Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7506 results found
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Selecting Font open glyphs
Reporting a bug:
When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.
3 votes -
Illustrator to PS Smart object updating broken
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to…2 votes -
Image Trace, Saving files, Swatch panel
Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6
Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.
Image Trace, same issue. Button is there and I click on it but nothing happens.
Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.
Have quit and restarted…
4 votes -
Round corners worked better before
The round corner options when selecting a shape worked a lot better before the latest update (24.1.1). Before when you had hard edges in a shape you pretty much could make round edges on every corner. Now it only appears a few places.
1 vote -
Illustrator Freeze & Crashing
After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.
2 votes -
Illustrator doesn't wokt
Hello,
- i7, 16gb ram, windows 10.
- when i open illustrator this happens. it doesn't work. I tried reinstalling. Still no succes.
please help
1 vote -
Cannot deselect the selected area even when nothing on canvas
Like I said on title. When I use selection tool, it happens occasionally. It can not be deselect even when I lock and turn off visibility all my layers. The only way to solve this problem is turn off the current window, and reopen the file. It is really annoying. Please fix it. Thank you.
2 votes -
Still having strange problems with layers when printing to PDF
My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.
1 vote -
Wrong fonts when importing PDF
When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.
2 votes -
White color text is showing as black
I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.
4 votes -
drop down boxes appear off screen - instead of simply dropping down.
I encounter and issue in illustrator where my drop-down menus appear either on the left of my screen or in the case of the Variable Width Profile opens at the bottom of my screen, (outside of illustrator) and won't allow me to select the profile I would prefer. It's a floating box but it won't allow me to move it. I have a similar issue in Premier as well. I don't have this issue in PS, so it appears as exlcusive to illustrator.
1 vote -
Cannot print A3 at 100%
From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.
8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.
1 vote -
Random bug of unselected object frame, from locked layer, visible even though not selected
Only way to remove the frame is to shut the file down and then reopen. Unable to take a screen shot as the frame disappears when taking it.
Mac OS Mojave 10.14.6
Illustrator CC 2020 24.1.21 vote -
Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.…
2 votes -
Chess like structure
While I am working on my projects a chess board like structure is appearing of no where.
1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
2- while using curving Pen tool.
3- I want it to stop disappear tried restart application.
4- it still apear.1 vote -
Temp file string prepended to filename slug
When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.
Ai 2020 24.01 Mac OS Catalina 10.15.1
3 votesThanks for sharing the details.
We are now able to reproduce the issue.
The team will be looking into the problem.Thank you for the feedback.
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Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol
I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.
This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating this further.Regards
Ankit Goyal -
XD and PS defaults to open .ai files - AI files should open with Illustrator only
Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.
Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.
NOTE:
Edited by Adobe Staff to generalise the issue.80 votesWe have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
-——————————————————————- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
-——————————————————————- Please update to latest version of Illustrator (23.0.1) to solve this issue.
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unexpected illustrator app crash occurred
Illustrator app closes suddenly in MacBook Air, thankfully I can get my unsaved work.
1 vote -
Values of artboard differes from the values on control panel in artboard mode
- Create big artboard 5 meter in Normal Mode
- Activate Increase Cavas Mode
- Activate artboard mode
- Enlarge artboard up to maximal size 57 meter with dragging handels
- The values in control panel are in METERS while in properties panel they are in INCH
Expected result: The must be in the same measuraments value. In METRS as I have choose METERS
It happens when I create artbord after first run.
1 vote
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