347 results found

1. Artboard sequence

   Converting Objects to artboards does not match layers sequences.

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2. Artboards name disappear after renaming

   After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

   AI version: 22.0.1

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   34 votes

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Artboard Custom Resize Bug

   Illustrator V22.0.1
   2 problems

   1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

   2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

   No specific files, this happens in general.

   Many thanks,

   Meg

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4. Scaling an illustration with grouped guides, the guides do not scale

   Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used to agree with me and allowed this special behavior to happen. But recent updates have removed that feature. And, as a result it has rendered all previous master artworks for various clients obsolete.

   Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used… more

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5. Pasted artwork does not remember sublayers

   When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

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   Under Review  ·  Anish Kumar responded

   Hi All,

   Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

   Thanks
   Anish Kumar
   Illustrator Team

6. View > Rulers is labeled Hide Text Threads

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7. Zero X and Y coordinates don’t match the artboard

   when making a file exact art size. Trying to snap to my
   X=0
   Y=0

   the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.

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8. Realign Canvas function blurs artwork

   When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. "File --> New" or "Ctrl+N" fails to create new file in Illustrator 22.0.1 (64-bit)

   After opening Illustrator, I'm only able to open existing files. Trying to create a new file by clicking "File --> New" in the menu, or clicking "Ctrl+N" results in a brief pause, but no new artboard or new file appears.

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10. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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    9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

11. Changing default units reverts back on relaunch / restart

    I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

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    27 votes

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12. Cmd-Shift-A selects all artboards

    Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.

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13. Move dialogue is broken when Y-axis is flipped

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 1
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that) and apply

    Actual Result:
    Object will move up

    Expected Result:
    Object should move down

    It doesn't matter where you first move object, it matters only that value is the same but has different sign.
    It is very annoying bug, because it happens always but in certain cases. Lots of swears and undos.
    The way coordinates is swapped via prefs is fine, as long as it just works, although some other vector programs allow to change it via UI.

    Any Workarounds:
    Set angle manually in dialogue window to desired.
    Set bigger position then you need and then move it again to get where you want it.

    Attached gif shows almost same situation, but with twist:
    I move one object down (with negative distance) and then I want to move second object down and sideways. And when I set horizontal value, AI flips the vertical axis inside dialogue and it force me to dance with workarounds described above.

    Adobe denied to admit is as a bug.
    Please, help me to prove my point.

    I don't ask you to change default ruler origin to bottom left, Adobe already had given us an opportunity to change this by editing flags! I ask for fixing a bug for Move dialogue that is set upon existing and approved behaviour.

    I know quite a lot of highly valuable people from Adobe forums who still votes for y-axis go up:
    CarlosCanto (he even wrote a script to undo your unexpected making, https://forums.adobe.com/message/3859338)
    JETalmage (you should have seen this post back in 2009! https://forums.adobe.com/thread/497089)
    Jacob Bugge and all other people who agree with them in comments.

    Nobody among my colleagues I know personally likes this. And only two of them having spoken about it at forums. Imagine how many just cry silently.

    InDesign is a publishing software, it works with a flow. I don't know anybody who reads from bottom to up (RTL — yes). When you move an object there, you don't move it up, you move it backwards

    Photoshop is raster graphics editor, it works with a readable grid of pixels, which are written from top left (we see it every time when images load slow in browsers). Using Photoshop since version 5 I never experienced any trouble with axis going down, because it just never mattered! I retouch photos mostly. People, who uses it for drawing web-design (!) are still OK, because web pages go down. Anyway, PS even hasn't precise move dialogue controls.
    And of course, the fact y-axises go one direction, is just a coincidence (when there is only two variants for y-axis to go — it's highly occasional) — because these two programs care for different fields.

    But Illustrator is about vectors.
    Y-axis goes up in Cartesian coordinate system.
    We move objects up meaning up here.
    It was a consistency for the sake of consistency.
    It was convenient for devs and not end users.
    It was a mistake to do.
    Adobe should have asked users to vote about denying common sense.
    And Adobe should never ever ever had not given users ability to flip it.
    And since there is such an ability and I can flip it in Prefs file — I will fight for an ability to work fully.
    The worse thing you can do now — is to kill this opportunity.

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 1
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that)… more

    19 votes

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14. New Artboard Decimal Rounding

    Illustrator 2015.3.1

    Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.

    Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

15. Artboard edge shows behind an object of the same size as the artboard

    1. CC 22.0.1 (32-bit)
    2. I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
    3. I expected everything to line up and look right.
    4. A small white edge of the Artboard is visible on the right side of the drawing

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

16. Empty artboard name which changes itself when artboard is resized

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard to have a default 'Artboard 1' name and not changing it after resizing. AI21 does it all right.

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard… more

    2 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. Align to Artboard: X and Y position not established within the active artboard

    Illustrator CC 22.0.1

    Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.

    When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens most probably because the rulers mode set differently.

    You can toggle it with View > Rulers > Change To Global/Artboard Rulers command.

    Please reply back if it helps.

18. Artboard size not working

    Hi,
    Having issues with artboards, including some listed earlier. Today's new issue:

    Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

    Try to resize artboard, but the action doesn't take. See video.

    Illustrator CC 2018 20.0.1

    Thanks,
    Carla

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    6 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. Incorrect file sizes

    Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.

    2 votes

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20. showing an extra art-board which doesn't really exist

    It is showing an extra art-board which doesn't really exist,

    Illustrator 2017 ME

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator