Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8135 results found
-
Menu Bars dont hold. keep disappearing
Hi,
This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(Also, the keyboard shortcuts don't work. please help!
7 votes -
Paragraph panel is missing text direction buttons (Right to Left)
Paragraph Direction options are missing even after adjusting the language in Preferences
29 votes -
Pivot point in Free Transform doesn't snap
Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.
8 votesBeta Build 29.6.142 now supports snapping of the Free Transform’s pivot, both with Smart Guides enabled and Snap to Grid. Please test it to see if it works as expected.
-
When a document using Japanese TrueType font is opened in different OS environment, font warning is given
When Japanese TrueType font is used in a document and opened in different OS environment,
Even though you have installed the same font, you will get a font warning when you open it.
Screenshots are created on Windows and open on macOS. But the opposite is also true.- Create a file in Windows environment and save it using related fonts
- When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
- Open Font Search after opening has not caused any problems
There are three types of fonts used, but problems occur with Japanese fonts or…
11 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
-
Gradient issues: annotator jumps and changes direction on object hover
2 problems in CC2020 on Mac OSX 10.15.1:
1. Gradient annotator doesn't show on expanded shapes
2. gradients inconsistently applying -- see attachment2 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Increase font shortcut: Command + Shift + . no longer works
Mac OS Mojave 10.14.6, 3.2 GHz Intel Core i7, 16 GB 2667 MHz DDR4, Radeon Pro 560X 4 GB
Illustrator 23.1.1
Increase font shortcut: Command + Shift + . no longer works.
Decrease font shortcut DOES still work. Super annoying.
EDIT: I just realised if you press the decimal point on the number pad it works. The wrong "." seems to have been assigned the shortcut.
3 votes -
Embedding multiple .psd files
Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.
2 votes -
Width Tool shows no highlighted contour
while using the width tool I notice the absence of an highlighted contour to see the modification of the line that could help to see better the size and proportion applied
1 vote -
"Not Compatible"
I have a MacBook Pro, El Capitan 2015. The Adobe Suite is now saying all of my apps are "Not Compatible". I tried restarting my computer and the Adobe system multiple times. I was on the phone for over 3 hours with Adobe, no help, just said my computer is too old.
1 vote -
Clipping Mask Wont Work on version 24.1.1
Everytime I walk through what is on your clipping mask page nothing works to create the mask on this new update. You Broke Something. Please fix it
1 vote -
duplicate files
I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).
I am running AI 24.0.3 on a Mac.
2 votes -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Crashing, can't open
Illustrator crashes everytime I try to open it, whether opening a file or just the app. I have tried reinstalling it. I am using a brand new Dell computer (Windows 10 Pro, Illustrator version 42.1.1).
1 vote -
Typos in menu
Typos in the Layers' hamburger menu "grpahics" instead of "graphics"
1 voteThis 'grpahics' is what the current layer is called. So the mistake is not in the commands, but in the layer’s name.
-
Adding an asset to the Asset Export panel adds another object with it
In the attached document when selecting one object and adding it to the Asset Export panel (with or without 'Option' key pressed), it'll always add the Light Red Curved brush the artboard #1, as if this line magnetized to all vectors on that artboard.
-
Adobe-Illustrator-asset-export_bug_2021-11-2 14.14.51.mp4 160 KB -
masthead.png 64 KB -
cta_registerToday.png 7 KB -
Screen Shot 2021-08-26 at 12.08.07 PM.png 69 KB -
Screen Shot 2021-08-26 at 12.05.38 PM.png 41 KB -
Screen Shot 2021-08-26 at 12.05.31 PM.png 41 KB -
adding one adds the red curved line as well.png 33 KB -
The red brush selected.png 50 KB -
v.pdf 2358 KB
8 votes -
-
Illistrator 2020 saving issues
Every time I try to save a file
The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.I have an iMac wit catalina version 10.15.1
(Retina 5K, 27-inch, 2017)
3.8 GHz Quad-Core Intel Core i5
32 ram
Radeon Pro 580 8 GB4 votes -
application frame glitch?
- macOS Catalina 10.15, Illustrator 23.1.1
this has happened twice since updating. each time has been random and in the middle of working as usual.
suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on…
3 votes -
Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!
Win 10 with CC subscription
Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?
1 vote -
File Save Incomplete?
I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.
However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.
There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.
…
1 vote -
Selection tool won't grab lines
Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…
42 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal
- Don't see your idea?