941 results found

1. application frame glitch?

   • macOS Catalina 10.15, Illustrator 23.1.1

   this has happened twice since updating. each time has been random and in the middle of working as usual.

   suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on or off (toolbars, application bar, new windows...)

   I don't have a screenshot of leading up to the frame on/off, but it wouldn't have helped much anyway since it was almost as if parts of the application were frozen and others not. But I have attached how it looks with the application frame off (to "unfreeze" panels and tabs) vs when turning it back on (blank nothingness). Restarting solved the problem the first time this happened, but now here we are again...

   • macOS Catalina 10.15, Illustrator 23.1.1

   this has happened twice since updating. each time has been random and in the middle of working as usual.

   suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on… more

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2. Window jumps to new size when I grab resize thumb in bottom right corner

   When I grab the resize thumb in the bottom right of a window, the window size jumps. In the two attached screenshots, the first is where the window was before I grabbed the thumb, and the second is where the window jumped to after grab. I can resize if I continue to hold the thumb, but the thumb position never matches the cursor position.

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3. Giant Font Menu in Secondary Monitor

   Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.

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4. toolbar and interface problem

   Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.

   I opened a new page and tried to draw something;

   This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.

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5. One column toolbar is not remembered and becomes two columns each launch

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   Let me know if you need more info

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   … more

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6. Lock doesn't work for groups in groups

   How to reproduce the bug:
   1. Create two shapes.
   2. Group the two shapes
   3. Create two new shapes.
   4. Group the two new shapes
   5. Select the two groups.
   6. Group the two groups.
   7. Now you have a parent group with two child groups.
   8. Lock one of the child groups.
   9. Select the parent group.
   10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

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7. workspace options not available

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   Screenshot_1.jpg
   67 KB
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   Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
   REQUEST TO CONTACT SUPPORT ·
   
   ADMIN
   Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   … more

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8. Calligraphic Brush Rotation Preview Bug

   I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

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9. Info palette moves to monitor Measure Tool is used

   The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.

   Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.

   Please fix this so the Info palette stays where I put it when using the Measure Tool.

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. toolbar displayed twice

    Suddenly i have two toolbars?
    I have no clue what might have let to this. Photoshop and Indesign are open too.

    Screenshot attached.

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11. preferenes file corrupt

    almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying

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12. Stop asking about switching to the Touch interface

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi,

    Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

    Thanks
    Anish Kumar
    Illustrator Team

13. Return the ORIGINAL toolbar especially Direct Selection tool!!!

    why change the steering wheel? SMH

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14. workspace is constantly falling

    Greeting!

    1 - after launching the illustrator all the panels are out of place
    2 - Illustrator does not get stuck at startup
    3 - the workspace is displayed incorrectly
    4 - Windows 10, 64-bit; 2 monitors; nvidia gfors nVIDIA GeForce GTX 560 Ti
    5 - Illustrator 23.0.1 (64-bit)
    6 - see attach ()

    Thank you

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15. Reoccurring issue with "new file" dialog appearing completely blank..

    The new file dialog will appear blank very often. I've attached a screencast to show. I do not know how to recreate this, it seems to happen eventually on every session. The only way to fix is to restart AI.

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16. Start Screen/Blank Screen Persists

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug, but it bugs me, and many others. Hopefully posting it here will get an audience at Adobe.

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am sorry I could not understand your requirement.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

17. Zoomed in Home Screen? Why

    The home screen in my Adobe Illustrator is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator vs photoshop.

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18. New update (23.0.1) shows Home screen instead of my actual file until I press F

    Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
    Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not?

19. Can't randomly rotate an object anymore

    Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.

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20. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.