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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Groups inside compound paths

    Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

    For me it sounds strange already — why would I want a group inside of a compound path?
    What would I use it for?
    Ai won’t allow me to go isolate this group to edit its components.
    Ai would not show it in the Layers tree —for some reason we can’t expand a compound path to see its children, like we can do with the groups.
    Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to…

    5 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Crash on Quit

    Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: EXCI386GPFLT
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Image trace does not allow to use your own colour palette

    Under advanced image trace, now when you use the dropdown palette and select 'Document library' and then select your own limited colour theme in the dropdown below, it makes no difference at all (even though it takes time re-rendering the image).

    This used to work really effectively, but I've had these issues for some time.

    I'm on the latest version of Illustartor 2020 (ver 24.2.3)

    I've attached a screengrab so you can see the colours are not being used!

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Moving items

    I'm using an iMac with High Sierra, Illustrator version 24.2.3

    When I paste or draw an object Illustrator intermittently doesn't allow me to move the item. I can select it and can see the bounding box and anchor points, but can't move it. I've tried selecting different parts of the object but still can't move it.

    The solution I have found it to restart Illustrator.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. New Update's shape tool take up an extraordinary amount of power.

    The shape builder tool takes 4 minutes to finish deleting shapes (when hit alt to get the minus sign and subtract shapes from a selection). It takes up so much power from my CPU that my task manager says illustrator is taking up 100%. Deleting the inner parts of a font (D, R, P) took 2 hours last night when making a logo. I restarted my computer 8 times, started a new illustrator file 4 times (thinking it was a corrupt file) and eventually just waited out the extrodinary processing times to get my project done. It's really ridiculous.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. cursor location in file name when exporting from illustrator

    this has changed. Now when I export my files from illustrator, the cursor is automatically at hte end of the .png. I'm never going to manually overwrite the file extension! If I pressed the right arrow in the past, the cursor stopped before the dot and I could add a bit or change the file name easily. now I have to remember to press the left arrow several times to get past the file extension

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. V24.2.3 Artboard Lockup

    When using the artboard selection tool, selecting multiple items may trigger Illustrator to lock up and become unresponsive. The application doesn't report as non-responsive but the UI becomes unclickable.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Leaders in Tab

    I was using leader with tabs to draw lines. They do not flush evenly to the right in Illustrator 2020 (24.2.3). This feature works in Illustrator 2019 (23.1.1). On a Mac (10.14.6)

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Object Arrange functionality not working

    Steps taken (actual result):


    • Line up a square shape and an image (one on top of the other)

    • Try to use shortcut to bring the image to the front (cmd + shift + close bracket)

    • Nothing happens

    • Then try to do this move manually (go to Object > Arrange > Bring to Front)

    • Still nothing happens

    Expected result: Image to shift to sit in front of the square shape

    Same happens for any of the other Arrange commands (Bring forward, Send Backward, Send to Back)

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. File closes WITHOUT SAVING when I open the same file with missing linked images

    win 10 AI 24.2.3

    Steps: (actual result)
    1. Open file, work on it
    2. File > Open Recent File > select the same file
    3. Warning prompt for missing linked image > Choose Cancel (see attachment)
    4. THE OPENED FILE WILL CLOSE WITHOUT SAVING

    expected result:
    It should ask if I want to open a file that is already opened, and when I click cancel on the missing file warning prompt, it should not close my working file, it should just cancel the open file in a new window option.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. horitional blue lines

    I am suspecting a video card problem, but it only this only happens in adobe illustrator.

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hanging on "Unembed"

    When trying to "unembed" an image in an AI file, it is very common for the software to completely stall when attempting to navigate to a save location. I have already run this problem through Apple (re:finder) and they claim that it is not a finder issue, but based in the selected software. Upon force quit and relaunch, the process will succeed. As a graphics professional, I have used this command many times daily, for 20 years, and have never experienced an issue until now. Honestly, I have no idea and cannot find any resources to reference.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points.

    Individual anchor points fail to move with direct selection tool, and cannot add, delete or modify anchor points. It happens only after a period of time working in a file. If I cut and paste the shape, the ability to manipulate the anchors returns for a time. If I close and reopen the file, the same is true. Working in the print industry, this is a big waste of time dealing with this bug. Happening on all systems in the department. Also just updated to 24.2.3, no change.

    2 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Export For Screens rememebers destination location (like 24.1.3 and earlier)

    EXPORT FOR SCREENS: In Version 24.2 onwards, Illustrator exports the file to the same folder as the source AI file.

    If I change the destination location, it reverts back to the same folder as the source when I reload Illustrator. Before this version, it would remember the destination location. I like to keep a separate folder for all exports, separate from my AI files.

    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Straight line extension does not work if the adjacent point has a handle

    I have a shape.
    Some points of it have handles, some are not.
    For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
    This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
    If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
    If I move this same point along the basically same straight left segment,…

    8 votes
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  16. Stroke weight defaults to 10pts on oversized custom Artboard

    If I create a new document one of the standard sizes, say Letter...then draw and object and apply a stroke...the stroke size defaults to 1pt as it should. However, if I define a new custom oversized artboard, say 500 inches square, then draw and object...when I apply the stroke, the size defaults to 10pts.

    3 votes
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Default measurement units don't stick in prefs or update document

    Opening prefs...units... and changing from points to inches has no affect. Always reverts back to points. Quit app, relaunch change default to inches, quit app, relaunch...back to points. Change from points to inches, create new document, default is points.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Problem deleting Spot Color

    When I attempt to delete Pantone swatch for the swatch that's being used in my design, it should give us the warning to replace color just like InDesign. Instead, it just converts the color to CMYK without you even knowing which is a problem when you're trying to make sure you're only working with limited spot colors in the document. I remember getting warnings before like InDesign does... is this something new in the application? Could you please fix this issue?

    3 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  19. toolbars missing + no reset available!

    All my toolbars are missing. Updated to last version after that happened - no change.

    RESET button on toolbars does not work.

    only ESSENTIALS CLASSIC toolbar selection allowed.

    1 vote
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  20. Minor issue - Old date on splash screen (2019 instead of 2020)

    I launched version 24.2.3 and noticed that it says © 1987-2019 instead of © 1987-2020 on the splash screen. Other up-to-date Adobe apps says 2020.

    3 votes
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