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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7476 results found

  1. Turning off hinting does nothing.

    I have a font with poor hinting where the alignment of several letters isn't working properly. When I select 'none' from the drop-down menu for hinting in the character panel, nothing changes. In previous versions of Illustrator, this is used to treat the letters as standard vectors.

    1 vote

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  2. Color profiles are silently discarded for the placed screenshot thumbnails on Mac

    Can we fix the strange discarding of the color profile when dragging a screenshot thumbnail into an open Illustrator document (Mas OS — Command+shift+4, or Command+shift+3, or Command+shift+5). The thumbnail appears in the corner of the screen prior to the screenshot being saved to the Desktop.

    Using File>Place, or copying/pasting from any other program, or even dragging and dropping a screenshot from the desktop or other folder all cue a warning if there is a profile mismatch. And to my experience, placing in any of those ways does not change the document profile, regardless of what I choose when the…

    1 vote

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  3. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  4. Blurry Image

    It's probably a bug, when I move around the sheet it often happens that the object becomes blurry like the attached image, I work with a latest generation Mac Pro, but this problem occurs on all the PCs I have, what could it be? Thank you

    1 vote

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  5. Problem with gradient mesh created in InDesign

    Why is it that when I open a PDF created in InDesign with a gradient mesh, in Illustrator, the mesh becomes a solid fill?

    Thank you

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  6. パス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています

    Adobe Illustrator
    いつのバージョンからかパス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています。
    ピンポイントで移動したい場所へ移せず、少しずれてしまいます。

    動作環境
    ・illustrator(28.2)
    ・Windows 11

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  7. Global Edit not working correctly

    I use Global Edit to count objects. It often says "Global Edit is currently not supported for more than 1000 highlighted objects." I know that there are a lot less than 1000 objects that I am trying to highlight.

    Desktop 2021, OS Monterey 12.2.1

    1 vote

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    8 comments  ·  Other...  ·  Admin →
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  8. Create text larger than 12pt when zoomed out! (Plus wacom type tool error)

    When I'm putting together a HD storyboard, i.e zoomed out to view a range of 1920x1020 artboards, clicking on the document with the text tool just makes a tiny cross symbol and doesn't allow me to type.

    NOTE - Wacom tablet seems to create the cross. Laptop track pad does create text but at 12pt which is crazy small to edit when zoomed out.

    It would be great if Illustrator acknowledged my zoom level and didn't default to giving me text so small that I can't highlight it or easily edit. Constantly zooming in and out every time I want…

    1 vote

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  9. Values in Transform fields are missing and inactive

    Hi. I have MacBook M1 Max, it bugs with the version 28.3.55
    As you can see, Transform values are locked when I pick an object.

    1 vote

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  10. Illustrator Freeze completely and I have to restart the app

    Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. Can't Link PDF

    Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
    However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
    This needs to be fixed.

    1 vote

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  12. Illustrator Freezes when Saving

    I am running Illustrator v28.1 on Windows 11 Home - version 22H2 on my Asus Zenbook 15 (2019). I generally use a dock to connect to a single monitor.
    Recently when I try to save, the program freezes and I cannot select anything within the program. When I click anywhere in Illustrator, I hear a chime like the program is expecting me to respond to a dialog box, but I cannot find the save window anywhere. It does not appear in windows tile view or when hovering over the illustrator icon in the task bar. I can 'save a copy'…

    1 vote

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  13. The windows I last opened are forgotten every boot up. Only the project window opens by default. (Switching Workspaces doesn't open windows)

    The windows I last opened are forgotten every bootup. Only the project window opens by default. (Switching Workspaces doesn't open the windows it normally opens either. The windows that were opened do not change when switching Workspaces.) I have to open each window manually every bootup.

    1 vote

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  14. Keybord shortcut doesn't work for Object > Expand

    I added a custom keyboard shortcut for
    Object > Expand (Alt+Shift+Ctrl+L)
    It has no conflict with any other shortcut

    For example, while I have a rectangle selected and it has a stroke applied, if I select the expand command from the menu, it works flawless.
    But if I hit the "Alt+Shift+Ctrl+L" keys, the shortcut won't work until I expanded first from the menu command

    Only after I clicked on the menu command, the keyboard shortcut starts working again

    1 vote

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  15. Unembedded image looks blank or sometimes appears as a black box

    Unembedded image looks blank or sometimes appears as a black box. The same is in the exported file too.

    1 vote

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  16. Just updated Illustrator to 28.1 and reinstalled Maps plugin...AIX files are unknown and cannot be open

    Hello, AIX files opened just fine until I updated Illustrator to 28.1 last week. I even reinstalled ArcGIS Maps plugin. Illustrator is saying it doesn't recognize AIX file types. Added the "Mapping components" add-on and it is still not recognizing the files.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  17. Cannot paste the artboards because of insufficient space on the canvas

    I get this error so often, and I'm not sure how to fix it. I belive it has something to do with guides, but guides are infinite, so they should always (and never) go off the canvas.

    Happens when I select an artboard and try to copy/paste

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  18. フリーズ

    操作中、突然画面が暗くなりしばらくすると、イラレ画面に戻ります。戻ってからは、保存などをすることはできますが、イラレ上の操作が何もできません。

    1 vote

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    4 comments  ·  Performance  ·  Admin →
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  19. 文字が消える時がある。

    イラストレーター28.1でテキストが意図せず消えることがある。ファイルを開き直すともどる。
    他にも勝手にCPUプレビューになる。
    本当に困っています。

    1 vote

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  20. Illustrator 23 and 24 Lags and Crashes

    My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.

    We have issues opening files as well.

    we have:
    uninstalled, reinstalled
    reset our preferences
    Updated drivers
    and
    tried ctrl + alt +shft open to save a safe version.

    nothing has worked. we can't even go back to previous versions because now we get the same issue with them.

    Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM

    ADB-32786460-L2Z6
    CRM:06414000006108

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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