8298 results found

1. Pathfinder Trim with Gradients does Divide instead

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to the object. The workaround is to put a solid color underneath or apply the gradient as a fill in the appearance panel instead of using the tool bar, but that is not an intuitive way to design.

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to… more

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   1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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2. Cannot open multiple files

   1. Version 21.1.0 (windows)
   2. Selecting multiple files, right clicking to open all files
   3. Expected results that all files open the same way I have been opening files for years.
   4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
   6 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Zooming malfunction when switching between windows.

   This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

   6 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Illustrator locks down when a new file tab is clicked

   1. click file
   2. click new
   3. never opens new file window
   4. entire program freezes

   same thing happens with keyboard shortcut

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.

5. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Illustrator Engineering responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

6. Can't change size of stroke

   Can't change size of stroke

   6 votes

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   2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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7. Illustrator CC 2017 crashes when i copy paste anything from it

   When i try to copy paste anything from the Illustrator, It crashes.
   1. I use the latest Illustrator CC 2017
   2. For example i draw a cube
   3. I open the Photoshop as well
   4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
   5. I reinstall it and rebooted the PC of course but nothing changes
   6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

8. Right Click does not work

   This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

   6 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

9. No longer possible to assign keyboard shortcuts to the CHANGE CASE commands

   Why is it no longer possible to assign keyboard shortcuts to the CHANGE CASE functions in the latest version of Illustrator? I am attaching an image of the text menu under 'Change Case' showing remnants of the old assigned shortcuts (I have been using the same shortcuts for many versions of Illustrator now, as well as in InDesign, where they are still active even in the latest version). /

   Perché nell'ultima versione di Illustrator non è più possibile assegnare comandi da tastiera alle funzioni di CAMBIO MAIUSCOLE?
   Allego immagine del menu testo alla voce cambio maiuscole con residui dei vecchi comandi assegnati (uso gli stessi comandi ormai da numerose versioni di illustrator; ma anche da indesign, dove invece sono ancora attivi anche nell'ultima versione)

   Why is it no longer possible to assign keyboard shortcuts to the CHANGE CASE functions in the latest version of Illustrator? I am attaching an image of the text menu under 'Change Case' showing remnants of the old assigned shortcuts (I have been using the same shortcuts for many versions of Illustrator now, as well as in InDesign, where they are still active even in the latest version). /

   Perché nell'ultima versione di Illustrator non è più possibile assegnare comandi da tastiera alle funzioni di CAMBIO MAIUSCOLE?
   Allego immagine del menu testo alla voce cambio maiuscole con residui dei vecchi… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Somehow it got fixed in 30.7 release. Please comment if it’s still a problem

10. Generate vectors fails but still takes my credits

    Generate vectors fails with the following error: "Cannot generate results due to connection issues. Please check your internet and try again." My internet is working perfectly (see speedtest attached). What annoys me the most is that it says it can't generate but still takes my credits. I have used this feature before multiple times. Why is it doing this when my connection is perfect? Please can my credits be refunded as this is not acceptable. Thank you.

    Operating system - Windows 10
    Version of Illustrator - 30.6
    Steps - I have a png image that I want to convert to a vector. When I click Generate Vectors it gives me the error above.
    Result wanted vs actual - I expected a vector version of my image but I just got the error and my credits deducted.

    Generate vectors fails with the following error: "Cannot generate results due to connection issues. Please check your internet and try again." My internet is working perfectly (see speedtest attached). What annoys me the most is that it says it can't generate but still takes my credits. I have used this feature before multiple times. Why is it doing this when my connection is perfect? Please can my credits be refunded as this is not acceptable. Thank you.

    Operating system - Windows 10
    Version of Illustrator - 30.6
    Steps - I have a png image that I want to convert to… more

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    Under Review  ·  4 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. キャンセルの位置 / Cancel button in Save dialog changed position in 30.5.1

    キャンセル/保存しない/保存のダイヤログの位置が30.5.1より入れ替わっている。
    30.5.1以前は保存しない/キャンセル/保存だったような気がするのですが
    位置が入れ替わっているようで作業効率が悪いです。

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Illustrator in 30.3 version stopped reading spot colors (like Pantones) from greyscale PSD files.

    When placing a grayscale PSD file with added spot color (it can be either Pantone or custom spot), only the grayscale is readed into Illustrator, spot color is being ignored. TIF files and CMYK colorspace files work normally.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Swatch color values get adjusted proportionally when pasting a value with Ctrl/Win+V

    New Swatch dialog always adjust values proportionally when just pasting a value.

    Here are the steps to reproduce the bug (and the GIF):

    1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
    2. Confirm, edit the swatch again
    3. Copy '20' value as text from anywhere
    4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

    Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...
    If I paste using Shift+Insert, the values stay unchanged as expected.

    It could have been a nice trick, to choose if I want to proportionally change values or not — similar to how some panels in Ai allow to temporarily constrain values with Ctrl held, like Color or Transform — but... we have no way to just PASTE without it :)

    New Swatch dialog always adjust values proportionally when just pasting a value.

    Here are the steps to reproduce the bug (and the GIF):

    1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
    2. Confirm, edit the swatch again
    3. Copy '20' value as text from anywhere
    4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

    Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Pressing Tab in Color panel glitches

    When adding a color to a object via the Color panel, normally you could use tab to move to the next field in the CMYK color options. Now and for the past few versions released it glitches any time you use Tab.

    To get it to work you now have to type in the number for C, click enter then click in the M, Enter/click Enter and so on, which is time consuming. If you don't do it this way it glitches after hitting.

    In the video i linked, the first try is using Tab, then the 2nd where it works is me hitting Enter after each number and then clicking into the next field.

    When adding a color to a object via the Color panel, normally you could use tab to move to the next field in the CMYK color options. Now and for the past few versions released it glitches any time you use Tab.

    To get it to work you now have to type in the number for C, click enter then click in the M, Enter/click Enter and so on, which is time consuming. If you don't do it this way it glitches after hitting.

    In the video i linked, the first try is using Tab, then the 2nd where it… more

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    Need More Info  ·  5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Artboard spacing value looses precision

    I use classic New Document dialog (it’s fast and reliable, unlike the modern one).
    Within it, I can set a value that later would be used to space new artboards when adding ones, or to rearrange them.
    If I only have one artboard (and I usually create one only, even when a project later gets more), I can’t set this value immediately, and the value gets transferred from the previous one I set there...

    ...not really. Here, I have to make it 2 artboards to have the field active (why? — I made another request to have it active — http://illustrator.uservoice.com/forums/333657/suggestions/51116134 — and one more before it, to have this value editable without workarounds — https://illustrator.uservoice.com/forums/333657/suggestions/43218936). Then, I make it 20 mm (and make it 1 artboard again)
    After I create a document, I immediately create a new one — and it gets '19.999 mm' again.

    I know some people in USA are used to have prices like $599. Screw it. I don’t need this applied to spacing. Yeah, sure it’s the math error. Make sure the value is kept as set.

    I use classic New Document dialog (it’s fast and reliable, unlike the modern one).
    Within it, I can set a value that later would be used to space new artboards when adding ones, or to rearrange them.
    If I only have one artboard (and I usually create one only, even when a project later gets more), I can’t set this value immediately, and the value gets transferred from the previous one I set there...

    ...not really. Here, I have to make it 2 artboards to have the field active (why? — I made another request to have it active — … more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Blue share circle is misplaced under the icon

    This blue circle is very distracting and It just looks super weird. I don't know if you guys purposely did this or if it's a UI glitch with the latest update, but if you guys can get this fixed asap it would be helpful. It's SUPER distracting while trying to focus in on work.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Claimed to be fixed in the latest 30.3 general release. Please update, check, and comment back if it still happens.

