Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
756 results found
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X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
My Illustrator CC, The Ellipse Tool is broken stroke
Can help me, why this? The Ellipse tool broken after update.
Thanks3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Join tool still drops selection.
It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.
3 votes -
Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes -
Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Alt & drag to copy not working.
I only read one post about this problem with a GIF example. I'm working on Windows desktop, every time I try to alt + drag to copy something, at first it creates a copy, but when I release the mouse or keys (tested many combinations), it ends up only moving that object to that place instead of creating a copy. It's really frustrating because it's making my job difficult.
2 votes -
Created Dimensions change their snapping positions
I wanted to use the Dimension tool but I’m afraid it really needs some work and can only be used when your drawing is finished.
Here is a quite of bug that happened: I was adding another space and other dimensions. Apparently it changed my previous one with a certain angle (I didn't rotate anything though).
I did realize at that time and can't even go back to when it was good.2 votes -
グラフのサイズや位置が表示されない
１．Windows11Pro Illustrator29.6
２．グラフツールでグラフを作成
３．変形パネル（ウインドウ＞変形）に値が表示され、編集できる
４．何も表示されない2 votes -
円グラフ作成でサイズが指定した値と異なる
１．Windows11Pro
２．グラフツールを使って円グラフを作成
３．指定サイズの円グラフ
４．50㎜の円グラフが43.287㎜になる2 votes -
The blue "new feature" dot on the Pencil tool isn't going away in a secondary toolbar.
I have a tiny little toolbar that is nothing but the Draw Above/Below/Inside indicator and the current tool. It'd just be the Draw Location widget but apparently you have to show the current tool in every toolbar. A lot of the time I work with the main toolbar off and just this up.
Switching to another tool and back doesn't clear the blue dot, even though I've checked the Pencil's settings and seen the new options, and the dot's vanished from the main toolbar.
The blue dot does go away if I close and restart Illustrator so it's not like…
2 votes -
Eyedropper reports "nan" or inaccurate color
Adobe Illustrator version 29.7.1.
When picking a color with the eye dropper from a 2x2 raster image copied and pasted from Photoshop, on certain sub-pixel positions the eye dropper will return a "nan" color, and will fill all of its preview color windows to black. That, or it will be wildly inaccurate.
Attached a screenshot and the .ai file.2 votes -
Pen tool can't close paths in draw behind mode in certain scenarios
I'm drawing with the pen tool in draw behind mode. However, every time I start a path on where an anchor is of another path above it is located, I won't be able to close the path by clicking the starting anchor point. It will instead just create another anchor point in that exact same spot and continue the path.
2 votes -
Artwork size changes after using Shape Builder tool
Size error after using Shape Builder tool
2 votes -
STAR-tool en Shear-transformatie in Illustrator 2025
Shear-transformatie vervormt TORX-vormen gemaakt met STAR-tool sinds recente update.
Sinds kort ondervind ik problemen bij het gebruik van de STAR-tool in combinatie met de Shear-transformatie in Adobe Illustrator 2025. Ik gebruik deze tool regelmatig om TORX-vormen te maken (ster met 6 afgeronde punten). Vroeger kon ik deze vorm probleemloos transformeren in perspectief met de Shear Tool. Nu leidt dezelfde handeling tot vervormde en onbruikbare resultaten.
Ik heb dit getest op een nieuwe computer met een verse installatie van Illustrator 2025. Het probleem lijkt te ontstaan wanneer afgeronde hoeken (live corners) worden toegepast. Na het toepassen van Object > Expand Appearance…
2 votes -
Live Paint settings reset on restart
Whenever I open Illustrator the settings for Live Paint reset themselves.
I.E. I double-click on the tool, set the swatch preview to off and highlight on, but next time I open Illustrator swatch preview is back on and highlight is off.2 votes -
Can't constrain Curvature tool with Shift while moving points
When using Curvature tool while drawing a line you can use the Shift key to constrain the new point to certain dimensions like you would with pen tool, but if you go back and try to move a point later, the shift key seems to have no effect on movement.
2 votes -
Curvature tool does some funkiness when clicking on a point of a different object
Curvature behaves weird when you click on another object (related to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44830828--corner-anchor-points-become-smooth-when-joining).
But I'm not trying to join the objects, just click on it. It works fine if you click on the path of the second object, but if you click where an anchor point is it joins the two objects together at the point you click and the first anchor point of what you clicked off of. It also deletes all corner points of the object you clicked on.2 votes
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