Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1120 results found
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Illustrator 27 packaging bug
Mac OS Big Sur 11.7
Adobe Illustrator 27
Mac mini M1Package command destroys filenames and replaces links with others. That's catastrophic for my job. Please fix it as soon as possible.
Also, could not upload files for helping you reproduce the issue.9 votesThis issues is fixed in the Prerelease build 27.0.1.620. You can test the fix if you are a member of the Prerelease program (https://adobeprerelease.com)
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Version History Panel not displaying any content (previous versions, bookmarked, etc.)
Problem:
Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.My setup:
Macbook Pro M1, OS Ventura 13.3.1
Adobe Illustrator 27.4.1What I've tried to do:
- Restart Creative Cloud and Macbook
- Create and save a new .aic file2 votesThis issue has been resolved.
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SVG export Illustrator 27.6.1 and 27.7 not created
Bonjour,
Dans les versions 27.6.1 et 27.7 sur PC Windows 10, quand j'exporte mon fichier en utilisant Fichier>Exporter pour les écrans, je n'ai aucun fichier SVG créé. Rien.
J'ai réinstallé la version 27.5 et çà marche.
Cordialement.
Hello,
In versions 27.6.1 and 27.7 on Windows 10 PC, when I export my file using File>Export for screens, I have no SVG file created. Nothing.
I reinstalled version 27.5 and it works.
Best regards.
1 vote -
export
hi all,
when i dragNdrop a vector group in the window "export files", illustrator add big space at the top and at the right of the vector group. On hard drive, i obtain a big picture with a lot of space.
After several tests, the window "export for files" exports correctly artboards but no files !!??
I use in this picture, deform texte with a vector behind.
i install the last version of illustrator.
i work on OSX Monterey.
bye1 vote -
Can't Save as on your computer
I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.Please help I can't do my job and save as pdf formats for print .
Thank you.
28 votesResolved (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedThis issue is fixed in macOS 12.3.1 update from Apple.
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1 vote
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AI 2023 no longer saving older as CS6 files that get recognized by other programs
Illustrator 2023 version 27.6.1 no longer saves a file as CS6 that works with RD Works, a program used for laser cutting and engraving. I know it is due to Illustrator 2023. When I imported a previous project created in Illustrator 2022 and saved it as a CS6 file, they imported perfectly into RD Works without any problems. RD Works has never been updated on my computer for three years. Attached is a CS6 that opens properly in Illustrator yet is not seen by RD Works.
I may have to uninstall Illustrator 2023 and go to an older version to…1 vote -
Can't save changes
The illustrator doesn't save changes. I have been saving double file because otherwise I lose what I already worked on
1 vote -
Save as... it is not working in my MACBOOK Pro
I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.
When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize…
1 vote -
BUG: Saving file breaks paragraphs created with Area Type Tool into separate objects
I am a comic book letterer who has been using Illustrator for this purpose for several years. I have separate layers for artwork, captions, and text. I have been using the area type tool to place text for the speech bubbles, which are oval in shape. While working the layers look fine. Upon Save and then re-opening, however, each of the lines in the speech bubble is saved as a separate text object rather than as a paragraph. On some pages, the text is broken up even further so that the letters are different objects.
1 vote -
Export PSD is aborted with error
When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.
The error dialog appears twice, and the messages are as follows
1. Unable to export at this resolution. Please lower the resolution and try again.
2. The operation cannot complete because of an unknown error. [RES!]![error1.png](error1.png)
![error2.png](error2.png)The generated image is 4px in total and the resolution is not too high.
Environment:
- Illustrator 2022 (26.5.0)
- macOS 11.6.8
The same error occurred when I tried with Illustrator CS6.
Steps to reproduce:
- open the attached file 16383.ai
- Select [File >…
14 votes -
svg parse failure for valid arc command
The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:
A 0.50 0.50 -45.0 0 0 767.50 652.25
If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.
A 0.50 0.50 0.0 0…
2 votes -
Grey borders appear on rectangles when exporting to PNG (scaled)
When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
– "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
– The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…2 votes -
Problems with exporting PSD
I am having an hard time exporting my file as photoshop file
2 votesIllustrator app cant save anything when disks are full. Please try to free some space and try again.
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Save Each Artboard to a Separate File - thumbnails are incorrect.
When using the option during Save to save each artboard to its own file, the thumbnails for each of the individual files shows all the artboards instead of the the artboard being saved.
Details of your operating system:
Windows 11, Nvidia RTX A2000 12gb GPU, i7-12700 CPU, 64G memoryThe version of Adobe Illustrator (desktop):
27.7The steps you were taking when you experienced the issues:
Save a multiple artboard file using the option discussed above.Your expected result and the actual result:
Each file should have a thumbnail of only it's respective artboard instead of all artboards together, which…1 vote -
PDF export misses
After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.
- Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
- Could even be the same art that appears on another page, so its not errors in the art.
- Could be copy or vector work.
- Does not matter if its save as smallest size or other size1 voteThe team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.
If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com
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Illustrator 2023 opening file crashes when there is a broken link (usually with effects applied)
OS: Window 10
Ver: Illustrator V27.4.1When I open a saved file on other machines (Same OS and Version),
sometimes the link files are broken. However, the problem is Illustrator will crash when I click cancel on the relink pop-up window. And if the file has objects that have effects such as drop shadow/ outer glow, etc. applied. The rendering effect pop-up will load and get stuck loading, crashing the illustrator.It doesn't matter if I hit cancel on the rendering pop-up, which I suspect doesn't work, to begin with.
Have to manually kill the program with the task manager.
…
1 vote -
png export fails
Illustrator 2023 crashes almost every time I try to export my work into a .png file
1 vote -
SVG Export missing data-attributes in 27.1
macOS Ventura 13.1
Illustrator 27.1Export for Screens
Choose SVG format
Edit Format Settings for SVG (by clicking on gear icon)
Select SVG and set to the following:
Styling: Inline Style
Font: SVG
Images: Preserve
Object IDs: Unique
Decimal: 2
check both Minify and ResponsiveThe exported SVG should have the attribute data-name with the object's layer name. For example, a rectangle object filled with the color #f6b780 with the layer named 0006A should look like this in the SVG file.
<rect id="bddec359-1a3b-4c18-8500-9c0518f1a41d" data-name="0006A" x="1374.25" y="603.67" width="232.52" height="83.75" style="fill:#f6b780"/>
Instead the code is rendering like this when exported from Illustrator…
4 votes -
書き出し
illustrator 27.2 Mac M1 版 書き出し で アートボードごとにpngなどで書き出しすると、1枚目のアートボードのみ、書き出されているが、サイズが0バイトになる。
1 vote
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