17. unchecking "use document bleed settings" box in "Save Adobe PDF" does not remove the bleed from the saved file.

    version illustrator 30.1
    windows 11
    issue also replicated on illustrator 30.0 on a mac
    1: create new document with some amount of bleed in "document setup"
    2: save as .pdf will bring up "Save Adobe PDF" Dialog
    3: uncheck "use document bleed settings" box and save the .pdf
    4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

    the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use document bleed settings" box unchecked

    version illustrator 30.1
    windows 11
    issue also replicated on illustrator 30.0 on a mac
    1: create new document with some amount of bleed in "document setup"
    2: save as .pdf will bring up "Save Adobe PDF" Dialog
    3: uncheck "use document bleed settings" box and save the .pdf
    4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

    the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use… more

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Breaks in gradients along/across strokes / meshes not rendering/pixels missing

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’, ‘All’
    4. Clicked ‘Export’
    5. From PNG options export window selected:
    - Resolution: High (300ppi)
    - Anti-aliasing: Type Optimised (hinted)
    - Interlaced: Left unchecked
    - Background colour: Transparent
    6. Clicked ‘Ok’

    Your expected result and the actual result:
    My expected result: A solid gradient along my path in my preferred exported format.
    Actual result: A path with weird white breaks, almost like some pixels are missing or are not rendering correctly.

    Other info for reference:
    I've tried:
    • Exporting a png directly from illustrator, it appears
    • Expanding the stroke and exporting, it appears
    • I've started a new doc and pasted it in there and exported, still appears
    • I've increased the resolution of gradients in my doc setup setting, still appears when exporting.
    • I’ve exported the png with CPU preview switched on, still appears
    • I’ve exported the png with CPU preview switched on and ticked Optimise Art in the PNG settings, still appears.
    • Added extra points to the path, still appears. Note from community member that suggested this and tried themselves on my supplied file: “I didn't see any of the strange glitches along the stroke in GPU Preview regardless of zoom level. But they did show up when switching to CPU Preview. I found that I could make a lot of the tiny white glitches disappear by adding more anchor points to the path. The white glitches also tend to change position or appear/disappear depending on the zoom level. Adding points isn't a 100% good approach though. Even when adding a lot of points to the path a couple white speckles might still appear depending on the zoom level.”

    When it does NOT appear:
    • Placing the AI file into indesign, exporting it as a png
    • Exporting as a jpg from Illustrator
    • When you expand the stroke with a solid colour, then manually set the gradient with the free form gradient setting and adding in your points to create the gradual fade from one colour to another. > my current solution to the problem

    I've checked the artwork and there's no extra points, weird shapes sitting on top of the path. I've given the artwork file to another colleague and posted it in the adobe support group and no one can figure out what the issue is.

    Link to Adobe Support group post: https://community.adobe.com/t5/illustrator-discussions/breaks-in-gradients-gradients-not-rendering/m-p/15664487#M461183

    Attached Gradientglitchstroke.pdf > artwork file.
    And screenshot showing the glitches

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’,… more

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    6 comments  ·  Gradients  ·  Delete…  ·  Admin →
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19. Strokes inside symbols don't show correctly when exported as a PNG

    Here's a problem that I've noticed a number of times. It seems to happen intermittently and the really annoying thing is that it doesn't show up in Illustrator, only in exported PNG images.

    Strokes within symbols don't always display correctly when they are exported as a PNG. It seems to happen when the symbol is rotated or scaled. It doesn't always happen. I can't work out what specifically makes this happen or not happen. It's only a problem on static symbols rather than dynamic symbols. Static symbols are generally better suited to my workflow.

    A short video to show the process:
    https://youtu.be/B9mp_JZvr9w?si=C4OjhB3bXahME9ed

    Here's a problem that I've noticed a number of times. It seems to happen intermittently and the really annoying thing is that it doesn't show up in Illustrator, only in exported PNG images.

    Strokes within symbols don't always display correctly when they are exported as a PNG. It seems to happen when the symbol is rotated or scaled. It doesn't always happen. I can't work out what specifically makes this happen or not happen. It's only a problem on static symbols rather than dynamic symbols. Static symbols are generally better suited to my workflow.

    A short video to show the… more

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    8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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20. Illustrator insanely not optimized

    It's unbelievable that I have a 2025 recent PC, AMD Ryzen 9 9900X3D, 64Gb RAM DDR5 6200MHz, RTX 5070 Ti, M2 gen5 11500m/s and Illustrator 2026 is super slow, with a lot of lag when zooming in and out, the tools behavior also super slow. Honestly, the worst version so far.

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    Need More Info  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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