951 results found

1. Illustrator files explorer window bug

   Hi,

   Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.

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2. Selecting options in panel dropdown menus always activates the item below the menu

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
   
   To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. new document screen missing options in illustrator windows 10

   Illustrator new document screen missing loads of options on windows 10. only showing mobile web and print profiles no video etc. Also recent items missing

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Illustrator File Loading Problem

   When opening a file Illustrator makes the program window really small then loads the entire file before giving the error message "Not enough room for the document to open" this is extraordinarily inefficient and very embarrassing when sitting with a client, especially seeing as though they are being charged for the time!

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5. Fit to selected art bug

   System, Mac high Sierra 10.13.4
   Adobe release 22.1

   The program is not making the first choice. If not, I try to choose again.

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6. variable

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand which "actual values" are meant and "not captured". The values are fixed and not changed??!?

   CC2018 22.1 64bit

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
   If this doesn’t solve your problem,
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

7. Adding Preset Brushes to Brushes CAN cause drop down menu to break

   I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi Benjamin,

   Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
   You can mark the library persistent, so that it opens on restarting the application.
   Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

   Thanks
   Anish Kumar
   Illustrator Team

8. Using Tab to advance to next dialog box field only works occasionally

   Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator QE

9. 4k scaling glitch

   When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
   This is also current in the "new document" setup.
   Very irritating.

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10. Bug: Object Coordinates Not Aligning with Page

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the same errors occur is attached.

    Illustrator Version: 22.0.1 64-bit Windows 10

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the… more

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11. When maximizing Illustrator it extends beyond the screen borders.

    I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?

    Thanks,
    Aydia

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12. alt-drag initiate emergence of a strange text object

    When I dragging an object with alt, a strange text appears.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Marking resolved based on user comment

13. When clicked on file>export, the menus closes.

    Operating System: MAC High Sierra

    When clicking on export under FIle menu the menu closes, This is not expected as this might happen by mistake before the sub menu has opened.

    This is also not consistent with photoshop file>export.
    In photoshop when clicked on export menu under file, the menu will not get closed.

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14. Character Properties Disappears in "Draw Inside"

    Can't access the Character Properties (like changing font/size/line height) while in "Draw Inside" mode. I have to create/edit text in my main layer and cut/paste it in the "Draw Inside" object.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

15. I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.

    I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

16. Selecting multiple objects with different opacities incorrectly reports their opacities as 0%

    AI CC 2018 - MacOS Sierra
    When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.

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17. Selecting list view does not change from grid view in "Start" screen.

    v22.0.1

    Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue no longer happens in the latest versions of Illustrator.

    If it still happens for you — please comment back with details.

18. Item on Selection Menu repeated in the dropdown list

    I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest versions.

    If you have a similar problem still, please comment back.

19. Menu Issues

    MacOS High Sierra 10.13.1
    Illustrator 22.0.1

    When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.

    I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.

    Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176

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    Under Review  ·  Raghuveer responded

    Hi Scott,

    Thanks for reporting the issue. Illustrator team appreciates this.

    We are able to repro this issue at our end.

    With Best Regards,
    Raghuveer Singh

20. I've just upgraded to high sierra and when I use cover flow to search my illustrator files the .ai images all appear upside down? Weird!
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