Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1124 results found
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Illustrator error "An unknown error is detected" Windows 11 AI 2023 27.01
"An unknown error has occurred" when trying to save a file in Windows 11, AI 2023 27.01
Steps: Save or Save as
Expected result: file gets saved
Actual result: it doesn't. Get "An unknown error is detected" dialogWorkaround: Under File > Document color mode… switch color mode from CMYK to RGB then back to CMYK
Strange workaround. Ongoing issue
4 votes -
Unable to save
This is not an idea, it is a serious bug.
Apple OS Mojave - latest version, Illustrator 2022 - latest version.Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!
25 votesHi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,
Ankit Goyal
Illustrator Team -
It's 2022. Can we get some glaring, long standing bugs fixed please?
There are long standing user requests for all of these:
'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels
Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...
Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap
Artboard names will randomly revert back to old names
In the Export for Screens dialog box, Artboard…
3 votes -
複数のアートボードをPNGで書き出しする際に、裁ち落としが反映されない
Windows10、バージョン26.5
複数のアートボードを作成し、「書き出し形式」より、「アートボードごとに作成」にチェックを入れ、pngファイルとして書き出ししました。
ドキュメントで裁ち落としが設定されているにもかかわらず、裁ち落としが反映されませんでした。1 vote
AdminPCM Miyuki
(PCM, Adobe Illustrator)
responded
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
Ten_A様からのコメントの方法をその後お試しいただけましたでしょうか。
もしも、まだ不具合等ございましたらお知らせくださいませ。
また、Illustratorの使い方や、お使いの上での問題点を他のユーザーのみなさんと情報交換ができるサポートコミュニティがございますので、バグかどうかご判断の際に、こちらへご投稿されて情報収集いただくことも可能です。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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Export as PSD take long time to save, and make the software to freeze
If you try to export to PSD, it will freeze the app, and take long time to save it.
1 vote -
File saving on network issue.
Using current Illustrator v27..3.1 and files on our Windows network are saving as temp files rather than existing AI files.
This is a major problem, as if operator is not opening the folder window, they will not see the temp files if they go via FILE>OPEN. Opening the existing file opens up the previous version and all amends are lost!1 vote -
リンクを再設定する度にダイアログがズレていく
保存時に同様のバグがあるようですがこちらも改善お願いします
1 vote -
Missing lines when import svg/pdf file to illustrator
Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.
Can anyone help?
2 votes -
Can't Export to DWG
You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.
2 votes -
broken: Save Variable Library
since Ai 26.3.1
saving variable library from the variables panels result in this error:
'The filter cannot complete because of an unknown error.'Also a related issue is that scripts using 'exportVariables' function will fail
8 votes -
Illustrator 27.2 super buggy (MacOS)
Had serious issues at opening (took too long) and saving (failing) with 27.2 version. Switched back to 27.1.1
1 vote -
cannot open file/ missing file in adobe illustrator
my file missing n i can't open my file back even though i already save all
1 vote -
Illustrator freezes at the moment of saving a file with "Save as"
At the moment of saving the file with "Save us" the pup up window freeze and the whole Adobe Illustrator also stops working. To be able to do something I need to "Force quit". But the action of "Save as" will not work, therefore I can not save my documents.
1 vote -
Slopes of anchor points corrupted after opening PDF file
When I open a PDF in Adobe Illustrator that was created in Adobe Photoshop, the slopes of the anchor points of a shape are corrupted. The interpolation between the anchor points doesn't seem to work properly at some point, see screenshot "Illustrator-Photoshop-Comparison.jpg". As a result, the shape looks deformed and egded, as if drawn with a shaky hand.
I don't know if it's due to the export from Photoshop or the import in Illustrator. The PDF is displayed correctly in Adobe Acrobat Pro. When I open the Photoshop PSD file in Illustrator, the paths are correct.
Does anyone know this…
1 vote -
Lokales Speichern nicht verfügbar
Ich kann meine Dateien nur noch in der Cloud speichern, nicht mehr lokal. Das will ich aber nicht!
Macbook Pro 2021, M1, 32 GB
MAC OS 12.6
Illustrator 271 vote -
Not saving changes for transparency.
I am using latest Illustrator 2023 on Windows 11 22H2, after changing transparency of any object / text when i save file it saves but when i open again it's actually not saved (only transparency setting) rest all changes are saved (video attached) to get idea but don't know why it's not showing menu in video, but you will get what i mean.
1 vote -
Compound paths not saving
When I make an object a compound path and then save as an SVG, when I go to open the file again, all of the compound paths have reverted to paths. I've uninstalled and reinstalled, I've tried an earlier version, I've done everything I can think of and still my SVG files will not retain compound paths. I'm using an M1 MacBook Pro, AI v27.2
1 voteIn SVG 'compound paths' are required to have at least two sub-paths (https://www.w3.org/TR/SVG/paths.html). If a shape doesn’t have any holes, it gets saved as an ordinary single path, according the specification, since no sub-paths are presented, ands gets read back as a non-compound paths. Shapes with proper holes are kept as compound paths.
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problem with save file to PDF
when trying to save file to PDF it gives an error and also sometimes we don't see the text box with the save or other things at all
we use version 26.5 with windows 11Home version 21H2 build 22000.978 ( X64 , 64bit )
16GB RAM1 vote -
ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある
Windows10/21H1 Adobe IllustratorCC 26.0.3
問題が発生したときに実行していた手順
1.アートワークをアートボード上に作成する。
2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。想定していた結果
指定したベースライン（最適化）でJPEGファイルが作成される。実際の結果
圧縮方式がプログレッシブにて書き出される。この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
この問題については以下のスレッドをご参照下さい。14 votes -
Save As and Export dialogue box not opening / appearing
running v26.5, Macbook Pro M1 14, OS12.0.1
'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.
'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).
Problems started a few days ago and cannot be sure if it was tied into an OS update.
I do not run any plugins.
I have:
• Reset preferences
• Uninstalled and reinstalled
• Restarted machine several times2 votes
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