Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8047 results found
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Hex Color vs Save
Windows: 10.0.17763.557
Illustrator: 23.0.3 (64-bit)
Processor: Intel i7 8700k
RAM: 16GB
GPU: NVidia GTX970When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.
Step by step:
1 - Create a new file in Illustrator in RGB mode.
2 - Type M and create a rectangle.
3 - Fill in the rectangle with any color.
4 - Save and close the file.
5 - Reopen the file.
6 - Select the rectangle.
7 - Press F6 to open the color panel.…7 votes -
Unable to skew individual words/letters in type
In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.
Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.
I am using 23.0.6 on a mac with OS Mojave 10.14.6.
I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing.…
3 votes -
Gray "Radial" Appears when using the shape tools
When I go to create and then manipulate shapes, this gray triangle shape appears. I can move a shape and make it "disappear" for a moment, but it keeps coming back. My artboard/work area turns black after a few minutes. Effectively, I can't use Illustrator due to this issue?
Ah - I was trying to use the shape builder tool, zoomed out, and then it all turned yellow...2 votes -
Character/paragraph style incompleteness
Creation of Character/paragraph style is not undoable.
You can undo any operation before and after but creation of Character/paragraph style does not get into "undo" list. You have to delete it manually from styles list.Select text\paragraph, make Character/paragraph style. Selected text/paragraph is not set instantly to this newly created style but it should.
6 votes -
When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.
When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.
4 votes -
Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes
My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?
4 votes -
24.02 still hangs
24.02 still hangs, occurs when you try to print a file or close a file...is there any suggestions that can be made to fix this?
1 vote -
Print size and arrows on lines
When changing the direction of the arrow on a line, Print preview will switch to A4 even if the parameter has previously been set as A3.
Print Format : A3
- changing the direction of the arrow on a line -
Print Format : A4: //
1 vote -
Replacing file doesn’t work
When I edit the file, then choose to replace the original one, the previous one hasn't been successfully replaced. When I open it, it still the last version.
1 vote -
Image trace distorts the image
Image trace creates a transparent line around the image so when added to swatches, the image doesn't go together. There is a transparent line around the swatch
1 vote -
Recolor artwork doesn't work
To recolour an image from 16 to 5 colors (or other amount) doesn't work. It only makes the image appear lighter but it is still 16 colours.
2 votes -
Spot color names are incorrect in other applications
I'm using Illustrator 2020 (24.0.1) on macOS Mojave (10.14.6) in Japanese.
Opened an Illustrator 2020 file containing spot colors with Japanese names in Acrobat or place it to InDesign, the names are not as expected.
I can use English names for the new ones, but changing InDesign ink settings in all existing files can be difficult.
2 votes -
Buggy blue screen redraw
- iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
- Holding down space bar (Hand tool) to move canvas around.
- Clean refresh/redraw of page.
- Buggy blue screen redraw
2 votes -
Illustrator keeps crashing
Illustrator keeps crashing on MacBook Pro
14 votes -
Non Functional Gradient stop bug in 'Color' panel
When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain…54 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Character Information in Properties Panel not appearing
When I click on any text the Character information in the properties panel immediately disappears. The character information is only visible before I click with the Text tool. This is making it REALLY difficult to work with text.
1 vote -
Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1
- Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on…
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mockup-final proof 1.pdf 10698 KB -
Screen Shot 2018-12-28 at 7.01.17 PM.png 140 KB -
Screen Shot 2018-12-28 at 6.44.04 PM.png 298 KB -
Screen Shot 2018-12-28 at 6.43.03 PM.png 3459 KB -
Screen Shot 2018-12-28 at 6.40.17 PM.png 167 KB -
Screen Shot 2018-12-28 at 6.30.17 PM.png 143 KB -
Bad performance.mov 17582 KB -
2.png 668 KB -
1.png 480 KB
27 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ankit Goyal
Illustrator Team -
Gradient gets rasterized into a different looking one when used for mapping with 3D Revolve
While in 3D Revolve, I am trying to apply a created Symbol onto a half circle with a gradient. Within the dialog box, there is a message that says "the gradient will be rasterized", which changes my gradient from "red to black gradient" to a "balk and white gradient". That changes my whole effect.
Ai 24.0.1, MacOS 10.13.6
2 votes -
Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211
Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.
3 votes -
Hyperlink lost if Export to SVG
If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?…
3 votes
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