I am infuriated! I just designed a bunch of stuff to pixel precision that I now need to re-do because they wont look good for what I actually need them for. Just previewed in pixel preview and all my hard work looks completely off. What a joke.

WE NEED TO DECIDE BY OURSELF

"ACTUAL VIEW FOR PRINT DESIGN" OR "ACTUAL SIZE FOR SCREENS DESIGN"

100 pixel have to displayed as 100px. Everything else is not acceptable.

WE NEED TO DECIDE BY OURSELF

"ACTUAL VIEW FOR PRINT DESIGN" OR "ACTUAL SIZE FOR SCREENS DESIGN"

Neeraj, please just tell us if you are going to fix it and till when.

Someone else said it here, but they are totally right....

ADOBE - JUST LET USER TO CHOOSE:

"ACTUAL VIEW FOR PRINT DESIGN"
OR
"ACTUAL SIZE FOR SCREENS DESIGN"

THATS IT.

Same problem, downgraded to 2018.

What a nightmare for web designers!!! :(

Rockie, the best thing for screens designers to do right now is to downgrade to Illustrator 2018.

Who can help ?????? can not use 2019 version almost!!!!

Neeraj,

It seems that adobe doesn't see or understand this bug...
please change the status of this topic from "under review" to "started"/"completed" to show us that you are acknowledge this bug.
we must know this as soon as possible so if you are not planning fixing this we could go and find us another vector tool.

Thanks,
Rami

I updated to CC 2019 today and the change in actual size is a major problem for me. I'm so used to zooming in then out to actual size with a keyboard shortcut, and this change is a stumbling block.

I realize it might be matching Photoshop, but as someone designing websites, this change is having a detrimental effect on my workflow.

Please consider giving a choice for the user!

Just want to say, Current illustrator version is AWFUL!

I don't think we really care about pixel view. We care about normal view in pixel view scale. What is right now is far from being right. Its wrong. Just wrong. You made a mistake. It happens. But its time to make things right, we pay for this, so please give us working product, not work in progress.

Thanks for the comment, Neeraj. Here I've responded to specific parts of it. The quotes are in your words, followed by my responses.

----------

"Zoom is a relative value of visually scaling something that is set to some baseline. Usually this base line is 100% (actual size)."

Response: When making something in terms of pixels, the "actual size" feature, the way you've implemented it, is a complete misnomer. 1 pixel in a document should mean 1 pixel on screen, whatever screen that is. But in AI CC 2019, that isn't always the case. I get it if AI uses pts or whatever as a base unit, but these are easy-to-scale vector graphics we're talking about, so an option for 100% zoom to really mean 100% for those working in pixels shouldn't be that hard.

----------

"For this version we set ourselves to cast the baseline right."

Response: I'm still confused how this is possible in the general case. For example, there's no way to know the physical screen size a projector is projecting at. If the assumption is all monitors are a certain ppi, then "actual size" is a huge misnomer for many displays. (Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s)

A feature like https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/33253402-100-size-is-actually-actual-size suggests would work in all cases (the user just needs a physical ruler).

----------

"...kept getting dissociated further... ...Also, 1px = 1pt for all measurements."

Response: I'm confused by this. Isn't the 1px=1pt assumption the same dissociation? (And why have two identical units?)

----------

"In respect to this resetting the base zoom, one thing we failed to called out explicitly is that this is current implementation does not work in Pixel Preview mode."

Response: That's fine. Nobody here was asking for it to work in pixel preview mode! We want the complete opposite, for it to stop working in default view mode (or for there to be an option).

----------

"But beyond the technical aspects, there are fine nuances of different workflows that we may have missed..."

Response and Most Important Point: Fine nuances? You seem to have missed every designer who thinks about their work in terms pixels. Anyone making, say:

- a webpage/game that is expected to be 1920x1080px
- a banner that is expected to be 728x90px
- an icon that is expected to be 32x32px
- a Twitch emote that is expected to be 28x28px
- a profile image that is expected to be 400x400px
(AI's own tutorials and templates suggest things like making icons or a 1920x1080px webpage.)

Are we supposed to convert these pixel sizes to inches before making a document? Or just deal with the fact that 100% zoom doesn't always mean 100% if you want to think in pixels?

