Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Cannot select or move a stroke with the direct selection tool

    I created a square. I tried to select one edge of the square to alter the shape. The direct selection tool would not select the stroke. It was a 1 point stroke. No matter which mode I used (outline or preview) it would not select the stroke.

    I expect the direct selection tool to be able to select a stroke so that I can move it. This is not happening. Well, it does happen, eventually, but only after about 30 attempts. It should only take one attempt. And, no, changing the the selection tolerance does not help, and "object selection…

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator and InDesign crashing multiple times a day

    I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. bug: Artboard name doesn't stick when pasted in directly in the artboard list

    The artboard name does not always stick when entering it in the following manner:
    - in the artboards panel create a new artboard via the [+] icon
    - double-click the title to be able to edit the name
    - paste in the name
    - hit enter

    The name shows in the panel, but when clicking the artboard icon at the right of the name the artboard settings panel opens with the old name still showing. If not editing the name here also the name will revert back to the old name after opening and closing another file.

    The video shows…

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Shape Builder deletes line sections that should stay.

    I have a complex design with a bunch of overlapping parts and I'm trying to use shape builder to connect sections together. when I select all my lines, then start to build my shapes, it will start deleting lines that are not part of the shape I'm working on. Usually these lines are part of the line I'm working on, but outside of the shape I'm trying to build. The lines aren't highlighted while I'm selecting the pieces of the shape, but disappear anyway. I have tried breaking the line between the shape I'm building and the lines that I…

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adjustment of a gradient in live paint

    In Illustrater CC2020 on windows it is still not possible to adjust gradients within a live paint format. I drew several random shapes => selected them all => chose "live paint" "make" from drop down menu "Object" => used paintbucket (K) and selected linear gradient to collar sections of the live paint => selected all patches with the same gradient by pressing "L" and 3x click on one of the gradients => normally then I pres "G" to adjust direction and size etc. of the gradient bur although I get the gradient cursor, nothing is happening.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Scrolling or zooming causes deselection of objects

    Steps to reproduce:
    1. draw a rectangle
    2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
    3. Move the mousewheel to pan (or zoom) a small distance.
    4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.

    Panning or zooming should NOT affect the selections that the user has made.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Font Family List Search Function

    Font search function update a while back has 2 big issues.

    1: The font family list sends you back up to the top when you want to find a new font. It used to send you to where that font lived in the list. Instead, it sends you back up to the top to "recent fonts."

    2: When you search by typing in the font name ie: "helv..", you are given ever font style & weight in that family. It used to just list them out with little carrots next to the names and indicated how many styles it had…

    1 vote
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  8. font kerning

    The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign

    2 votes
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  9. Refresh in Trim view

    In trim view, when moving objects on the artboard, other objects disappear and don't re-draw.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    2 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. The input fields and dropdowns get visual artifacts and then illustrator crashes sometimes after that.

    The text boxes and dropdowns get visual artifacts - resizing illustrator causes ui to disappear until you hover over it, and then illustrator becomes unresponsive or crashes after that.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    8 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ninian, Thanks for reporting this. Could you please go to Preferences→User Interface→UI Scaling slider. It will scale the entire Illustrator UI proportionately. Let us know if increasing the value on that slider helps. Thanks.

  13. text wrap not working AGAIN

    text wrap not working AGAIN

    24.1

    Mac 10.13.6

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. smart align

    Stacked objects throw off smart align! so frustrating! Won't even align to the document bounds.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Text element with multiple paragraph styles & colors turns white when adding used colors

    I have a text element with two paragraphs and have assigned a style to each paragraph. One paragraph style is a different color, for emphasis.

    When I go to Swatches (palette) > Add Used Colors, all of the text turns white (invisible against a white artboard) and a swatch named "K=0" is added to the swatches palette. This can be avoided by setting all Paragraph Styles to black or no color and using Character Styles to apply color, but that's not really how the styles are supposed to work.

    If the paragraph and character styles ever are fully functional in

    1 vote
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  17. Artboards renamed when saving to CS4 or below

    When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44".…

    10 votes
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  18. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. Only Black Screen display

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
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