Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Ai files saved on windows lose their preview when changing extension to .ait

    To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

    The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. You can't import actions .aia file into Illustrator by dragging

    If you drag .aia file from your file manager (doesn't matter , onto a dedicated panel or just on canvas), Illustrator treats it as if you are trying to import a text file. Of course it's not what I intend to do :)

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Performance on MacOS

    Currently MacOS version still slow, zooming slow , it's memory hog. it need to use Apple Metal GPU API. Illustrator is heavy. They need to improve the performance. Listen to the users.

    like MacBook Air it runs slow and laggy.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot print A3 at 100%

    From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.

    8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cant see object while moving it with selection tool

    When Real-Time Drawing and Editing feature is turned ON - Objects wit no fill and no stroke become completely invisible when dragging with the Selection tool.

    2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Random bug of unselected object frame, from locked layer, visible even though not selected

    Only way to remove the frame is to shut the file down and then reopen. Unable to take a screen shot as the frame disappears when taking it.

    Mac OS Mojave 10.14.6
    Illustrator CC 2020 24.1.2

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. BUG -> Wrong rendering of shades in Illustrato 2020

    When opening an Illu 2019 File in Illu 2020 I get wrong rendering results. We tried to reproduce the problem on several machines and it happens ewerywhere.

    We are a production company with prepress repro team. Since we dont know, when the problem can occur, we are not able to use 2020 all the time.

    Please find attached a sample illustrator file and screenshots from Illustrator 2019 and 2020.

    I hope, you can find the bug and update the Illustrator 2020.

    Stay safe,

    Gregor

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. When I open Illustrator files the screen is filled with black and grey lines.

    I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.

    Windows 10 Pro - Illustrator 24.1.2

    I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.

    I expected to resume working on my project.

    The screen was filled with black grey and white lines and I couldn't find any…

    2 votes
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  9. Not saving

    Not saving when made changes and saved, have to seve new name or different place. It seems that its saved but not.

    1 vote
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  10. Chess like structure

    While I am working on my projects a chess board like structure is appearing of no where.

    1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
    2- while using curving Pen tool.
    3- I want it to stop disappear tried restart application.
    4- it still apear.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. unexpected illustrator app crash occurred

    Illustrator app closes suddenly in MacBook Air, thankfully I can get my unsaved work.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Values of artboard differes from the values on control panel in artboard mode


    1. Create big artboard 5 meter in Normal Mode

    2. Activate Increase Cavas Mode

    3. Activate artboard mode

    4. Enlarge artboard up to maximal size 57 meter with dragging handels

    5. The values in control panel are in METERS while in properties panel they are in INCH

    Expected result: The must be in the same measuraments value. In METRS as I have choose METERS

    It happens when I create artbord after first run.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. unfilled Objects not Overlapping properly in Adobe Illustrator 2020(24.0.1)

    In Adobe Illustrator 2020 v. 24.0.1, my shapes are not overlapping properly, When I overlap two different objects the overlapping area of behind object is not hiding, kindly help, I am stuck.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scissor Tool not working

    The scissor tool doesn't divide a path. Trying to cut a circle that was created. even when enlarged to 600% I keep getting the error, "Please use the scissors tool on a segment or an anchor point (but not the endpoint of a path".

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Text in connected Area Type Text boxes becomes very unstable when scaling


    1. MacOs Mojave 10.14.6


    2. What did:


    3. Made area type square object

    4. Copied it 13 times, connected it

    5. put this structure under mask (tried also to put every object under it's own mask- same result).

    6. added shape objects

    7. Scaled everything - everything fine.

    8. selected all the text in the structure and write new one with the same font/

    9. Scaled it


    10. Usually if you select this structure of connected area type boxes in company with some shape or object and scale all this, size of text in this boxes changes accordingly.


    11. Result differs every time. Sometimes it's fine, sometimes all the letters have…

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator won't open .AI or Jpg files

    Hi,

    I'm currently using Intel Core i7-4700MQ CPU @ 2.40GHz on Windows 10 with version 24.1.2 of Illustrator.

    I only started using software today (so i'm very much a beginner) and I have gone to open .ai and .jpeg but a tab pops up stating 'the file "abc" is an unknown format and cannot be opened'.

    Can you help me fix this please.

    I can't find any answers anywhere.

    Thankyou,

    Harry

    1 vote
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  17. Arc Warp Effect with Unexpected Results (Combined with Masks)

    When applying an arc effect shouldn't the mask dictate how the arc effect works and not the larger contents of the mask?

    The results I am getting now appear to be possibly impacted by the larger/complex contents of the mask.

    I have used a larger arc amount of 15% in the images below to exaggerate the difference I am seeing between the simplified design/mask and the second design with a larger pattern inside the mask.

    Is this working as intended or is this an issue?

    Computer Specs:
    macOS 10.15.4
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4GHz Quad-Core Intel Core…

    1 vote
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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  18. OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.

    OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.

    1 vote
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  19. Pressing Ctrl + Win sends the active object backward

    If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

    1 vote
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  20. Properties-Panel broken since last update

    since the last update the properties-panel is broken. Even if there is enough room for all informations in the panel, it shows up cropped, with a scrollbar on the side. I have to drag the panel out of it’s window and then back again to fix this, every time I start Illustrator.

    2 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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