7754 results found

1. Random screen lines

   Random lines showing up on screen.
   os 10.14.5
   ai2019

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2. Embed images disappears/ becomes damaged after illustrator crash.

   It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

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3. Ai file really slow

   I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better

   File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram

   PC specs:

   i7 5820k

   GTX 980ti

   16 gb RAM

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4. Gradient Mesh effects on object broken

   Hi!

   I used the Mesh Tool on a very simply modified oval object(it looks like a symmetrical bicycle seat). And when I do so, the Mesh Tool ignores existing anchor points and arbitrarily creates new points along the object's path. Sometimes very near the object's original points, and sometimes directly on top of those points so there will be 2 overlapping points.

   Also, regardless if the object is isolated or not, changing the newly Gradient Meshed anchor point color values produces no effect. And clicking off of these points resets the point's color profile to Grayscale. If I change Grayscale to RGB, the point will change back to Grayscale when I click off and back onto the point.

   On a side note, I want to say that I appreciate Adobe and the Illustrator team for tending to all these issues. I know comments on your work can be harsh and it can make working on all this no fun. However, I've been using Illustrator since 2008, and I have noticed a tangible decline in the software's quality. I think by now I should have a healthy handle on the application, however I often feel lost, having to relearn unnecessary tool renames/reworks or gimmicky new features that feel very out of touch from the process I've developed as an illustrator over the last 11 years. Change is inevitable and can be awesome, however over this time I've come to feel very alienated within a tool that has become crucial to how I make a living. I often challenge myself to view all of this from the perspective that I just need to be patient and learn Illustrator as it is. Then I will be in tune with my tools how I remember being years ago. However, I dive into an illustration and am assaulted all over again by all of these tiny little bugs that stop me in my tracks. I have to invent 10-step solutions to something that should take 1 step. I don't feel like I'm using an intelligent application. I feel like I know more about Illustrator's capabilities than it knows about itself. It does not anticipate my needs. We are working with a very tight set of tool parameters, and there is no reason that 20 or 30 years of versions shouldn't be fit as a fiddle and offer intuitive assistance based on what the operator is attempting to achieve. As much as I love Illustrator, I am consistently infuriated by how tangled it feels.

   Sorry to drop all of this on you, but you need to know. I could go on and on about this, so if you ever need to pick a customer's brain, I'd be happy to help design the best Illustrator ever. But it's difficult to know the whole story sitting on the outside. So I have no idea what the design process has been these last 20ish years of Illustrator design. Best of luck! I know you all can fine tune a final REAL version of Illustrator that so many of us want. It is still great much of the time, but it is still very ripe with momentum killers that cost your patrons precious time and money. Thank you for your consideration.

   Hi!

   I used the Mesh Tool on a very simply modified oval object(it looks like a symmetrical bicycle seat). And when I do so, the Mesh Tool ignores existing anchor points and arbitrarily creates new points along the object's path. Sometimes very near the object's original points, and sometimes directly on top of those points so there will be 2 overlapping points.

   Also, regardless if the object is isolated or not, changing the newly Gradient Meshed anchor point color values produces no effect. And clicking off of these points resets the point's color profile to Grayscale. If I change Grayscale… more

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   2 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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5. How to set up a Brother Wireless Printer For Windows?

   To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
   • Step 1: Type “Windows + Q” in the search menu
   • Step 2: Search for “printer” and click ‘Printers & Scanners’.
   • Step 3: Click the ‘Add a printer or a scanner’ option.
   • Step 4: Select the Brother Wireless Printer from the list of devices and click ‘Add device.’
   If you have any trouble completing the step mentioned above, you can call the Brother printer customer support number and ask for additional help.

   Read more: https://www.printer-support-service.com/brother-printer-customer-support/

   To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
   • Step 1: Type “Windows + Q” in the search menu
   • Step 2: Search for “printer” and click ‘Printers & Scanners’.
   • Step 3: Click the ‘Add a printer or a scanner’ option.
   • Step 4: Select the Brother Wireless Printer… more

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6. SVG properties settings reset with software update

   We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has started investigating this

7. Serious performance lag on 23.0.6

   Serious performance lag on 23.0.6

   Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.

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8. Align box keeps disappearing

   The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.

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9. Illustrator Help yields PAGE NOT FOUND error

   I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."

   This is the first time I have seen this bug, which is now repeatable and reliable..

   Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.

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10. Illustrator is crashing after selecting specific tool

    My GPU and CPU is GTX 750ti and Intel Core i5-7400
    This has been happening for lot of months and I had to move to 2018 version.

    Edit: Ignore the first video called Illustrator CC... (Fail)

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11. Sign In / Sign Out -- Account info not saved

    Every time I turn off my computer and restart computer, I am somehow signed out of CC. So, every time I launch any program, in CC, I am asked to sign into my account every time. It will not remember me. This is very annoying.

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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12. performance lag

    panning around canvas is very slow, not fast as it should be.
    Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
    Hopefully will be fixed with an update.

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13. Touch gestures stop working after using pen

    When I start Illustrator the finger gestures (two finger pinch etc.) work fine. After touching the screen with stylus, gestures stop working until restart. AI 23.0.6/Windows 10 1903/stylus AES on Lenovo Yoga

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14. Illustrator cc 2018 Quits

    Illustrator cc 2018 quits unexpectedly multiple times when i try to use it. I tried to reset it, but no luck. I am wondering if there is a bug or something in the program that stops me from using it.

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15. transform rotate not working as it should

    Draw a vertical line.

    Choose Object > Rotate

    Change the degrees and click Copy.

    The original has now rotated the chosen amount and made a copy at the same time.

    The original vertical line should still be there, and a new one (the copy) should be at an angle. Not both rotated.

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16. Cannot release origin after dragging it using Rotate tool

    Cannot release origin after dragging it using Rotate tool, it sticks to the mouse pointer forever till I’m forced to shut down the program.

    Windows version of Illustrator. v23.0.6

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17. Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.

    Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Moving paths very slow if not dragged at the center

    Ex: Create a circle
    click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
    Win 7, CC2019.

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19. Adobe Sketch inaccurate. No Product against which to report

    Please See forum post entitled “Adobe sketch accuracy questioned”

    On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

    Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

    Came back to look at Sketch again 2 years later - still the same.

    I would love some explanation from Adobe as to how they can just ignore this

    Please See forum post entitled “Adobe sketch accuracy questioned”

    On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

    Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

    Came back to look at Sketch again 2 years… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Can you please contact Adobe support – https://helpx.adobe.com/support.html

20. Simplify preview problem

    When I choose Path > Simplify… and have the preview button checked, the simplification happens as many times as I adjust the percentage. ie it will simply to 99% and the 97% of 99%.
    Whether I click OK or Cancel, all of the actions have been performed and I have to press undo until it is back to normal.
    This problem arrived at the same time as the scale/rotate/reflect etc preview issue (which have now been fixed thank god).

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,
    Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
    Could you kindly help us with the following information:

    1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
    2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
    • Kindly save the test file and go to menu “File→Package”.
    • Create a package and save it to Desktop. Go to the folder location where the package is created.
    • Compress the folder and share it with us.

    Regards,
    Ojasvi
    Illustrator Team

    Hi,
    Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
    Could you kindly help us with the following information:

    1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
    2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
    • Kindly save the test file and go to menu “File→Package”.
    • Create a package and save it to Desktop. Go to the folder location where the package is created.
    • Compress the folder and share it with us.

    Regards,… more