Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7476 results found
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font display with SAMPLE overprinted in menu
the attachment shows what I see when I open the type/font menu on my computer. need to resolve this please.
thank you1 vote -
on saving...
Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?
1 vote -
Image Trace Bug?
Every single image I trace and expand causes this effect. Is there a way to get rid of it?
2 votes -
crash cc2020 24.0 when export rasterized file with spot colors
Dear Sir. Madam,
when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
please contact me for further information
thank you
Best Regards4 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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automatic page zoom after hiding Illustrator
Mac OS 10.15.5
Driver[0] Name: AMD Radeon Pro 580X OpenGL Engine
OpenGL Version: 4.1 ATI-3.9.15
Illustrator Version: 24.1.3I frequently hide Illustrator with cmd-H keyboard shortcut.
I kept noticing the system chime when returning to Illustrator.
I recently noticed the zoom entry at the lower left corner was highlighted when returning.
I don't think this should be highlighted, waiting for me to type a zoom percentage when I come back to Illustrator. The chime is for an incorrect entry.1 vote -
Pen tool not closing paths
Having n issue with the pen tool not closing the paths. I can draw a shape just fine but when I get back to my start point to end the path it doesn't close.
It is working only about half the time. Very frustrating with complicated shapes.5 votes -
AI 24 freezes on startup (Mac OS Catalina)
Illustrator 24 (2020) will not launch on my MacBook Pro Retina.
- I'm running Catalina 10.15.1 and Illustrator 2020.
- The applications is installed and launched
- I expect the app to open
- It freezes upon startup
I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.
I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.
The bug seem related to not being able to…
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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3D Extrude & Bevel Mapping Symbol
When I try to map a vector artwork using the 3D Extrude & Bevel Options on the "Map Art" windows shows that the artwork is mapped correctly on the face of shape however the final result stays with the black color of the outline, this does not happen when I do a flat graphic like a JPEG or PNG.
This issue has been happening with multiple versions of illustrator.
1 vote -
Gaussian Blur does not scale. Frustrating
Gaussian Blur does not scale when I scale an object with the effect applied.
'Scale Strokes & Effects' is turned On.
Really frustrated because it's such a simple thing to recalculate it. Fix asap!31 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Selecting Font open glyphs
Reporting a bug:
When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.
3 votes -
Illustrator to PS Smart object updating broken
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to…2 votes -
Image Trace, Saving files, Swatch panel
Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6
Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.
Image Trace, same issue. Button is there and I click on it but nothing happens.
Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.
Have quit and restarted…
4 votes -
Round corners worked better before
The round corner options when selecting a shape worked a lot better before the latest update (24.1.1). Before when you had hard edges in a shape you pretty much could make round edges on every corner. Now it only appears a few places.
1 vote -
Illustrator Freeze & Crashing
After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.
2 votes -
Illustrator doesn't wokt
Hello,
- i7, 16gb ram, windows 10.
- when i open illustrator this happens. it doesn't work. I tried reinstalling. Still no succes.
please help
1 vote -
Cannot deselect the selected area even when nothing on canvas
Like I said on title. When I use selection tool, it happens occasionally. It can not be deselect even when I lock and turn off visibility all my layers. The only way to solve this problem is turn off the current window, and reopen the file. It is really annoying. Please fix it. Thank you.
2 votes -
Still having strange problems with layers when printing to PDF
My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.
1 vote -
Wrong fonts when importing PDF
When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.
2 votes -
White color text is showing as black
I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.
4 votes -
drop down boxes appear off screen - instead of simply dropping down.
I encounter and issue in illustrator where my drop-down menus appear either on the left of my screen or in the case of the Variable Width Profile opens at the bottom of my screen, (outside of illustrator) and won't allow me to select the profile I would prefer. It's a floating box but it won't allow me to move it. I have a similar issue in Premier as well. I don't have this issue in PS, so it appears as exlcusive to illustrator.
1 vote
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