Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Got a black screen (WorkPlace)

    Dear Sir/Madam

    When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
    please find attached for this problem

    3 votes
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  2. Actions

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    3 votes
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  3. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes
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  4. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    2 votes
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  5. Dashed Line not working

    Using Illustrator CC 2020 V. 24.0.3 on MacOS Mojave 10.14

    The dashed line effect cannot be applied. As soon as I make use of the gap field, I can see a preview but then when I click anywhere the effect just disappears. And when I try to create outlines it just turns into a normal non-dashed line.

    2 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dana,

    I tried the same at my end but not able to reproduce the same. Can you please provide some more info regarding this issue:
    1. Are you facing this problem with some specific content or all the path types?
    2. Are you applying stroke properties from stroke panel or control panel?
    3. Will it be possible for you to share the test file?

    Thanks
    Anish

  6. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  7. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  8. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

    2 votes
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  9. Embedding multiple .psd files

    Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.

    2 votes
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  10. Changing units doesn't change anything

    Changing units doesn't change anything.

    Working in pixels but values show millimetres.

    This BUG (not an idea) comes and goes with each iteration.

    This is meant to be professional software—why are basic things like measurement and colour consistency so useless?!

    2 votes
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  11. Illustrator 2019- always making a selection

    When I want to use the application, illustrator decides it wants to draw a selection. If I reach out of the workspace to use the toolbars or panels, it will draw a selection from on the artboard to my cursor, as if I were clicking and dragging. If I click back onto the artboard to disengage the selection and try to use the panels, it will make a new selection from the point I clicked. This renders the program unusable. There is also a lot of lag when navigating menus, and the cursor will decide to stick to the scrollbars…

    2 votes
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  12. White pixel line around shapes

    Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
    The appearance of the black shape: Fill is black, Stroke is None.

    2 votes
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  13. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

    Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

    Step To Reproduce issue:

    1) create one HTML5 extension.

    2) Display images on extension(you can display images from you local disk with html tag <img>)

    3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

    Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

    Current Result : Image is not getting dropped.

    Note: same use case is working fine on windows os

    Attached video:

    2 votes
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  14. 2 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  15. Copy objects from Illustrator to Photoshop

    I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).

    I work on a mac OS High Sierra 10.13.6

    2 votes
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  16. Activating fonts in Illustrator takes to long

    The process of activating fonts in illustrator is taking way too long. Is there a way to make the process faster?

    2 votes
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  17. Problem with Adobe Illustrator after Windows 10 update

    After update of Windows 10, my Adobe Illustrator looks like a screenshot in the attachment. I need help. PLEASE.

    2 votes
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  18. Simplify Path Creates New Shape on a New Layer on Each Adjustment

    Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know…

    2 votes
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  19. Workspace basics are not appearing and I can't reset workspace

    Basically the title I can only use stuff I have remembered by hotkeys and the option to reset isn't available, I am even unable to change the layout I use entirely, I am new to illustrator and this is very frustrating.

    2 votes
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  20. Expanding compound path causes a shift in the object shape

    If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.

    2 votes
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