I don't understand why you need to do interviews to understand that lots of designers make things with pixel size in mind, and that being able to work with things at their true pixel size is a basic, crucial feature.

----------

Here are some threads that discuss the issue in case you haven't read them:
https://forums.adobe.com/message/10682796
https://forums.adobe.com/message/10681198
https://forums.adobe.com/thread/2548049
https://www.reddit.com/r/AdobeIllustrator/comments/9ofbxm/new_actual_size_feature_is_great_for_print/
Many (including me) talk about how the change has prevented them from working, how using Pixel Preview is unsatisfactory, and how the change has drawn them away from Adobe products.

First of all, thanks to all of you for reporting this. We acknowledge and appreciate your feedback, which helps us improve the experience in features we've built.

Kindly allow me to explain a few things that led to this feature.

Zoom is a relative value of visually scaling something that is set to some baseline. Usually this base line is 100% (actual size). In Ai, 100% zoom was historically set to assume that the resolution of the screen is 72ppi, which used to be the case long long ago. This assumption met its first challenge around 5-6 years ago when HiDPI/Retina displays came and art on such screens became crisp but small. Both Photoshop and Illustrator introduced 'Support for HiDPI / Retina' in CS6 to address this. Advancements in display resolution kept increasing, and the core assumption (of 72ppi being base for actual size display) kept getting dissociated further.

For this version we set ourselves to cast the baseline right. One thing to remember is that zoom value is saved as part of the document, so this change will bring differences of viewing from the last version, as the baseline zoom has been corrected.

The other part is that Ai continues to be based on 'points' as the core underlying unit and 72 points equals 1 inch. Also, 1px = 1pt for all measurements.

In respect to this resetting the base zoom, one thing we failed to called out explicitly is that this is current implementation does not work in Pixel Preview mode. This is a work in progress. Which also means, there is no change in Pixel Preview mode between Ai CC 2018 and the latest version. Both versions continue to have the same baselines of 100% in Pixel Preview mode.

But beyond the technical aspects, there are fine nuances of different workflows that we may have missed, and we'd like to learn more about it from you so that we can improve the current behavior. It is here that we seek you help. If you're open to a short call (video conference / screen share) with the Ai team, please fill this short survey: https://www.surveymonkey.com/r/ActualSizeView

Thanks you for your feedback.

Ah. My issue was the UI scaling: Preferences > User Interface > UI Scaling. New to 2019. So if any of you are seeing scaling issue in the user interface and your on-screen design elements, be sure to check this setting out. For me, UI scaling to its smallest setting was the closest to "correct."

Paul

Is anyone else seeing this effect, but as if the entire user interface has been "supersized?" In 2019 (23.0) I see every UI element—every button, tool, panel, and drawing element—is oversized with respect to their 2018 (22.1) counterparts. I created another thread on this, but maybe it is the same that everyone is seeing here?

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35776906-oversize-ui-elements-in-ai-2019

Paul

This is a terrible design decision. As noted by many commenters, the new "feature" doesn't even work correctly, i.e. the size of the artboard doesn't measure what it's supposed to when measured with a ruler on the monitor. Even if it DID work correctly, though, it was a very bad decision, as it completely ruins screen design.

Pixel Preview mode doesn't suffice, as it renders VERY slowly and is not an appropriate environment to work in.

Please add a selector somewhere so that we can switch between 100% pixels and (sort of) 100% print. Until you do, I will be stuck with version 22. Very disappointed!

I HOPE THEY WILL FIX THIS NIGHTMARE.

WIN-WIN SITUATION IS POSSIBLE.

ADOBE - JUST LET USER TO CHOOSE:

"ACTUAL VIEW FOR PRINT DESIGN"
OR
"ACTUAL SIZE FOR SCREENS DESIGN"

THATS IT.

same issue here, I'm having a hard time designing icons in AI after the update

Jeremy raises a good point: The "Actual Size" feature doesn't work consistently anyway.

I made a 1 inch wide artboard and measured it at "Actual Size" with a physical ruler on 4 different monitors. On one it was correct but for the other 3 the artboard was too large by at least 1/8 inch.

Is it even always possible to get the ppi of a monitor? Stack Exchange answers are conflicting: https://stackoverflow.com/q/12652835 https://stackoverflow.com/q/577736

Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s