Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Layer arrow disappear

    Sometimes the layer arrow disapper and i cannot see the sub-layers. To make it reapper, i have to select another layer.

    Version: 24.0.2 (64 bit, Windows)

    1 vote
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  2. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Goudy Old Style Font Style "Bold" is not available

    Creative Cloud shows 4 font styles for Goudy Old Style - regular, regular italic, bold, extra bold. I select all 4 to import to ai, but the BOLD font style doesn't come over - only the other 3. I have the AppleIOS version - AI 2020.. Thanks, Chet

    1 vote
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  4. Scrollbars missing - Windows 10 - build 23.1 (64 bit)

    The scrollbars are missing when I open a file with multiple artboards. I see the zoom percent and artboard navigation inputs but they are floating almost 150px above where they should be. I've attached a screenshot of what I'm seeing.
    This issue only goes away for the current session when I fiddle with the UI settings, but comes back when I next start Illustrator.

    1 vote
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  5. Selecting Font open glyphs

    Reporting a bug:

    When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.

    1 vote
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  6. delete anchor point tool selecting bottom object

    When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Text fields not immediately active when renaming library items

    Renaming library items takes several steps to ensure you are in the text field and any keyboard commands will not trigger tools/menu items.

    Steps to reproduce:
    1. Click on an object,
    2. Drag to Library panel—often takes several times as noted in the video
    (the libraries panel and new documents from libraries is flawed and not as efficient as Adobe Max presentations allude to, but that's another post)
    3. After item successfully copied to Libraries, right click it in the libraries panel and click Rename
    4. CLICK AGAIN ON THE TEXT FIELD OF THE LIBRARY ITEM
    If you do not…

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error…

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. Artboards

    My default document I use to begin projects has two artboards. If I add a third artboard, it will be named "Artboard 2" and I have to go into the settings and rename it "Artboard 3" in order to print properly.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 2020 on 4K monitor

    Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?

    Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator to PS Smart object updating broken

    Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)

    BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.

    Steps:
    1. Make new layer in PS. Right Click layer->Convert to smart object
    2. Right click PS layer->replace contents->select a multi artboard illustrator

     file -> select any artboard other than the first ->place as "media box".  
    

    1. Double click smart object layer to open in illustrator. -> make any
      adjustment to file…
    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. `let` declarations not supported in .jsx files

    Running this script:

     let foo = "Foo";
     const bar = "Bar";
     alert(foo + bar);

    produces the following error:

     Error 25: Expected: ;.
     Line: 1
     -> let foo = "Foo";

    ES6 language features are ostensibly supported, according to this page: https://helpx.adobe.com/after-effects/using/legacy-and-extend-script-engine.html However, only var and const bindings appear to be supported. Replacing "let foo =" with "const foo =" in the example above works as expected.

    1 vote
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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  13. `let` declarations not supported in .jsx files

    Running this script:

     let foo = "Foo";
     const bar = "Bar";
     alert(foo + bar);

    produces the following error:

     Error 25: Expected: ;.
     Line: 1
     -> let foo = "Foo";

    However, replacing let with const works fine. According to this page (https://helpx.adobe.com/after-effects/using/legacy-and-extend-script-engine.html), ES6 language features are ostensibly supported, but only var and const bindings seem to work.

    1 vote
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  14. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    1 vote
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  15. elements disappear and get pixelized when zooming

    preview bug - when zoom in or out some elements get pixeled or disappear.

    1 vote
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  16. 1 vote
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  17. Don’t ‘smooth’ a straight path when removing points

    When removing a point on a straight line, don’t try to make a curve but keep the line straight.

    1 vote
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  18. Dashed Line not working

    Using Illustrator CC 2020 V. 24.0.3 on MacOS Mojave 10.14

    The dashed line effect cannot be applied. As soon as I make use of the gap field, I can see a preview but then when I click anywhere the effect just disappears. And when I try to create outlines it just turns into a normal non-dashed line.

    1 vote
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dana,

    I tried the same at my end but not able to reproduce the same. Can you please provide some more info regarding this issue:
    1. Are you facing this problem with some specific content or all the path types?
    2. Are you applying stroke properties from stroke panel or control panel?
    3. Will it be possible for you to share the test file?

    Thanks
    Anish

  19. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  20. ⌘ + = Zooming Won't Work After Recent Update

    Since the most recent update 24.0.3 a couple days ago, the keyboard command to zoom in ⌘ + =, no longer works on MacBook Pro 2017 running Catalina 10.15.3 (both internal keyboard and bluetooth). Seems to be an Adobe issue as colleagues in my office are also experiencing the same problem which requires us to now use the Zoom tool. Note: the ⌘ + - combo to zoom out still functions for some reason.

    2 votes
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