Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
794 results found
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Bug: Illustrator 22.1 Not Usable Since Mojave Update
Mojave update on latest Illustrator CC version 22.1
Basic usage of Illustrator
Use Illustrator normally
Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.
8 votesIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
In Variables - "Update Data set " does NOT work: NOT reacting on changing DATA from the Source File. case Number ADB-6495411-N0N4
In Variables - "Update Data set " does NOT work: NOT reacting on changing DATA from the Source File. _ The same source file. The same location of the source file. Variable name the same. Data changed BUT "Update Data set " do not react, forcing users to reattached and re-link all variables... BIG ISSUE.
The same for CSV or for XML data types.
Please fix ASAP4 votes -
User Interface slide scale not on my Illustrator 2019
Having issues with 2019 version while using hotdoor CADtools. Viewed great with 2018, but in 2019, it's too tiny to read. Solution I am given is to go to Preferences>User Interface and up the scale. And I'm shown the screenshot (attached) for the adjustment scale. However, my AI has the screen (attached) w/o any scale. Why is this? Running Windows 10 Pro / 64-bit. Screens are in set in Portrait mode w 1080 x 1920 res. Again, the CADtools worked great in 2018 Illustrator but not in 2019.
1 vote -
Opening and placing .psd artwork not working consistently as described in documentation.
importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.
I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release
1 vote -
Hide Edges during Transform Each
In some operations (e.g. Transform Each), we discover that the selection edges are influencing the perception of the preview. It would be nice when the Hide Edges command can be triggered while still in such an operation, in stead of leaving the function, turn off Edges, and repeat.
1 vote -
Option + Enter (on keypad) doesn't work anymore to produce a copy
OS x 10.14.6
Illustrator 23.0.6
When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create…
1 voteNo longer happens in latest releases.
Please comment if it still does for you.
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Illustrator crash by opening Fonts
Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please
1 vote -
Illustrator 23.1 crashes when "Other Script..." is clicked
Illustrator 23.1 crashes when "Other Script..." is clicked
1 vote -
can not type urdu language
I can not type the Urdu language in ai. I tried but alphabets did not adjust perfectly with each other to form a word. please update
1 vote -
Illustriator does not always open files (Windows 10)
Problem:
Illustriator does not always open files (Windows 10)Don't works:
Illustrator is not open > Windows Explorer > right click on file > open file with > Illustrator opens first file, each further file is opened only with: "Drag and Drop", with open menu from Illustrator or when closing IllustratorAlways works:
Open Illustrator (empty) > Windows Explorer > right click on File > Open File with > Illustrator opens first file and each subsequent fileIs this a bug or what do I have to do to make "Open file with" always work in Windows Explorer?
3 votes -
Blue horizontal lines
Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
imac w/ mojave2 votesThis is certainly not normal. Are those lines only visible on Illustrator?
Since it is not a generic issue please contact our support: https://helpx.adobe.com/in/contact.html -
Type size shortcut doesn't work
Cmd + shift + > for enlarging the type doesn't work both on my Illustrator & Photoshop.
For reducing the size, it works well. (cmd+shift+<) I did reset both of them, and it fix the problem just a while before it's coming back.
1 vote -
guide color
Under Preferences > Guides and Grid I have the Guides as Magenta and Grid as Red... everything is gray... I can't see the selections or any grid lines
1 vote -
Origin of Circle Guide not visible
When a Circle is set to be a guide, the origin (center point) is no longer visible.
This point is very usefull for a guide.
Changing the Show Center attribute has no effect.1 vote -
Welcome screen not opening
The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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23.0.3 keyboard shortcuts stop working
after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts
i am then forced to use the menu items, or restart illustrator to keep working normally.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Flatten Transparency Bug in v 23.0.6
When using Flatten Transparency in v23.0.6 on MacBook Pro 2.6GHz i7 iOS Mojave 10.14.6 with 16GB 1600 MHz DDR3 ram, Nothing seems to be happening for several minutes. All of the drop down menus are grayed out, and it doesn't even get to the flatten transparency settings dialog box.
1 vote -
Enormous issues with Illustrator 2019, OS High Sierra
Illustrator 2019 is acting very strangely. If I undo once, it goes back several steps and I cannot bring back those steps. It removes layers and artwork without any actions. When I save, it removes several actions every time.
If I quit the program completely and restart, it acts normally for a few steps and then starts the whole disappearing act again. I have re-installed the program a few times recently but the same thing keeps happening. It's extremely time-consuming and frustrating!
2 votes -
Memory problems in all versions past 23.0.2.
I work for a IT managed services company who's primary customers are advertising agencies on MacOS. We have had to keep everyone back at Illustrator 23.0.2 due to various memory issues. Every time a new update is released, we get a pile of calls saying Illustrator is crashing. We check and sure enough, they have upgraded in hopes that the new version is stable. It has not been and now we are up to 23.0.6 and I just got the same call. Please fix it and release something that is solid. I'm getting sick of downgrading people so they can…
1 vote -
Parts of image becomes invisible in preview mode
Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.
I use 23.0.3, latest Windows 10, Nvidia GTX460.
2 votes
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