Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
153 results found
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Illustrator v 25.3.1 on Mac Big Sur 11.4 Drag n drop multiple photos not dropping
Adobe support support recommended I post here. When dragging multiple images from Photos, it grabs all images, but only drops 1 image. Copy and paste doesn't work either.
2 votes -
Replacing image does not match position of original
When replacing an image, the placement of the new image is in a (seemingly) random position on the canvas rather than in the same position as the original image.
1 vote -
Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)
MacOS Catalina 10.15.4
AI 24.3, 25.2I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.
I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.
I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.
Please help. TIA
2 votes -
PNG import fail: unknown format
PNG files are not opening and shows this error
1 vote -
Shift+Alt drag to duplicate in CC 2021 makes a duplicated image invisible
When using Shift and Alt to drag to duplicate, the image to be duplicated does not stay visible. Therefore I cannot see up to where I want to drag and then duplicate. Used to work on previous versions, but somehow since upgrading, it doesn't work. Not sure if it is a setting that I must change?
1 vote -
1 bit TIFF files still importing inverted after all these years
It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3
Does anyone know a fix bedside inverting it in Photoshop before importing it?
This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.3 votes -
EPS links are slow
For some reason, as long as it is an EPS file that needs to be placed or relinked to the image, it will be very slow.
2 votes -
Illustrator links are broken upon document recovery
After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.
Here's the bug:
In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X
How to reproduce:
Create an AI File
Link a png from the 'Links' folder next to it
Save it
Make an edit and let it Auto Save
Force Close AI
Open the 'recovered' file when it asks me
You are met with this:
'Could not find a plug-in to read the linked…
7 votes -
Cannot relink the image
In the adobe illustrator app, I tried to relink the image but it didn't work, as shown in the videos I posted below. Can you solve this bug, please?
Thank you
3 votes -
Can't drag and drop an image from a folder on canvas
I can not drag photo from my PC folder to Illustrator. Dragging is done only on the folder page. I can not continue dragging on illustrator. Can anybody help me find the way? Thanks.
1 vote -
Links panel reports PNG links to be CMYK
BUG?! Links palette reporting PNG links as CMYK
OS 10.14.6 / CC 5.1.0.407
PNG's are RGB, the format doesn't support CMYK.
1 voteIf you still have the problem, please share one of these files with the team: either share them in a comment or send directly to sharewithai@adobe.com (mention the report’s link also, http://illustrator.uservoice.com/forums/601447/suggestions/40699219)
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Image Trace Bug?
Every single image I trace and expand causes this effect. Is there a way to get rid of it?
3 votes -
Image trace distorts the image
Image trace creates a transparent line around the image so when added to swatches, the image doesn't go together. There is a transparent line around the swatch
1 vote -
Raster images should always honor the layer order and transparency values when scaling/moving/rotating
When moving/rotating/scaling Raster images should always honor the layer order and transparency values.
With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images…
4 votes -
PDF with CMYK JPEG is inverted when opened in Illustrator
Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4
METHOD
open a PDF that contains a CMYK JPEG image in Illustrator
(This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)RESULT
image is shown inverted in illustrator (same issue opened in Photoshop as "image").
Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.PDF and original JPEG are attached.
EXPECTED
visually the same as input file, no inverted image4 votes -
Keep transparency of raster images is copied / pasted / drag-n-dropped
I have, let's say, image with background erased. I want to copy it from PS and paste into AI, intending opacity to be kept, but NO, you get opaque image.
I don't care who is in charge for this, you or PS team, just get it done already.
Same applies to PNGs from a browser.
34 votes -
The operation cannot complete because of an unknown error. CANT
Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Linked images opening in Photoshop by accident
Especially big files (exhibition walls etc.) operate so slowly that it often happens by accident that linked images open in Photoshop - although no double-click on the photo ever happened. I'd like to be able to turn off the image opening by double-click. If I want to edit images, I do this via the links panel.
1 vote -
IMPORTING png file = blank
I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.
2 votes -
Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
50 votes
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