1124 results found

1. Illustrator crashes whenever export file to .png

   My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!

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2. Illustrator files hides from Finders "Smart folder" search

   I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set the search criteria to "recently changed" instead. Is it possible to change this behavior?

   I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set… more

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3. cannot place image into Illustrator.

   Cannot place or drage image to illustrator.
   Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
   I used different *.png, *.jpg files and I could not place image in the illustrator.
   Need help.
   I use Windows 10.

   6 votes

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4. Pixel preview does not match exported file

   A print file that has been adjusted (RGB, pixel values) and optimized for the web (pixel snapping) shows a perfect alignment in the pixel preview, but has fuzzy edges after being exported to the web (no matter in which of the export dialog boxes).
   The same artwork can be copied to a newly created web file and the problem is gone.
   File: https://www.dropbox.com/s/metpcvhmg255fv2/Stadt-Aarau_RGB.ai?dl=0

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5. Running Action to Save As EPS with only Artboard 1 results in AI file

   I'm trying to run an action that Saves an AI file as an EPS using the only artboard, using the Illustrator 10 EPS option, with transparency. When I create the action, it works and I get a single good result. When I run the action, it does not work. It saves an AI file, not an EPS file.

   This has been reported to Adobe Engineering

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6. recovery save not working

   it crashes and i have to start from the beginning of the project. i lose all of my work

   3 votes

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7. export directory

   "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

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8. illustrator doesn't support 'vector-effect' in svg import

   illustrator doesn't support 'vector-effect' in svg import.
   'vector-effect' has 3 values : non-scaling-stroke | none | inherit

   https://jsfiddle.net/api/mdn/ Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of illustrator.

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9. Embedded images are lost when saving as a PDF

   When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

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10. CC2019 - can't save file -inuse by another application error ID:-54

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

11. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could spend hours editing content outside the Artboard and then successfully save and close the file, without receiving any warning that you will lose content.
    Solution: I suggest that if a file is saved as a non-editable PDF, that it should provide some type of warning either during post-save editing, or when trying to click a subsequent Save - that the content is not going to be usable.

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could… more

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12. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this issue considered “expected behavior” when:

    1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
    2) It has worked flawlessly in ALL previous versions of Illustrator and InDesign

    This is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.

    If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this… more

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13. Intermittent SVG Text Export Bug

    Intermittent SVG Text Export Bug

    In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

    The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

    This issue makes post-export parsing/processing difficult because you can't depend on the document structure.

    I have an example file with two text elements where one exports properly and the other does not, but when attempting to attach the interface here states "Invalid File type: .ai files are not allowed."

    Intermittent SVG Text Export Bug

    In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

    The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

    This issue makes post-export parsing/processing difficult because you can't depend… more

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14. Export *.ai to *svg image is lost small object items

    I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

    Environment:
    OS: Windows 10, Mac OS 10.14.2
    Illustrator: Adobe Illustrator CC 2019

    1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
    2. SVG options dialog choose option like attach image.
    3. click "OK" to save to SVG file

    Expected:
    Display in SVG is the same with AI editor

    Actual:
    + SVG is lost some objects.
    + SVG display not the same with AI Editor
    + Lost character, Image is flip ..

    Resource files:
    https://futushigame.firebaseapp.com/AI-Files.zip

    I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

    Environment:
    OS: Windows 10, Mac OS 10.14.2
    Illustrator: Adobe Illustrator CC 2019

    1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
    2. SVG options dialog choose option like attach image.
    3. click "OK" to save to SVG file

    Expected:
    Display in SVG is the same with AI editor

    Actual:
    + SVG is lost some objects.
    + SVG display not the same with AI Editor
    + Lost… more

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15. Save error with embedded PDF (Unknown error occurred)

    Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.

    PS: Why can't I copy content from file info in file Properties? That is just dumb!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Illustrator 2019 taking too long to save in Windows 1809

    Illustrator 2019 started taking at least 20x longer to save in Windows 1809.

    This makes it effectively unusable as I can't suddenly up my hourly rate by 1000%

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17. Save as Ai with PDF compatible loss Overprint

    MacOS 10.14.2
    Ai 21.1.0
    Acrobat Pro DC 2019.010.20098
    PS 2017.1.1

    After save Ai file as *.ai with PDF compatible and then open this Ai with Acrobat, we can't see overprint.
    If we open this Ai with Photoshop, we also can't see the overprint.

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18. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

    5 votes

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19. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

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    7 votes

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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

20. Illustrator CC 2019 won't embed fonts in PDFs

    I'm trying to save my Illustrator file as a pdf but it's not saving (embedding) the fonts along with the pdf when I do so. However, if I open that same file in Illustrator CC 2018 or 2017 I can save out a pdf with the fonts embedded just fine.

    Note: this happens whether or not I get the message "The preset specifies that some of the fonts are not embedded. This application always embeds fonts." in the Summary section of the Save Adobe PDF dialog box.

    I'm using Illustrator CC 2019 on a Mac Pro running MacOS 10.13.6.

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