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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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987 results found

  1. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Save on your computer or to Creative Cloud Dialog

    When Preferences under User Interface -> UI Scaling is set to large then the "Save on your computer or to Creative Cloud" is cut off and input boxes are cut off. The sizing is not right.

    3 votes

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  3. Layers Won't Expand or Collapse, Locking and Hiding Layers Struggle to Work 25.4.1

    I've been having an issue with my layers panel. The layers won't expand or collapse as the title suggests. Every time I click the arrow to either expand or collapse a layer/group nothing happens. It struggles to view/hide layers when the eye icon is pushed, same with locking layers.

    I'm on version 25.4.1 on Windows, no plugins, no tablet.

    Things I've done to try and remedy this:
    -Restarted program
    -Restarted Computer
    -Tried to clear preferences (several times alt+Ctrl+shift on startup)
    -Attempted to go manually into clear preferences at "<OSDisk>\Users<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs" I got to ...roaming\adobe\adobe illustrator,…

    1 vote

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  4. Artboards and Smart guide heads up displays do not show data, just gray boxes

    none of my dartboards have their numbers Iartboard 1, dartboard 2, etc.) nor does the heads up measurement box of the smart guides show any data, it is just a gray box. The attached file only shows the lack of numbering of the artboards, not the smart guide heads up display

    1 vote

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  5. キーボードショートカットの設定が機能しない

    キーボードショートカットの内、変形ー移動コマンドのショートカット Shift+Ctrl+Mキーが機能しない。ショートカットの設定ではこのように設定されている。他のショートカットは正しく機能しているようだ。

    1 vote

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    追加情報がありませんので、こちらは仕様ということで対応完了とさせていただきます。
    コメントはオープンとしておきますので、何かありましたらコメントをご記入ください。

    今後ともよろしくお願いします。

    Illustrator チーム

  6. Annoying undo behaviour - please don't undo the values in the dialogs

    It has been like this forever but it is very annoying all the same: when you have selected an object and you hit Return to move it by a value of n px, and you undo that action, the x and y values in the Move dialog have been restored to their former value. 99% of the time this is annoying and not what I need. I want the value to be remembered and not undone. I only want the OPERATION to be undone.

    2 votes

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  7. 25.3.1 (64 bit) Fit on screen remains active after selection

    When selecting "Fit on screen" the selected screen size remains active and next key press is added to % size

    2 votes

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  8. Pressure option not showing / grayed out with Wacom tablets/pens

    Wacom pressure not showing on menus illustrator 25.4.1.
    But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
    And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried…

    12 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Illustrator Mac - Windowed Mode window traffic lights not working as per UI spec.

    The Alt Key is supposed to present options to move the window between different screens and to resize, zoom, go half-screen wide etc. Illustrator 2021 Mac does not do this.

    1 vote

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  10. Champ de texte invisible

    Tous les champs de texte ne sont plus visibles quand ils sont sélectionnés

    1 vote

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  11. レイヤー名が入力しづらい

    Mac mini (M1, 2020)
    Bigsur11.4
    Illustrator25.3.1

    日本語の変換周りの問題かと思うのですが、レイヤー名が入力しづらいです。Photoshopでは問題がないので、Illustrator固有の問題か、私の環境がIllustrator上でのみおかしいのかと思います。

    レイヤー名を変更しようとする時、
    1・バックスペースで消去しようとすると文字が確定してしまう
    2・Tagキーで変換候補を選択しようとすると文字が確定してしまう

    伝わるかどうか不安ですが、動画を添付します。
    ずっと困っているので解決したいです。

    2 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへご協力いただきありがとうございます。

    日本語の macOS のシステム環境設定>キーボード>入力ソースの「推測候補表示」が有効時に表示される変換候補ポップアップリストは、「Tabキーで予測された単語を選択」できる仕様です。

    しかし、Illustrator の場合、 Tabキーでは変換候補リスト項目の移動はされずに、パネルやダイアログ UI 上の次の項目に移動され、変換されていない文字が確定入力されしまうことを確認いたしました。

    追跡調査を行っております。
    開発の進展などがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

  12. Copy and Paste

    Observation
    • If a User copies text from Illustrator and attempts to paste that data (such as a very detailed and random artboard range) into the Range field of a Export dialogue box they will be unable to paste that information

    Results
    • User is forced to paste the text into a Browser address bar (for example) and copy it again for the paste function in the Range field to work

    Expected Results
    • A User could copy and paste easily within any dialogue box from any source

    OSX

    2 votes

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  13. Grid View fails to render grid lines at various zoom levels.

    I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

    Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
    Gridline every: 72px
    Divisions: 18
    Grids In Back: Checked
    Show Pixel Grid (Above 600% Zoom): Checked

    As you can see in the attached screen shot (800% Zoom) that is not a grid.

    5 votes

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  14. Bounding Box is invisible on Apple display, but not on MacBook

    I use a MacBook Pro with a Thunderbolt Display attached. With recent upgrade, the bounding box becomes invisible when viewed on the display, but is visible when viewed on the MacBook. Artboards are also very pale grey, very hard to see, (when adding new ones)

    1 vote

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  15. Navigator contents not filling up window

    I posted this in the forum too.
    in the latest update, contents of navigator do not fill the window.

    Not only that, they are not even centered.
    Navigator options are set to "view artboard contents only".
    I tried checking/unchecking, but same weird beahviour.
    So here are some screenshots.

    Illustrator window, and then Illustrator Navigator. Not only do the artboards not fit the window, they are cramped on the right side.
    The second pair shows Ps behaving properly. You can notice behind PS Navigator is Ai Navigator and size discrepancy.
    Is this a bug to be fixed?
    Please bring back previous…

    1 vote

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  16. 1 vote

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  17. Object redraw issues

    Having issues with AI 25.3.1 update and object redraw. When I drag elements around the artboard they start breaking up and pixelating. Video showing issue attached. MacOS 10.14.6.

    2 votes

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  18. Tool Tip for the "Get familiar with illustrator..." button doesn't go away

    Unable to close this tool tip.
    No text is showing and it doesn't go away.
    I've uninstalled/reinstalled.
    This happens for 25.23.0 and 25.23.1 - which I've tried.

    Changing the view to Presentation View and escaping out of it moves the box to the bottom right.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. I can't see my workspace

    I open AI and all my tools bar, control bar and work space are disappear.
    About tools bar and control bar I can reopen it but work space didn't work and I don't see it again.

    1 vote

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  20. Selected UI field not readable

    The existing contents of all UI fields go blank/white when they are double/triple clicked to manually enter a value.

    I would expect the existing value to be highlighted/selected in grey so that they're legible.

    Examples attached:
    1. Before
    2. After double-clicking the "12 pt" value

    2 votes

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