Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.

    2 votes

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  14. Overprint is not maintained after making PDF - separation files are not correct

    When using spot colors to overprint, the PDF files show knockouts in Acrobat. For example, when overprinting a 10% black square over a Pantone square, the result is a knockout, even though the attributes are set to overprint.

    When correcting for this I tried the Transparency feature to make a 10% gray, but the result is an overprint with a screen for each plate where the overprint should occur. (see attached image) The only correct plates were produced by printing a postscript file and using distiller to create the plates. This did not happen is previous versions.

    2 votes

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    1 comment  ·  Print  ·  Admin →
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  15. 選択したオブジェクトのバウンディングボックスが表示されない

    オブジェクトを「選択ツール」で選択した際に、拡大縮小をするためのバウンディングボックスが表示されません。

    illustrator 24.0.1 で発生し、illustrator 23.1.1 では発生しません。

    利用している環境は、macOS Catalina 10.15.1 です。

    2 votes

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    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    3)Please ensure under Menu Entry View→Show Bounding Box is on.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  16. Can't save as SVG

    I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter

    2 votes

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  17. Curvature tool has a mind of its own!

    Curvature Tool makes curved lines before using the handles...it thinks for itself - never used to be this way. The old way is the best - older versions before 2018 I believe.
    Please advise...

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  18. Progress in window or panel

    I almost never use the Application Bar (Mac).

    Maybe put a progress bar for saving files in a regular window or panel?

    1 vote

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  19. Link update & crash

    When a linked file updated externally (on Photoshop), update link pop up window appears before the saving completes, makes both programs crash.

    to explain in detail; Let's say i have an psd illustration linked in illustrator, if i edit the linked illustration on Ps save document and go back to ai, normally when the saving completes Ai comes up with and pop up window (if it is not preferred as automatic update) and asks if i want to update, when i click yes, and realize Ps file is still saving at the point of 99%..since i clicked yes, Ai can…

    1 vote

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  20. Blurring is said to be possible but is not

    There is no tool for blurring detail despite the fact that three ways of doing this are on the menu.

    1 vote

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