Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8072 results found
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The PDF is unprotected automatically after I save a protected file in Illustrator.
I had tried to open a protected PDF in illustrator and made some changes. After I clicked the "Save" button, I found that the PDF was not protected with password anymore. Could I keep it protected as original file do, without saving as a new file and protect it again? Thanks!
2 votes -
Receive PDF-X4 compatible PDFs when exporting X4 compatible
Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?
2 votes -
AI 2019 No Text on Home Screen
Please help, text in home screen and UI in general is not showing up (photos attached)
Adobe illustrator 2019 (23.1)
HP ProBook 440 G6
Windows 10 Home
i7-8G-2562 votes -
Simplify Path Creates New Shape on a New Layer on Each Adjustment
Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know…
2 votes -
Workspace basics are not appearing and I can't reset workspace
Basically the title I can only use stuff I have remembered by hotkeys and the option to reset isn't available, I am even unable to change the layout I use entirely, I am new to illustrator and this is very frustrating.
2 votes -
Selection Tool Bugging Out In Catalina
In addition to the Save/Save As issues as described in previous posts, I've also noticed that the selection tool randomly quits working. Specifically, the bounding box disappears and you can't reinitialize it and you certainly can't scale or select. Need to do a full restart of the app to correct.
MacBook Pro 15-inch, 2018 (2.9 GHz 6-Core Intel Core i9)
Mac OS Catalina 10.15
AI 23.1.12 votes -
Dropbox saving issue
When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.
Please see attached for visual explanation.
Does any1 know a way to work around this?
Thank you
2 votes -
randomly shutting off and not saving
so im in a digital arts class at my school so i dont know much about the computers, i am was working on a project and i was just about finished with my outline after 1 hour 32 minutes of work and the Illustrator just shuts off randomly and i go to open the app back up again and it didn't save. This better get fixed, and if it doesn't me and my teacher aggreed we will go to something else if we have to.
2 votes -
Illustrator CC 2019 Crash on Open / Create - Oct 2019
Illustrator CC 2019 Crashes on Open / Create
Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.
Updated Illustrator CC - same issue.
Uninstall / clear prefs / reinstall - same issue.
Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.
Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it…
2 votes -
New Update (v 23.1) View pdf after saving error
Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".
2 votes -
ドロップシャドウのバグ
最新23.1.1にて、効果→スタイライズ→ドロップシャドウを作成後、それを選択して編集→カラーを編集→グレースケールに変換 をすると、グラデがベタになってしまいます。（23.0.6だと問題なし）
2 votes -
Significant redraw decrease in v23.1.1 when panels are on-screen
Please find attached the video screengrabs for the issue.
2 votes -
CC Libraries import yields progress indicator for thumbnail
With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.
2 votes -
Panels, windows not updating or displaying correctly
Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,…
2 votes -
Black bars - buggy redraw / tearing on window scrolling
Black bars appearing when hold down SHIFT and DRAG to scroll.
2 votes -
"Export for Screen" default folder is one specific folder and wont change
When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
This happens for all files, also if i create a new file. A screenshot of this phenomenon is attachedFor reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6
small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe…
2 votes -
Expanding compound path causes a shift in the object shape
If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.
2 votesIllustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger. -
Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD
WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR
B4 size is 250x353mm
and
B5 size is 176x250mmI was keep getting wrong printed formats because i was just pressing given model without carefully lookout.
2 votes -
Adobe Illustrator 23.0.6 Crashes
Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(
2 votes -
Opening and placing .psd artwork not working consistently as described in documentation.
importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.
I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release
2 votes
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