7756 results found

1. Objects sliding when switching between outline and preview

   Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).

   Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right place (like in outline view).

   Interestingly the graphics will be printed at the position where its located in preview view, and not in outline view, where it is supposed to be.

   I'm not sure whether I'm making any sense. Tried looking for it happening to others, but didn't find anything similar. It's been happening to me in bot Adobe illustrator 2019 and 2020 as well in the past 6 years. It doesn't occur daily, but quite often to be really annoying.

   I've attached 2 screenshots depicting the issue. If I had printed the graphics like that, the output would have been the one in the preview and not the outline view.

   Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).

   Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right… more

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2. Part of text disappears when printing upside-down

   I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
   See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.

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3. Save as PDF in CC2020 cannot open with CC2014

   I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.

   If a PDF was saved using CC2014 it generates the colors like this:

   [ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]

   But If a PDF was saved using CC2020 it generates the colors like this:
   [/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]

   Due to this settle difference, can this be the reason why the file is unable to open in CC2014?

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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4. Cannot save

   Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Illustrator fundamentals

   • When panning around in mid full screen view, defect stripes keeps appearing all over the screen. Disappears when zooming one time.
   • Zoom should be zooming to position of mouse, but it zooms "all over the place" when close up.
   • Pathfinder substract creates unnecessary amount of anchor points + gaps. Even with setting 0,001 in Pathfinfer options

   This has been going on for years, and Adobe is informed about these fundamental bugs several times. Time to fix the fundamentals and clean up the bugs.

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6. I've logged in and it keeps telling me to log in again
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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. アプリが終了してしまう。

   Illustrator2020でファイルを保存すると、アプリも終了してしまう。

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

   1)Kindly provide the machine details and the test file which you are saving in illustrator .

   Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks & Regards
   Ankit Goyal
   Illustrator Team

8. Illustrator 24.0.1 ignoring me when I enter a new dimension for my closed path with stroke

   Hi all, I'm cross-posting here from the Adobe Community forums as suggested by someone who was able to reproduce this issue. I'm running Illustrator 24.0.1 on my 2015 Macbook Pro with MacOS Catalina 10.15.1. I actually just updated to Illustrator 24.0.1 to see if this problem would go away, but it still persists.

   I'm currently trying to increase the height dimension of my closed path in the Transform panel by +0.0001 inch, or .03 points (trying to transform the height from 23.157 pt to 23.16 pt, to match two other closed paths). However, whenever I click the object, input the new dimension and hit Enter, and then deselect and reselect it, the dimensions are unchanged.

   Is there a limit on how small a dimension change can be for objects? I'm not sure why this is happening.

   • Snap to Grid, Snap to Point, and Snap to Pixel are all off

   • Constrain Width and Height Proportions is off

   • Scale Corners and Scale Strokes & Effects make no difference checked or unchecked

   I apologize if Properties Panel is the wrong category for the issue! Regardless of if I try it the Properties panel or the Transform panel, the dimension change still doesn't apply.

   Hi all, I'm cross-posting here from the Adobe Community forums as suggested by someone who was able to reproduce this issue. I'm running Illustrator 24.0.1 on my 2015 Macbook Pro with MacOS Catalina 10.15.1. I actually just updated to Illustrator 24.0.1 to see if this problem would go away, but it still persists.

   I'm currently trying to increase the height dimension of my closed path in the Transform panel by +0.0001 inch, or .03 points (trying to transform the height from 23.157 pt to 23.16 pt, to match two other closed paths). However, whenever I click the object, input the… more

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   0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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9. Effect 3D Rotate perspective error

   With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator Team really appreciate this.

   To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
   For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

10. Expand appearance stopped working for offset path on illustrator 2020

    Sometimes there's no way to expand the offset path you created. Some other times it works, so I'm pretty sure it's a bug

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11. scrollbar in the wrong place within panel

    The scrollbar should always hug the right edge of panel independent of panel width. However it does not. Looks messy. Please fix!

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide the snapshot of the panel , Screen resolution ,Operating System detail and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

12. Compound path outside stroke becomes a fill at certain shapes and sizes

    I have some outlined text. When I give it a stroke aligned to outside, some of the counters are properly stroked, and some appear filled. If I distort the counters that are filled to be larger, they switch to a stroked appearance.

    Mac OS Mojave 10.14.6
    Illustrator CC 24.0.1

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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13. Windows Registory is missing

    Although it is from the previous version, the registry value to be written is incorrect in the Windows version installer.
    This is an example of 2020 (24.0).

    Path name is wrong.

    [HKEYCLASSESROOT\CLSID{38AE003B-0E4B-4EB8-8D21-DB5ECCBD5624}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4A99261F-223B-4980-B746-9960895D74BB}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4EDAE507-552C-4A3D-81ED-853FBF459F6F}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4F9C4A42-947D-40B0-BB12-266B735321BE}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{93A24F08-D70A-42B1-8B1F-5A7FEC495C64}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{98C0ECCB-F1BC-4CEF-9A51-B9F06E40C52E}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C7D18CB4-B414-48DC-A59A-CD89C4476007}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C97944EF-40B3-4D40-A3E6-F8F11AC5A3D9}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{D8773E95-0FBB-45E2-9755-C929F86CBFBD}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\Adobe.Color Book Library\DefaultIcon]
    @="C:\\Program Files\\Common Files\\Adobe\\Shell\\CC.2020.2020\\icons.dll,4294967107"

    File is missing.

    [HKEYCLASSESROOT\Adobe.Illustrator.idea\DefaultIcon]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\idea.ico"

    Although it is from the previous version, the registry value to be written is incorrect in the Windows version installer.
    This is an example of 2020 (24.0).

    Path name is wrong.

    [HKEYCLASSESROOT\CLSID{38AE003B-0E4B-4EB8-8D21-DB5ECCBD5624}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4A99261F-223B-4980-B746-9960895D74BB}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4EDAE507-552C-4A3D-81ED-853FBF459F6F}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4F9C4A42-947D-40B0-BB12-266B735321BE}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{93A24F08-D70A-42B1-8B1F-5A7FEC495C64}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{98C0ECCB-F1BC-4CEF-9A51-B9F06E40C52E}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C7D18CB4-B414-48DC-A59A-CD89C4476007}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C97944EF-40B3-4D40-A3E6-F8F11AC5A3D9}\LocalServer32]
    @="C:\\Program… more

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14. Envelope Distort > Make with warp > when changing % bend it keeps adding the new value to the old

    Envelope Distort > Make with warp > when changing % bend it keeps adding the new value to the old. If I have the slider at 20%, then change it to 10%, it warps the object as if it was set to 30%, before I've even hit OK.

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    1 comment  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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15. Randomly Freezes Ai 24.0.1 - Windows 10 Pro

    I'm using Illustrator 24.0.1 - Randomly freezes, have to shut down using Task Manager. Also sometimes clicking on a shortcut, say to my symbols library, for example, doesn't open illustrator, struggles on some previews. The freezing issue was on the prev release too.

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16. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

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    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

17. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

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18. transparency grid disabled - Drawing area is not visible

    I had this problem only with some files, which created "AI CC23.0 mac".
    If transparency grid enabled, Everything looks normal.

    My System:
    Windows 10
    intel i7 8700K 32gb Ram
    Nvidia Quadro P1000
    AI 24.1 6@177427 (64-bit)

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. AI 24.0.1 image embed

    I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.

    Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.

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20. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team