1200 results found

1. 2024バージョンで保存したのに、2025バージョンで開くと更新ダイアログで2024より前のバージョンで作成されたデータと表示され、更新箇所を確認できない

   2025で開いたときに更新箇所を確認したいので、2024で別名保存して、2025で開くと、以下の表示が出ます。
   「このファイルには旧バージョンのillustratorで作成されたデキスとが含まれています。テキストレイアウトが更新されることで、文字の配置が変わる場合があります。・ファイルを閉じる場合には「キャンセル」を選択します。・テキストレイアウトを更新してファイルを開く場合には「OK」を選択します」

   何度やり直しても、「更新を確認」のボタンがあるダイアログがでません。

   2024のバージョン：28.7.5(64bit)
   2025のバージョン：29.3.1(64bit)

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Open or place PSD file does not keep any editable layers

   I am trying to open a file that I created in PSD that has three layers plus some adjustment layers. Two of these layers are text. Regardless of if I open or place them Illustrator, the file comes in as a single bitmap layer. Open does ask me if I want to keep the layers and text, but it does not work. Place doesn't ask; it just places the image.

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3. Export Assets (Elements) as SVG results in additional content in exported file

   When exporting assets as SVG using Asset Export panel, additional content is added — content that I exported weeks ago. When using "artboards" to export everything is correct.
   Horror!

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4. Sizes of exported PNG files differ depending on the method used

   Using "Export as" and "Export to Multiple Screen Formats" to export PNG format, with the same settings, there is a significant difference in size after export.

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5. Changes made in acrobat PDF not reflected when opening in Illustrator

   Sometimes, text and graphical changes made using Adobe Acrobat on PDF's are not reflected when opened in Illustrator. For example, a client sent a PDF file of a banner with a phone number on it, when viewed in Acrobat the number is different than the one in Illustrator because the client made the edit in Acrobat. It would sure be a great feature if a file would open properly in across different adobe products.

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6. White words invisible on export

   There is a bug after I import the file form InDesign. I have some words on a sheet made in InDesign, then save it as PDF, then import to Illustrator, and then the bug is coming — if i create new words in Illustrator and use the Eyedropper to click the words on the sheet to change the color to White, and export as JPG, the words won't be show up, but black color would.

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7. Pantone or other book colors in a CMYK document look fine in Overprint preview mode but get exported to an RGB images as dull

   When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

   Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

   This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints (there was a problem with that: http://illustrator.uservoice.com/forums/333657/suggestions/37832167), but not fully when it comes to book colors.

   The only way to workaround is to temporarily switch the document’s color mode into RGB (and not to forget to undo this later).

   When we add a Pantone or a different book color into a CMYK document, we can see how it looks 'for real' when we enable Overprint mode — all fair.

   Then we would need to share this image with a client, so we export an RGB image... and this image shows out vivid book color as a dull-and converted-to-CMYK-and-then-to-RGB color — which is not what we have in mind.

   This is a bug, honestly, I think, but also a request — we need to be able to export images as we see them in Overprint Preview mode... Ai respect overprints… more

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8. I cannot save my work. It says an unknown error has occurred

   I cannot save my work. It says an unknown error has occurred

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9. Hyperlink not working 29.6.1

   Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Alejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.

10. Illustrator sometimes stops responding when trying to "save as ..." a recovered file

    Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings

    1. Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
    2. press "ok" to open the document
    3. Document seems to function normally
    4. "Save as" (via file or via keyboard shortcut), destination is local on the computer
    5. Regardless whether it is renamed or not, press "save"

    From here I have had a few different outcomes

    Outcome A
    6. Illustrator looks fine but stops responding when you click
    7. application freezes, loses all interactivity and then needs to be shut down with task manager

    Outcome B
    6. Illustrator stops responding immediately, and after loading for a second, the text box "This printer driver is not supported by illustrator" appears
    7. Press "ok"
    8. standard saving options appear and everything appears to be going smoothly
    9. Then freezes and follows outcome A

    I did eventually managed to save my document with "save" rather than "save as", which followed Outcome B (still complaining about the printer driver which it doesn't usually do) without freezing itself at the end.

