Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7471 results found
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Unable to select individual anchor point to move
I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked
2 votes -
SVG Export issue
When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.
And sometimes the export delete the main file (.ai), I don't know why.
Illustrator Version 23.0.1 | macOS Mojave 10.14.2
2 votes -
Illustrator CC 2019 spots not changing to CMYK
Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -
2 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Type on Path Issue
After I apply type on a path (circle) the circle isn't a circle anymore.
Circle without type on a path: Same height, Same width.
Circle with type on a path: Different height, Different width.I never had that issue before, after i apply text on a path (circle) the circle has still the same height & width values, why not now?
Please update adobe illustrator in January 2019
2 votes -
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.2 votes -
Text edits have no undo, do not trigger file as updated
When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.
2 votes -
SVG Exports Incorrectly - messes up art work
I have drawn a simple oval that exports correctly.
I then made 20 copies, and it exports as SVG correctly.
I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.
2 votes -
23.0.1 Windows 10. Slow, Black Screens, and continually crashes
23.0.1 is proving unusable on my system. Continual black screens, pauses, and crashes. I cannot get any work done.
Win10 Pro 1803 16GB. 64bit. + Nvidia GeForce 210.
2 votes -
Adobe Color Themes pop up is unnecessary and obstructive.
When using the Adobe Color Themes panel, there's a pop up that says "Click to set active color" when you hover over color swatches. You can't click on the color beneath the pop up without first moving the mouse off of the pop up. It makes using the color themes panel slow and obnoxious. Please either move the location of the pop up off of the swatches one is trying to access, or remove it altogether (or give us an option to disable it)
Turning off "Show Tool Tips" in preferences doesn't fix the issue.
It is also an issue…
2 votes -
Command-s save reverts back a few steps
Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
"Create Outlines" is causing text to move from its original position !
When outlining text in artwork to send to the printer, the text moves from its original position by a fraction.
This is catastrophic for finished art purposes.
Dealing with misaligned print can be hard enough without the file being off from the beginning.MacOS Sierra
10.12.6+Latest Illustrator (2019)
2 votes -
Scrolling mouse wheel over Stroke Weight Bug
To re create the bug:
1) Draw a path with the default path tool.
2) Highlight the path by clicking and dragging across it.
3) Open the Stroke Panel
4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
5) The weight does not change until you go 2 full weights passed the original weight.Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight…
2 votes -
Artwork won't display on artboard, but in the layers panel, navigator etc.
AI 23.0.1 / MacOS 10.14.2
When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
In the layers panel or the navigator the correct content is displayed.
Also upon undocking the tab the correct content is displayed.
Only workaround I found so far is restarting AI.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't create bar charts with numbers larger than 2,147,483
When creating a chart with numbers larger than 2,147,483, the value axis will not render the number positions accurately.
2 votes -
Allow a custom swatch palette to be the AI default without using "Legacy File>New"
Unless I've missed something, it is not possible to use a custom swatch palette as the AI default for all new documents without using the "Use Legacy File>New" feature. No matter what I tried, I couldn't get my custom palette to be the default. Using the standard (non-Legacy) new document feature, I always have to navigate down through the menu to choose my custom swatches, and then it only applies to that one new document. About 99% of what I do is spot color artwork for silkscreen printing, so the AI default CMYK swatch palette is useless to me.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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my illustrator won't start after updated 2018
I just recently updated the new version, and it got stuck on the start-up. what should I do?
2 votes -
Cannot change the blending mode when the gradient tool is selected (windows 10, ai 23.0.1)
Is this a bug or a feature? If this is a feature then it is very uncomfortable.
In version 22 it was possible to change the blending mode with the gradient tool selected.2 votes -
slow choppy zoom on PC
whether I use the zoom tool or key combo/scroll, zoom in or out takes between about a full second to multiple seconds. makes it very hard to control. this seems to happen regardless of the document complexity. Photoshop and XD zoom well.
this PC got a fresh Windows 10 install a month ago, then Illustrator was installed for the first time. this has been an issue since then.
I've tried GPU Performance preference on and off.
I've uninstalled, cleaned, re-installed Illustrator a few times since then.
I've reset preferences.Illustrator 23.0.1
Windows 1803 64, Xeon 2 X 2.60 GHz, 256…2 votes -
Illustrator WILL NOT display art OR artboards.
How about making Illustrator useable for starters?
I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.I expect a service I drop $700 a year on to actually WORK Adobe.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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MBP 2018 - GPU render, performance extremely slow
macOS Mojave 10.14.2, Illustrator 23.0.1
Performance on MBP 2018 (32GB) is extremely low, even on simple compositions. Working with graphic with active effect 'Drop Shadow' is almost impossible. I have feeling like working od PC from 2008. In outline mode works much better.
On PC (i7 8700, gtx 1060) the same composition works like a charm.
2 votes
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