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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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346 results found

  1. Illustrator issues, SVG only?

    When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.

    2 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  2. NO MORE GUIDE CENTREPOINTS IN ILLUSTRATOR 19. THIS HAS TO BE A BUG, BECAUSE IT'S AN ESSENTIAL FEATURE...

    2 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  3. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  4. Open archives

    Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  5. Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom

    In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

    The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

    So, basically, it's…

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  6. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

    1 vote

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  7. Film and Video presets have an unnecessary Artboard 2

    Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

    4 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This artboard has a purpose.

    As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.

    Quoting Ton Frederiks (thanks):

    With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.

    With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.

    Another way to solve it is to create a single large artboard that has the size of all the artwork.

  8. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…

    2 votes

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    3 comments  ·  Documents and Artboards  ·  Admin →
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  9. When drag-copying an artboard, the original artboard remains selected.

    When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
    v 22.1

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  10. Guides preventing "Delete Empty Artboard"

    1. Mac OS 10.12.6
    2. Delete art from artboards try to delete empty artboard
    3. Expect empty artboards to be deleted
    4. Nothing

    If I delete guides that cross those empty artboards, artbaords can be deleted.

    1 vote

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  11. Artboard resizing bug

    Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
    This time I have it on video, but this issue remains until the first CC version, maybe more.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  12. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  13. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    5 votes

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    Resolved (Comments Open)  ·  5 comments  ·  Documents and Artboards  ·  Admin →
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  14. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

    1 vote

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  15. Illustrator CC 2018 (Mac)

    I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
    Any ideas on what is going on? I really need to fix this before next Friday. Thanks.

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  16. artboard size problem

    Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  17. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote

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  18. can't close document

    1. In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
    2. I am Illustrator user since 1987 and I really don't want to deal with this new feature.
    1 vote

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  19. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  20. Unable to retain the last active artboard on switching from another file

    This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.

    18 votes

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    30 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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