    Device: Windows surface studio 2 running Adobe Illustrator 2025 on Windows 11
    File: Recovered locally stored .ai file

    (I'm having issues getting a screen recording running on this laptop sorry)

    Illustrator stops responding when trying to "save as ..." a recovered file, afterwards one of two things happens. Either the application freezes and can only be shut with task manager, or a text box appears saying the printer driver is not compatible and opens the print menu settings

    1. Open illustrator, and textbox appears: "Illustrator just recovered from a crash" etc.
    2. press "ok" to open the document
    3. Document seems to function normally
    4. "Save as" (via file or via keyboard shortcut), destination is local on the computer
    5. Regardless whether it is renamed or not, press "save"

    From here I have had a… more

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11. Illustrator crashed, the file was not recovered

    ******* buggg thingy
    I was working on a file for more than 4 hours and suddenly my adobe crashed and all of my works were gone like a joke. It got relaunched and I couldn’t find my works it’s vanished.

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12. EPS保存して再度データを開くと画像の位置がかわっている

    EPS保存して再度データを開くと画像の位置が勝手にかわっています。
    プレビュー画面で見ると普通ですが開くとおかしくなっています。

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. v29.2.1 image export (JPG & PNG) anti-aliasing "Art Optimized" not working

    v29.0.1
    Export image (JPG/PNG) w/ anti-aliasing "Art Optimized" on, images are perfect!

    After updating to v29.2.1
    Anti-aliasing "Art Optimized" on -> not working

    macOS v15.2 (Mac mini M2 Pro)
    Illustrator v29.2.1

    Morning v29.0.1, then update to v29.2.1 this afternoon. I'm pretty sure this is not a hardware problem. so i downgrade to v29.0.1. image export works perfect again.

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14. JPG werden nicht mehr exportiert

    Seit einer Woche lassen sich aus der .ai Datei keine .jpg mehr exportieren. Hierbei erschein keine Fehlermeldung. Es erscheint einfach keine .jpg Datei. Dieser Sachverhalt tritt einzig bei .jpg. auf. PDF lassen sich weiterhin exportieren.

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15. SVG保存時にスワッシュ字形等が書き出されない

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback to defalt glyph.

    Swash and TitlingAlternates require font-feature-settings and other settings for styles, but Illustrator does not save such settings. Also, when font subsets are saved, the glyphs of the default glyphs are saved.

    Please delete the ".pdf" extension from the attached pdf file and open it in Illustrator.

    The SVG that Illustrator saves is shown below.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    .st1{font-family:'Atocha';}
    .st2{font-size:12px;}
    </style>
    <font horiz-adv-x="1000">
    <!-- Copyright (c) 2016 by Jose Luis Vivas and Alejandro Paul. All rights reserved. www.sudtipos.com, with Reserved Font Name "Atocha" -->
    <!-- Copyright: Copyright 2025 Adobe System Incorporated. All rights reserved. -->
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    <missing-glyph horiz-adv-x="180"/>
    <glyph unicode="A" horiz-adv-x="650" d="M-8,474C-23,474 -41,433 -41,359C-41,303 -12,208 131,184C110,78 97,-29 97,-128C97,-195 151,-243 203,-243C216,-243 221,-233 221,-222C221,-205 197,-121 197,-30C197,39 203,110 215,178C281,179 376,194 454,212C454,185 455,160 455,137C455,62 452,9 448,5C445,2 443,-1 443,-5C443,-28 503,-56 545,-56C559,-56 571,-53 578,-46C581,-42 583,-20 583,16C583,69 579,152 569,244C589,252 621,270 621,293C621,302 608,328 589,328C585,328 575,325 560,322C537,507 493,707 422,778C414,786 406,789 398,789C374,789 353,759 348,734C286,680 206,495 153,284C33,316 -8,397 -8,422C-8,445 2,460 2,468C2,472 -1,474 -8,474M258,272l-25,0C277,468 349,629 374,676C421,599 442,439 450,295C392,283 323,272 258,272z"/>
    <glyph unicode="i" horiz-adv-x="192" d="M239,117C250,154 252,188 252,201C252,213 234,221 223,221C218,221 214,219 214,216C209,178 194,75 137,75C125,75 121,108 121,152C121,243 138,383 138,383C138,383 145,387 145,401C145,421 140,433 131,442C117,456 94,465 75,465C65,465 55,462 48,456C33,442 21,341 21,243C21,158 30,75 53,52C81,24 120,4 136,4C179,4 221,56 239,117M69,651C69,603 109,576 128,576C172,576 177,643 192,658C195,661 198,666 198,672C198,704 178,731 143,731C128,731 98,720 86,708C74,696 69,684 69,651z"/>
    <glyph unicode="r" horiz-adv-x="314" d="M248,-16C345,-16 372,143 377,216l0,2C377,238 360,258 349,258C344,258 341,255 340,246C338,224 318,29 258,29C245,29 235,47 235,97C235,151 256,335 256,369C256,416 142,451 79,474l0,30C79,524 61,532 41,532C15,532 -15,518 -15,498C-15,478 8,464 38,452C36,305 23,216 23,216l0,-2C23,202 44,192 56,190C61,190 61,194 61,194C61,194 74,294 78,436C114,422 148,407 148,385C148,359 128,229 128,149C128,70 147,-16 248,-16z"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0 st1 st2">Air</text>
    </svg>

