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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. iImport a Dxf-file is a unknown format and can not open in illustrator?!

    Illustrator Version 25.3

    Ich kann seit dem letzten Update keine Dxf-Dateien laden...Warum??

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Wake from sleep issues

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering…

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustrator fails miserably to correctly open/interpret most SVG files

    Half the time when I get sent SVG files and try to open them, the result is strange error messages, and often a completely messed up result, often with elements completely missing.

    I tried to attach an SVG sample, but seems this website doesnt support SVG either (and zipping didn't help). Doh. Didn't work to paste the code either.

    1 vote

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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. 別名保存でファイル名入力時に特定のキーコンビネーションで見えない特殊文字が挿入されCC同期エラー

    MacOS BigSur11.4 / Illustrator2021 v25.2.3

    Illustrator別名保存でファイル名入力時に、
    意図せず[control]+[option]が押されることで、
    表示できない特殊文字が入り、CC同期でエラーになる
    上記コンビネーションで、文字が入力されないようにしてほしい。

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. Crashing daily on Big Sur, losing all image links every time

    Illustrator (25.2.3 and previous version) crashes every day after the machine has been in sleep mode.
    2021 Macbook air (M1). Big Sur 11.1
    The image links break every time and I have to relink all images in the recovered files. Please fix asap.

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator Crashes in Big Sur, Intel 2019 Macbook Pro

    Illustrator crashes 2-3 times a day now that I've upgraded my Intel MacBook Pro to Big Sur 11.4 and updated to Illustrator 25.2.3. Illustrator opens just fine, but while I'm working or saving a file, it randomly crashes, so I can't figure out how to avoid it. I don't have any plugins. I've never had this problem with Catalina. I save to Google Drive (that has not changed.) Thankfully files are recovered, but this is a major productivity hit a point of great frustration.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Canvas Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    When using the pinching in or out gesture on the trackpad, to zoom in or out.
    The artboard gets rotated very easily if there is even a slight rotation in the gesture while.

    And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees

    1 vote

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    0 comments  ·  Rotate Canvas  ·  Flag idea as inappropriate…  ·  Admin →

    We are investigating the first issue – inadvertently canvas view rotates when using pinch-zoom

    Please follow any one of the below workarounds to reset the canvas rotation to 0 degrees for part 2 mentioned in the description.

    1. Press the Esc. key
    2. Double click the Rotate View tool
    3. Press Cmd + Shift+1 ( Mac) or Ctrl+Shift+1 ( Windows)

    -Illustrator Team

  8. Corner features display in the selection tool, not in direct select

    Occasionally, the corner options features do not display in the direct select tool, meaning I cannot round corners (fillet/ chamfer). They do display in the selection tool, but they obviously don't work there (it invokes object rotation).
    This occurs on Windows version 25.3.

    2 votes

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator fills trash with "Recovered files"

    Illustrator 2021 on OS X Mojave keeps filling my trash with "Recovered files". So what's going on with it? I don't know what the issue might be as there is no crash or something else. It seems like a bug from Illustrator.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. 楕円シェイプを含む選択範囲に対して回転をかけると変形パネルの高さの数値がおかしくなる

    楕円シェイプとその他の図形が同時に選択されている状態で回転をかけると変形パネルのHが異常な数値となる。

    環境
    macOS10.15.6 Illustrator ver.25.2.3

    再現手順:
    1. 楕円シェイプとその他の図形を描き全てを選択する。
    2. 回転ツール又は変形パネル等を利用して選択範囲を任意の角度に回転する。
    3. 変形パネル上のHの数値が選択範囲の正常な高さを示さない。

    期待する結果
    変形パネルの高さの項目が選択範囲の高さを正常に表示する。

    実際の結果
    変形パネルの高さの項目が選択範囲の高さを正常に拾わない。

    とりあえずの対処法ですが、シェイプを拡張することにより通常のpathItemとすると意図した数値が得られるようになります。

    8 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「楕円シェイプを含む複数図形を選択して回転すると、オブジェクトの高さ(H)の情報が正しく数値反映されない」という問題ですが、検証でも再現いたしました。

    今後、開発状況などのアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしく願いいたします。

    Illustrator チーム

  11. can't move the objects. The requested transformation would make some objects too large

    I am using win10 and AI version 25.2.3. I have an artwork has problem, can't move the objects. The requested transformation would make some objects too large

    1 vote

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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Outline view reverts to CPU Preview and will not re-engage GPU Preview mode

    In the latest version (25.3 - Windows 10) after engaging Outline View (Ctrl-Y) the view now changes from GPU preview to CPU preview mode and will not revert to GPU preview mode until the file is closed and reopened.

    3 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Stalling on launch

    Using Windows 10 25.2.3 (64 bit)
    Stalling on start up if opening a single file, opens from desktop shortcut.
    Recommended diagnostic does nothing.
    Anyone else experience this?

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

  15. Spot color strokes change to no stroke when changing stroke weight of more than one color

    I have objects stroked 1 pt but in different spot colors. I select "Same stroke weight" then change the stroke to 2 pt and it all clears, no fill, no stroke, and no weight to the stroke??

    2 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. 字形パネルメニュー「標準字形に戻す」の仕様が間違っている

    日本語版Illustratorの字形パネルメニューには、メニュー項目「標準字形に戻す」があります。

    期待する「標準字形に戻す」の仕様:
    選択文字からGSUBフィーチャーが取り除かれ、そのフォントのデフォルトグリフが表示される。ただしccmpのようなデフォルトで有効なフィーチャーは除く。InDesignはこの仕様。

    現在の日本語版Illustratorの「標準字形に戻す」の仕様:
    選択文字にGSUBフィーチャー「fwid」(等幅全角字形)が付与され、等幅全角字形のグリフが表示されてしまう。

    標準字形の意味は、デフォルトグリフ(フォント内のcmapテーブルでマッピングされているグリフ)です。標準字形が「fwid」を意味することは決してありません。InDesignの仕様が正しく、Illustratorの仕様は間違っています。

    おそらく字形パネルが実装された当初から間違っており、現在でも間違ったままです。ユーザーはこの間違った仕様にいつも苦しめられています。

    35 votes

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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題につきまして、再現を確認いたしました。
    修正の状況などのアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。
    Illustrator チーム

  17. Unable to activate fonts

    I am unable to activate new fonts using the find more feature in AI. When I attempt to activate a font, it attempts to activate but does not complete. However, the font is indicated as active on fonts.adobe.com, yet still not available in AI.

    1 vote

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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  18. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Impossible to select a point under another point or line in outline mode

    Selected objects have their points accessible even if they are below other objects but only in prewiew mode.
    In outline mode clicking on a point under another point or line over it selects the object above.
    This bug makes working in outline mode very unpractical and cumbersome, mainly in projects with many aligned and superimposed elements.

    2 votes

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Properties panel and layers not showing in v25.3

    Since updating I can't see my properties and layers panel without reducing the panel to the smaller size.

    2 votes

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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
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