    In contrast, the following is the one adjusted so that the browser can normally display Swash, etc.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    </style>
    <font horiz-adv-x="1000">
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0"
    style="font-family:'Atocha'; font-size:12px;
    font-feature-settings: 'swsh' 1, 'titl' 1;
    font-variant-alternates: titling-caps;
    letter-spacing: 0;
    text-rendering: optimizeLegibility;">
    Air</text>
    </svg>

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. CS２形式（AI、EPS）で保存したファイルが、IllustratorCS2で開けない。

    Illustrator2024（v28.7.1）を使用して、CS２形式（AI、EPS）で保存したファイルをIllustratorCS2で開けません。
    メモリが足りないというエラーが発生します。

    Illustrator2023には同様の問題はありません。

    2 votes

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    Under Review  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Search for a file name in the Save As dialog on Mac doesn’t work

    When saving a file, searching for a filename, to add a V2 or FINAL as the end of the file name, does not work.

    I am using illustrator 2025 on Mac OS 15.4.1

    I have made sure that illustrator has full disk permission. See attached screenshots.

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    2 votes

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18. I have no idea what's going on when I try to save an image as Adobe PDF

    The app does not respond whenever I try to save my work under “Adobe PDF”. This has caused me to lose some of my works. I tried reentering Illustrator multiple times and yet it still happens.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. 「ドキュメントの描画モードを分離」を適用したIllustrator形式ファイルを配置すると中身が表示されない

    macOS13.6.7/Windows11
    Illustrator.28.6

    1. 新規ドキュメント上に適当に図形を描画、描画モード（乗算など）を設定する。
    2. ドキュメントの描画モードを分離を設定してIllustrator2020形式（PDF五感）で保存する。
    3. 新規ドキュメントを作成し、先のドキュメントを配置する。
    4. 配置されたドキュメントの内容が表示されず、空白のドキュメントを配置した状態と同様にある。

    期待する結果
    配置ドキュメントを正常に描画する。

    実際の結果
    配置された「ドキュメントの描画モードを分離」を行ったIllustrator形式ファイルは内容を正常に表示できない。

    回避方法
    Illustratorドキュメントに配置する場合Illustrator形式ファイルではなく別途PDFを書き出せば配置は可能ですが、データによってはPDFが意図したとおり書き出されない場合があります。
    基本的にはドキュメントに対してのこれらの処理は行わずに個別に調整するのが無難です。

    ここでは「ドキュメントの描画モードを分離」を行ったドキュメントについて報告しましたが、「ドキュメントのグループの抜き」が適用されたIllustrator形式ファイルも同様の問題を抱えています。

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  MIE responded

    ご報告いただきました内容について只今検証中です。

    進展がありましたら追ってご連絡差し上げます。

    よろしくお願いいたします。

    イラストレーターデスクトップ版チーム

20. .ai、.epsファイルを開いたときにIllustrator全体が透明になる

    ■ 使用している Adobe Illustrator (デスクトップ版) のバージョン
    バージョン：バージョン29.1
    PC：Mac Book Pro （チップ Apple M4 / OS：Sequoia 15.0）

    ■ 問題が発生したときに実行していた手順
    .ai、.epsファイルの読み込み
    ①ローカルファイルを右クリック、このアプリケーションで開く＞Illustratorを選択
    ②Illustratorを起動後、ファイル＞開くよりファイル選択
    いずれの手順も実行済み

    ■ 想定していた結果
    .epsファイルまたは.aiファイルが開く

    ■ 実際の結果
    添付ファイル参照ください

    ＝＝＝＝＝＝＝＝＝＝＝
    ■ 試したこと
    ・Illustratorのバージョンダウン
    ・Illustratorの環境設定のリセット
    ・Illustratorのアンインストール
    ・Mac Book再起動

    ■ その他
    ・アプリケーション起動後、新規ファイル作成は可能
    ・アプリケーション起動＞新規ファイル作成後、.aiファイルの読み込みは可能
    ・新規ファイル作成後、.epsファイルの読み込みを行うと添付2枚目の事象が発生

    以上の事象について解決手順をご存知でしたらご教示ください。

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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